Phil I want to thank you for consistently being there for Chip and Java whenever we need that extra…read morehelping hand. We appreciate all the love and attention you give them and the peace of mind you provide us. Thank you for always taking care of our mail and other little things on your way. You guy are the BEST. I can not say enough. We really appreciate you being there for our furry family members and all you do.

Love them! Always nervous and guilty about leaving my furtwins behind on a trip. Marejane and Phil…read morewere wonderful to meet. The furbabies warmed up to them instantly which settles my nerves. Daily pics kept me reassured. Will definitely ask them petsit

Marci is by far hands down an Angel! She is the only person I trust to come into my home to care…read morefor my 2 cats while I'm not there! I wouldn't even ask my friends to come into care for my pets! My senior cat always runs and hides ( she has always been a scaredy-cat ) But for the other cat, Marci is the highlight of her day ;) I've been using Marci and her staff/service for about 6-7 years I believe. She is accommodating in every way. No matter if I'm planning a vacation out of state or have a last minute emergency, I can count on her to check I on my Fur Babies! She is very loving towards my cats and treats them like her own...as expected...and I always get updates with pictures, which is an added bonus!! Who wouldn't want a picture of your pet while you are away! On extended visits away, she is nice enough to get the mail, water the plants and check the house for any break ins or if something is out of place. I have not met a more professional ,compassionate,knowledgeable person with such a big heart for animals and their owners! Thank you Marci and staff for everything!!!!

What a great place! Our pup loves it here and they take care of him like one of their own. The…read morewhole staff is amazing and so knowledgeable. We use their doggie day care 1-3x week and have also used for minor grooming like baths and nail trims. We also get our pet food from them along with a number of toys and treats. She doesn't carry anything she wouldn't give to her own pups, and many toys have tested in DDC. My dog loves it so much that he sits by the garage door every morning hoping its a DDC day!

Wow! If I could give them 10 stars I would! We had our malamute and our malamute mix groomed and…read morethey did such an AMAZING job!!!! Definitively best grooming in Orlando! We also loved the ambience, they had really cool dog toys, treats, and even soy candles!

Staff was not very friendly seemed just odd and lots of dogs barking seems like they keep them all…read morein one room with cages stacked. Overall wouldn't recommend just find somewhere else don't waste your time here.

Love this place. Went for our first time visit and the staff was so kind to my little one. They…read moreanswered all our questions and made the swim experience so much fun. The pool was clean and warm a very comfortable experience for my pool shy puppy. She was even able to be given a bath after her swim so I didn't have to take her home wet. Will certainly come again.

We are in love with Rocky's Retreat!…read more We dropped off our girl Margot for the week while we went on a cruise. We were bit worried about being able to have access to updates but the team was able to send via email so we were never out of the loop! This was our first time boarding Margot and we were concerned about how anxious she might get. She was adopted from a hoarding situation and is still getting used to the world. I shouldn't have even bothered to worry because the team went above and beyond to work at her pace and make sure she felt comfortable. We received daily updates of how she was doing and even saw her make new friends. When we picked her up she didn't even seem like she wanted to go--in fact when we took her outside later and home she tried to run back to the car (we think she's ready for another week of puppy camp as we call it). Another thing we love about Rocky's is they are inclusive of dogs with additional needs. It's hard to find places that truly care for your pets like you do, and safe to say we lucked out with this one. Can't wait for the next time!

I'm fostering a dog who sheds a lot. The furminator shed-less treatment is just what I was hoping…read morefor. The staff are always so kind, friendly & sincere. Love this place, highly recommend!!!!

Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

Terrie is amazing! I love how she comes to the house to keep my dogs calmer. She's so great with…read morethem. My little one is very nervous and she was so patient with her. The dogs look amazing and can't wait for her to come back.

She is coming in a week but is very pleasant on the phone, and is flexible for scheduling. I am so…read moreexcited to see how she and my dogs together. I'll post an update with pics if possible once the grooming has been done. Also I had forgotten to say that she had offered me a tremendous discount for Grooming because I was in a hardship. I am in a hardship, and I have a fixed income and she wanted to get my three dogs in shape so I could afford to keep them groomed. But upon her reading the beginning of this, she got very angry and said that it hurt her, and it was all very positive, and the whole thing seemed a little immature to me. So she told me to find another groomer, and said she was done, and I told her I would remove this whole thing if she just honored her end and did the grooming this one time, but she refused to. Just want to give people a heads up that something like this could very well happen again. Update: I will not use this venue as a place to argue with someone. But when there is a lie... The first paragraph of my review was posted first, and she thought I was being judgmental and told me to find someone else. I did not leave that full review until after that. Terri I hope you do okay in your business.

