Called to ask if they would "re-seat" the 2-piece saddle on my motorcycle. No problem. The woman I spoke with was knowledgeable, patient and kind, and rides motorcycles too, so she knows what she is talking about. I mailed my seat to Rich's, and based on the 5 sample pieces I was sent to help with my material choice, I finalized my order. A reasonable time later, I received my reupholstered seat. The quality is beyond my expectations, exceptionally high. Wow. They aren't cheap, in fact, I'd say on the expensive side, but I don't know what their expenses are, and the quality is over-the-top. I'm very happy with it, and have a good taste in my mouth. read more

First, don't ask for Rich because you'll get a long story about why he isn't there. Second, prepared to be peppered with questions on why you need the upholstery job. Third and finally, they did a bang up job putting back seat covers on my sedan and I find the first Seattle business to review. read more

I had Rich reupholster the front seats of my 1995 Toyota Land Cruiser. They took some time to look for a kit which would have made it cheaper. They did not find one so they did them custom in the fabric I wanted and repaired the damage to the padding. At the time it seemed pricey to me. It has now been 2+ Years, the seats are great. The workmanship was high quality, I still do not see any issues and the repair to the padding was also excellent. I use to only be able to drive the car for 2 hours before I had to get out and flex my legs, I recently drove 9 hours with no issues. It is like sitting in a lazyboy. read more

Moe is a really good guy. They re-treated the leather on my sofa to make it look new. Very courteous, very timely. They did a great job.

I had a Miata top replaced year ago, done perfectly. Today had my wife's Prius drivers seat repaired looks like new. Great job Moe and Crew!

I needed a front head seat readjustment for my new 2024 Tesla Model Y. Moe knocked it out of the park for a very reasonable price! I was a first-time customer but from the first email to payment, everything was great - would absolutely recommend, especially to new Tesla owners. Thanks again! read more

Rich's Custom Upholstery - Auto Upholstery Near Me - Seattle, Washington

I recently brought my 60 year old chesterfield couch in for some much needed attention. The team was communicative, helpful and ultimately, the work they did was phenomenal. trying to match 60 year old leather took time and effort. More than I expected. They went above and beyond. I would highly recommend them and use them for future needs. read more

Since this vehicle was built to be a show car, not a daily driver, I didn't inspect their work thoroughly enough when I picked up my car. I just noticed this big hole in the brand new carpet that I supplied, fully intact. And these Pos, scumbags had the nerve to charge me double what the agreed price was!! If you spend a dime with these clown's you deserve what you get. read more

Rich's Custom Upholstery - POS , scumbag shop!!!!! - Auto Upholstery Near Me - Seattle, Washington

These folks are the bomb! The pop-up roof they installed continued to leak. Moe and his crew would not let me off the hook until they were able to resolve the issue - which they did spectacularly! I strongly recommend this place for any type of car interior work. Much more friendly and affordable than any dealership. read more

Rich's redid the seats in my 1972 Porsche 914. They were friendly, helpful, quick and did great work. I highly recommend them! read more

Rich's Custom Upholstery - Auto Upholstery Near Me - Seattle, Washington

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Avoid at all cost / or pay for the rude , unprofessional , just flat out bad job . It starts with a simple call . Mo the owner who bought the place from rich has no idea what he's talking about . I had my 2013 Red convertible top cut buy a homeless person . Mo heard it was a insurance job , was so excited to over charge my company . I figured that out later when they called me . $3500 for top repair . I said OEM .......I got the cheapest cloth they had . stay fast not twill fast ... ok now the best part the back window was 1 inch lower than the other side . then the mud shoe prints in my seats . the tool marks . they put there workin tools like it was there old dads car. a real shop is tops only in Kirkland . They fixed it . Now to get a refund of my cash and plus what they damaged . This is the worst place ever . when he offered me half off to keep the top .......well wow! read more

