Was shopping to have my entire first floor of flooring replaced. I wanted vinyl plank. Got a few…read morebids...Empire was nuts and while Lowes was the cheapest. I decided to go with C & R....what a great decision. Let me pick my day....the workers showed up on time. They were beyond courteous. I had almost 1000 sf of flooring to be ripped out. They started at 930 and were completely done by 4. They even took a lunch. I would so recommend this company. They were amazing.

Quick response time when we requested a quote for flooring. They offered good quality at a fair…read moreprice. We didn't go with them because we changed the house we were buying and didn't need LVP anymore (house already had it) but the quote was really good and the quality looked excellent. We will call when we finish the basement.

Please DO make this your first stop for flooring! Drive past the big box stores and support a…read morelocal business. First impression: great showroom, Calvin is a great customer rep. and the follow-up after installation was a nice touch. The carpet recommendation was perfect, and we love walking barefoot on new, silky Mohawk carpeting. NK Floors https://nkfloors.com/ Do research and you may likely find NK provides good value and great customer support.

They can't beat anyone's price. Double than most competitors. Forget the whole "We beat the price…read moreor it's free"

BUYERS BEWARE! DONT DO BUSINESS WITH THE FREDERICKBURG VA OFFICE!!!…read more If you have to work with Hamed or any of the staff from the Frederickburg, VA office you will encounter problems. I will continue to update this thread as we go through the process. Bottom Line: The project management team is sub par, workers dont speak any English, incorrect flooring installed, shoddy craftsmanship, and horrendous customer service from upper management at the Fredericksburg location. RCI Flooring has a great reputation, but the Frederickburg VA location is horrible!!! It has gotten to the point where Lawyers have to get involved for a simple $17,000 flooring job. I will detail this debacle in future posts.

Be extremely careful dealing with this local branch…read more After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the "3 business days" included the weekend simply because "they work 7 days a week." That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind "policy." The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.

I love working with small businesses instead of the big box vendors. These people take their work…read moreseriously, are friendly, professional, and offer great value. We had a full finished basement and upstairs master bedroom carpet replaced. The team arrived on time as promised and never stopped moving until the work was done. They minimized disruption, cleaned as they went and cleaned up at the end. A great experience from initial phone call through completion. I've got more rooms planned for future wood flooring work and plan to use them on it.

Had carpet replaced in our master bedroom and one other bedroom. Team was very efficient. Matched…read moreup carpet to other bedrooms like we wanted. Install was very quick and they cleaned up after they finished. Looks great. Price very affordable If you need carpet this is the place to call.

Great showroom, excellent customer service and installation, very good pricing. I got COREtec for…read morethe kitchen, SO much nicer than sheet vinyl, and only a tad more expensive. Carpeted the rest of the house, looks fabulous. That said, although there are pluses to running a business the old-fashioned way, they don't even have a web site, and I think it'd be good for them to improve their online presence if they're going to compete going forward.

Billy and John did an EXCEPTIONAL job on installing my Mom's carpet in two rooms. They showed up…read moreon time and worked diligently until the job was done. They took great care to make sure that all of our questions were answered, and they gave us options on various decisions to make the install to our liking! They went the extra mile to do a fantastic job! They were kind, courteous and professional. These two fine men are a fabulous asset to the company. I will use Shaw's Carpet again for my carpeting needs, any you can be sure that I will ask for Billy and John to do the install! Thank you for a job very well done!

Rob and his team have always done an excellent job in our home and office. He did a dustless…read morehardwood sand and refinish in our house and he did commercial carpet in our office. He is knowledgeable, friendly and offers great advice. His team and always been on time and on budget. It's hard to imagine a better flooring experience.

Hack job. That's all there is to it. Still not sure how this will all end up and if there is a…read moremiraculous turn of events I will update my review but from installation onward this has been amateur hour. They were sloppy with their work itself, messy throughout my entire home inside and out, lazy to a whole other level. Lazy is probably the perfect way to describe the work actually - nails from existing quarter round were left in and new quarter round was tacked over it so that we have nails sticking out all over our living room. Scratches were made that they refused to fix (claimed they couldn't fix aka wouldn't re do their mistakes) so now we have a brand new scratched floor (which they tried to say "well It isn't that bad!" Hahahahah) I can't even believe my experience so far. I feel tricked and trapped. Now what am I supposed to do? Pay someone else all over again to redo all of the many many mistakes and failures of this company?? Stay far far away. In this area there are so many quality contractors to choose from. Learn from my mistake and do your research and read reviews from real people like me before you spend your hard earned money on this type of crappy work.

Three weeks they came back and repaired the issue.. I'm glad that C&R followed through and replaced…read morethe damaged wood planks.

Guy who worked there just starred at me while I browsed which was very weird and gave me an eery…read morefeeling. Rugs also have a lot going on as far as designs.