I recently left my position with Fetch after 3 years since I am starting to see the new owners…read morereally don't care about the pets - just about the money. They keep raising their prices on the clients and are turning over new dog sitters like crazy. They don't seem to be screening their new dog sitters well and many of my clients had been making pretty scary complaints about a few of the sitters (and about one in particular - Debbie), which the company somehow still hasn't fired. Many of my clients left the company due to these bad experiences. There are still a handful of good sitters who work with Fetch- if you decide to use the company, screen your dog sitter very well and go with your gut.

PLEASE LOOK AT THE DESTROYED FOOD CONTAINER IN MY PICTURES…read more EDIT: Now they are trying to rewrite history. This is their reply to my complaint with the BBB. "Mr. Boyer stated over phone that our sitter Debbie abandon his dogs after her first visit but given the chain of events, there is no reason to assume that Debbie did not visit with the dogs on Saturday and then possibly left the door open that evening for the dogs to get the food. The next morning, a different sitter arrived and informed Mr. Boyer that the dogs had gotten into the food. The dogs were never abandoned." The hilarious part of this reply is that Debbie was also tasked to visit them on Sunday, 9/4/2016 at 9AM and 6PM and Monday 9/5/2016 9 AM and 6 PM. I happen to have the texts from Debbie, which I will post. She informed me that my dog pooped six times on Sunday, September 4th. He has never done this in his entire life, and at this point I would assume he broke into the food. On September 5th, when she was tasked with feeding and walking both of my dogs at 9 AM and 6PM there was no mention of abnormalities (please check the screenshots). There is absolutely no way she wouldn't have noticed my dog had broken into the food, considering they chewed the container apart and tipped it over. On the morning of September 6th, my trusted dog walker contacted me to let me know that there was an issue. I returned home from my vacation on the evening of September 6th (their timeline doesn't make sense). My dogs had no water, there was feces throughout my house, and the food container was destroyed. My trusted dog walker has since quit the company. I would reiterate, it took 2 days for the owner of the company to contact me after all this happened! When I told them what they owed me, they tried to weasel their way out of payment. I finally got them to pay for the "visits", destroyed food container, and the food. I would not recommend these people to my worst enemy. BTW Debbie still works for the company, they didn't fire her! EDIT Beware the new owners. I used Fetch for nearly three years with absolutely no issues. My dogs adored their sitter, and the communication was excellent. With the new owners things got steadily worse (a lot of dog walker turnover) and I was thinking of canceling but I had a vacation lined up and couldn't replace them until afterwards. Biggest mistake I ever made. When I got home there was urine and feces all over my house. To clarify, my dogs are potty trained and have NEVER done that before. The pet care provider (Debbie) had left open the door to the food, so I came home to a destroyed food container and my dog ate two weeks of food over the course of three days. He was so sick and bloated that he was having trouble breathing (see: http://pets.webmd.com/dogs/gastric-volvulus-bloat-dogs) and went from 35 lbs to 45 pounds over the course of one weekend. The dog walker was supposed to be feeding them twice a day, so she should have noticed an overturned food container. She even notified me three days before my return that my dog was pooping more than usual. The only conclusion I can take is that she was not providing the agreed upon service, because this problem is easily remedied by closing the door to the food. When confronted she claims that the door was closed, however there is no damage to door, and I have kept their food in the exact same location for years. I have been with them for 3 years, and probably spent at least 5,000 dollars (I have daily walks during work weeks). The owner has yet to contact me. Thus far they promised to replace the food and the container, but not refund the service. Meanwhile I can't go to work today because my dog is so sick he needs to go to the vet. I have filed a complaint with the better business bureau as well, I will update this review if there is resolution.

Pawsome Services are excellent! I do not worry about my fur baby when he is with them!read more

From the owner: 20% OFF First Booking for Local Residents -Central Florida’s Best Dog Walkers and Pet Sitter.read more

this pet salon. A Call Sprakys is the best in downtown…read moreOrlando. we come all the way from Davenport, FL. and make our appointment with our fur baby Jazper on time . because the owner is very good and professional in cutting my baby hair , and his worker are also very respectful , and professional. as well. Thanks you for talking care of my little one while in your hands . Pedro & Robert

They work with me and try their best bc to accommodate my schedule. Best past...(One might argue…read more"second" important lol)..Matilda comes out looking refreshed & "that bihh"