I went to Richs' to have a top made for my boat, Moe said he could get the job done in 2 weeks and hell have a guy come to me. $2800 and 4 months later this is the job Rich's put their name on. gave him 12 months to make it right. I had to pay a different shop and trade for a car to redo the entire top. This is what riches custom upholstery was willing to put the Rich's name on. (Please note that's actually blue sharpie that was used to color white sewing thread) Moe also accused me of stepping on his toes and changing the order (i asked for a couple of zippers installed). well of course I'm going to make sure the job is done right and here's why. read more

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Moe, Maui and Chantal make an excellent team. They repaired my Audi A4 Cabriolet: back window of the convertible top, delaminated interior window trim on the driver's side, and torn leather driver's seat. All carefully done - someone to do the convertible top repair correctly is particularly hard to find. Saved me thousands. read more

My wife and I came to Rich's Custom Upholstery to get help with an older vehicle with tired upholstery and flooring. We've been reaching out to other vendors to address other issues such as curtains (it's a campervan!), electronics and body work. I suppose everyone is trying to get service from these vendors with different approaches. What we cared about most was quality work and materials - getting the results we wanted. We took delivery of our van from Rich's on March 4 this year. Since then, we've been shaking down the van, including the newly reupholstered seats and floor coverings. We think the fit and finish has turned out very well and is primarily why we give a 5 star rating. Moe is the proprietor and we think April was maybe his daughter working in the office. While Moe takes his work seriously and is a busy guy, he was open to answering questions and giving us the time we needed. We requested flooring material that was more plush than the existing flooring. The implications for fit and finish with drawers and doors on the cabinet and bench bed base was probably the largest source of anxiety for us. I know Rich had to disassemble the bench to get the fit and finish right. After two plus months of use, we are happy with full access to the drawers and cabinets. The seating upholstery has shown no signs of stretching or twisting. The heated seats Moe added are invisible in the upholstery fit. The material quality was a definite uptick from what we had before. We did have for us what was a minor flaw at delivery time. Dust from the job and being in the shop (we're guessing here!) covered the dash. Someone had started to clean it off with a rag, but hadn't finished - about half done. In the grand scheme of things no big deal for getting quality results. read more

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The interior on my 2000 BMW M5 was in terrible shape. There was a tear in the driver's seat and the sun had left most of the interior leather cracked and faded. Rich's Custom Upholstery replaced the torn driver's seat panel and then restored all of the damaged leather to nearly new-looking condition (much better than had expected given the original condition). Their estimates were accurate, the work was done perfectly on schedule and the people there are great to work with. Definitely recommended! read more

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Can't say enough good things about Rich's Custom Upholstery. I originally went it to as they were a supplier for a seat cover manufacturer for my 70's Suburban. I wanted to match my front seat and they quickly ordered the seat cover from the manufacturer. When it arrive it didn't fit my seat. Moe at Rich's immediately started discussing the error with the manufacturer. In the end, he ordered the material and made the seat cover himself. It turned out exactly like my front seat and he went above and beyond and redid the arm rests as well. Through a few visits to the shop Moe and his crew in the shop were always good to work with. A few times during the fab his guy working on it called me to ask questions and make sure they did it right. Honest people, hard working, and true to their word. read more

This shop replaced my A3 headliner. Though Moe constantly compares their shop to the Audi dealership, their quality is nowhere near it. They overcharged me $400+, there are dirty smudges all over the light colored material from dirty hands not wearing gloves, not all pieces are replaced with proper seems or alignment, there was zero care to replacing personal items as they were found (everything was just tossed inside), and they left their dirty rags and tool bits all over the inside. One hour of labor was deducted, but it is a bad business practice not to honor the quote (nor to call with an update with increased cost). It's also poor practice to inappropriately handle light colored or delicate materials. It seems like a Knowhow101 to wear gloves when hands are dirty and working with light colored material. I also think they default charge 5 hours of labor, rather than actual time, to make their profit. The guy who did the actual work was nice and knowledgable, but I think the front office practices are sketchy. read more

