Great service customer service was top tier. Wanted filters changed they were done super fast…read more Cost was very efficient

Tried to seriously rip off the old widow (me). Beware get a second opinion. Thank goodness for my…read moretriple A driver. He advised me not to go there and suggested Trax automotive. Love them!

Had a minor repair, came in and was taken care of so quickly and professionally!! Highly recommend!!read more

I was at the shop when another person who commented on here and said things that was not true. The…read moreowner is very respectful to everyone, gets everything done. People just expect mechanics to drop the car they are working on to work on theirs. Theres a line and people can follow it or not. Its really not that hard to grasp.

Got in, got out! They were gracious and courteous and best of all FAST…read more Thank you!!

I wouldn't recommend this shop to anyone customer service sucks…read more Other things to consider will be service I went in for a diagnostic check on my vehicle they said they "checked" it and it something small I paid the fee and they said said if it happens again to come back Came back couple days later and same issue popped up again they diagnosed it again and charged me again which makes zero sense because that was your job from the beginning to check what was wrong with the vehicle I will not be coming back or refer this shop to anyone avoid this shop

Updating a review from 10 years ago and going to keep it short and sweet…read more I've pretty much gotten every oil change and every state inspection on every vehicle from here in the past 10 years and it's always quick and done well without too much high pressure sales like some places.

In/out. Attentive staff and good feeling bout their experience level. I went for an inspection and…read morewas out within 10 minutes. Overall the service was solid and I feel good about the value that they provide. I'm coming back!

When I go somewhere to get my car worked on, I want to feel appreciated. I could go anywhere but I…read morechose you. I did not feel that way here. I go to Hendrick Honda in Hickory also. I feel appreciated there and they go out of their way to take care of me.

I am writing to formally express my disappointment and frustration regarding the service I recently…read morereceived for my 2019 Chevrolet Silverado. On May 31, I brought my truck to your dealership for three specific services: Engine oil and filter change. Transmission fluid and filter service. Diagnosis and repair of a recurring "Service Parking Brake" issue. At the time of drop-off, I clearly explained that whenever the Service Parking Brake message appeared, I would lose the ability to engage or disengage the electronic parking brake. I was informed that a diagnostic fee would be required, which I agreed to pay. After your diagnosis, I was told the parking brake actuator was the cause of the problem. Based on your professional recommendation, I authorized the repair and paid the invoice in full. Unfortunately, the exact same problem returned the very same day I picked up the vehicle. That Friday evening, I was stranded for approximately three hours at a gas station because the parking brake would not release. After disconnecting the negative battery terminal and waiting, I was finally able to get the vehicle moving again. I immediately attempted to contact the dealership. No one returned my calls. The following day, Saturday, the problem occurred again, leaving me stranded for an additional two hours. Once again, no meaningful assistance or callback was provided despite multiple attempts to contact the dealership through phone calls, voicemail messages, and your text messaging system. On Monday, I was finally instructed to bring the vehicle back Tuesday morning at 8:00 AM. I arrived as requested and once again explained the situation in detail. However, throughout the day I received no updates. By approximately 4:00 PM, nobody had contacted me regarding the status of my vehicle. I had to call myself just to obtain information. The following day was no different. I made multiple calls and received little to no communication. Eventually, I was informed that additional charges would apply for reprogramming a module. This was completely unacceptable. The vehicle was being returned for the exact same issue that I had already paid your dealership to diagnose and repair. I had already paid for the diagnostic process and the recommended repair. Any additional work required because the original diagnosis failed should have been handled under warranty and without attempting to charge me again. What is even more disappointing is that after all of this, the Service Parking Brake warning returned yet again immediately after I picked up the vehicle. At this point: I paid for a diagnostic procedure. I paid for the repair recommended by your technicians. I lost multiple days without my vehicle. I spent several hours stranded at gas stations. I repeatedly had to chase updates because communication was virtually nonexistent. I was asked to pay additional money for a problem that was never resolved. Most importantly, I still have the exact same issue today. Now is worse because even the engine light is coming on From my perspective, this does not reflect a proper diagnostic process. It appears that parts are being replaced based on assumptions rather than a conclusive root-cause analysis. A professional diagnosis should identify the actual source of the failure, not simply replace components and hope the problem disappears. I trusted your dealership because I expected factory-trained technicians, professional communication, and accurate troubleshooting. Instead, I have spent significant time, money, and effort and remain with an unreliable vehicle and the same unresolved problem. I am extremely disappointed with the level of service I have received and hope management takes this matter seriously.

This is crazy....but this is a review for not getting any service done…read more My Camry is getting up in age and the instant oil place recommended a transmission fluid change. After calling and speaking with Joe, he spent over 5 mins with me on the phone explaining the pro's and con's and recommended I not come in for a trans service. His expertise and willingness to spend time on the phone with me just reaffirmed the 5 star rating on Yelp and future service on our cars to be performed at H&H!

Came in with a flat tire and they couldn't help me. I don't understand how and why they can't…read moreprioritize work orders. A flat tire takes what 15-20 minutes? Removing a transmission or engine works is lengthier. Fix the tire and then go back to the more complicated job. It's not difficult. One of the mechanics was unprofessional and refused to answer the front desk guy as to how long it might take for him to complete the current job. I wouldn't recommend this place at all.

Driving from ATL to CLT for a funeral and my 2006 Corvette broke down on I-85 with what I thought…read morewas a tire problem. Had it towed to Darrell's and dropped there (it was 7:30p at night). Rented a car and came back to Darrell's at 8am and explained my symptoms. They knew exactly what it was likely to be (a suspension problem). I asked if it could be fixed on Friday so I could drive home. They did! And washed and detailed the car so when I picked it up Friday at 2:30 we could hit the road home confidently. Car handled perfectly. The repair was very reasonable. Great job by everyone at Darrell's. Highly recommended!

If you looking for a nice quality place for your cars give Darrell's a try. They are dedicated when…read moreit comes to providing good customer service. You actually know why you need this done to your car with a detail description. We have brought our car's here several times with no complaints. The turn around period is fast.

Great guys! Reasonably priced! Every time I have an issue with my vehicle, he gets us in pretty…read morequick and goes above and beyond to make sure issues are resolved. Thank you!

This has been one the worst mistake I've made dealing auto repair shop. The owner outright lies to…read morehis customer which is unacceptable. I dropped an f450 for some electrical issues. Owner said bring it by we'll look at this this afternoon. He's had the truck for two weeks now and I still don't have anything fixed. I've spoke to him 5/6 time and each time the truck is going to be ready tomorrow which has been lie. He's told me several times his employees never show up to work. He said he ordered part they be here soon. Then two days later ford doesn't make these parts any longer so he gotta start over. Told him at the start of the second weekends I'm already a week behind and I have to have truck fixed or not. He again lied said he handle it. I called Thursday and Friday to come and get my truck werher fixed or not and he doesn't answer the phone, I'm assuming because he tired of lying to his customer.