Solid guys, right here. Brought in my Benz that had a broken latch to put the seat down (it's a wagon). They no longer manufactured that part. The owner went out of his way to search eBay, etc for a replacement. Further, he devised a make-shift fix using a tool he had within his shop. He sold that tool to me on the spot, which was very kind. Completely trustworthy guys who saved my day! Thank you so much. read more

After a few months and a few rains, not only did they overcharge me 1,000 dollars, but the leak that they fixed still leaks almost as bad as it did before they worked on it. They basically stole $1,700 from me.I would call to see if they would be willing to work with me on this, but I tried that when they overcharged me and Moe yelled at me and told me to talk to him in person. I would have explained that that's not feasible with my work schedule and the fact I live in south Seattle, but he hung up on me before I could say a single word. read more

This review is overdue from 2015: Watch out for Moe, older gentleman wearing fancy glasses apparently the owner. I brought in a Buick Apollo 1973 to get work done on the dashboard, headliner, carpet, among several other things. They claimed they would take of the car and keep it covered, one time when I showed up to get check in, the car was outside completely covered in bird poop. Not only did they cheat me out of thousands of dollars as the work was overpriced, but at the end they said they forgot to add tax to the quote. Things like the headliner and other work started falling apart less than a year later. This place is a real scam, do yourself a favor and go to a reputable shop. read more

Great pricing and quick turn around time. Great quality work as well!! I would recommend this shoot anyone looking to get a convertible top replaced or any kind interior work needed. read more

Rich's Custom Upholstery - New cloth top - Auto Upholstery Near Me - Seattle, Washington

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Excellent service and quality product. From the moment you show up Rich and his team make you feel welcome and ensure you are part of the process of creating your seat. I left extremely satisfied with the quality of my seat, and service I received at Rich's. Highly recommend. Great shop and an outstanding team of professionals. Thank you Rich, see you down the road. read more

Grateful to all the staff at Rich's Custom Upholstery.....again! This is my second time to this wonderful family owned local business. They diagnosed and repaired several water leaks in the hatch of my very old car. I deeply appreciate the integrity and honesty they lead their business with. Thank you!! read more

Went to Rich's Custom Upholstery to have the seats in my '90 300zx redone. The original leather was cracking and severely worn after 22 years. Dropped off my car just before leaving for a weeks vacation so they could work on it while I was gone. Mo, the owner of the shop (apparently since 2009 or so) called to let me know that the leather we picked out (from samples earlier) was a shade lighter than the original seat color and wanted to know if I wanted to go with that or choose a darker shade. I really appreciate that he called *before* starting the seats and not surprising me when I got back! As it was I went with the originally chosen shade of charcoal based on his recommendation. The seats took a bit longer than I anticipated (2 weeks) but the result is really nice. Mo worked with me to understand what I wanted as well as adding an embroidered logo into the seat to really show them off! Very happy customer and my 22 year old car has that new leather smell again! read more

Rich's Custom Upholstery - 1990 300ZX Seats - Auto Upholstery Near Me - Seattle, Washington

I needed to get my driver's seat cushion replaced. I didn't know what I needed or wanted, but I knew it would be expensive. Moe explained the options. I was pushing for a more expensive fix. Moe cautioned me out of it. He told me it wasn't necessary, and it would be a waste of money. He protected me for myself. So, Moe is an honest guy. He's also hilarious. I went to the shop on 3 occasions: initial consult, drop off vehicle, pick up vehicle. Each time was very pleasant, and I always laughed very hard. Kelsey, Chris and the rest of the team are great. I dropped off my car during a time I'd be traveling. Moe was nice enough to house my car for an extra 5 days after the repair while I was out of town. He even had his crew wash it when I picked it up. Awesome service. Great people. The place also has some very, very cool cars inside. They do awesome work. They work hard to do right by their customers. Don't listen to the negative reviews. Be proactive. Reach out. Ask for Moe's advice and listen to what he has to say. read more

Quality work. They repaired my backs seat and it looks brand new. Also helped me find an auto body shop to replace a roof strip that had fallen off my car. Upfront about pricing and work was done on time. read more

Wow am I very happy had all the seats redone on the triumph Rocket III AND SIDECAR ! Wife is very happy but I forgot to have a them install a heated seat in the sidecar ! She says you got a heated seat were is mine! Opps!. My whole body is warm with the new seat and the back rest and wide seat is a dream! Look so perfect. Thanks Rich and crew! read more

Rich's Custom Upholstery - New seats total 5 stars custom job HEATED - Auto Upholstery Near Me - Seattle, Washington

first And foremost the work was impeccable. however heres the rub. The written quote was" 500ish ". Yes" ish "the final Bill was 939!! Me bad for not asking for the definition of ish Make sure you have a clear understanding read more

****BUYER BEWARE**** ****RIPOFF REPORT**** This guy totally ripped me off on a job. I highly suggest if you are going to use riches that you get an extremely detailed work order along with a fixed cost and payment schedule. Mo lied over and over again and never did get the top on my car fixed. The cost to me? Over 6000$. Unbelievable. The job was simple, replace the top on a vintage car. Mo tells me 3000$ and it'll be done in a week. Ok I pay him, 1 week mark he has an excuse, 2 week mark- another excuse. 3 week mark he needs more money. Wash rinse repeat until I'm into this job 6000$ with no end in sight.. This guy mo is a scumbag. I took it to another shop and the owner said to his worker, "Mo ripped off another one!" The other shop I took my car to said, "Rolls Royce tops don't cost 6000$." He said he would have done the job beginning to end for 2500$... MO IS KNOWN IN THIS INDUSTRY AS AN ABSOLUTE THIEF!!!! DO NOT TRUST HIM. A TOTAL SNAKE IN THE GRASS. read more

Anyone that has used this company can see that the reviews on here are not real at all. Not only I will not be recommending this company to anyone. If I could negative stars on here I would. I was completely led on by Moe a year ago and today when searching on yelp I was surprised to see that this company is still in business. Just a matter of time I guess. Thanks for reading I would look elsewhere for one of the other thousands of car shops read more

Rich's Custom Upholstery - Auto Upholstery Near Me - Seattle, Washington

A man of character and goodwill. After reading some negative comments on here, I braced for the worst. However, witnessing Moe simultaneously address the needs of three demanding customers with skill and commitment, I am convinced the problem does not lie with him. Yes, he is direct and outspoken but only because he knows his stuff and focuses on the critical challenge at hand. He provided more pertinent information to us in 20 minutes than we had accrued in 3 months in our search for information. He put our needs ahead of his own potential financial gain. I saw him do this repeatedly, not taking advantange of customers who were only too willing to spend whatever. He discouraged them from spending money on unnecessary items. So nice to be able to trust a service provider and no, I did not find him offensive. Just enthusiastically full of valuable information and skill. read more

Heated Seat Install Problem & Poor Customer Service Review I debated about leaving a poor rating for this business but decided after having recurring problems, leaving my feedback is a warning to other customers. I requested heated seats in my coupe, in the late afternoon when I was to pick up my vehicle I received a call that my car would not start. Here is the punch line, my car is "brand spanking new/built in 2015!" Mo the owner told me he did nothing wrong and he has attempted to do everything to start the car after installing the seats. Then he demanded my "OWN" Honda Roadside Assistance to have the vehicle towed to the dealer for diagnosis and repair! A few days later Honda called me and told me that Rich's: #1 Left out a fuel pump fuse #2 Drained the battery #3 Wires installed are loose and can get caught up in the seats airbag wires and also moving mechinisms. So, I paid the diagnosis and repair bill from Honda and then returned to Rich's Custom Upholstery for a refund, Rich at the time had a full lobby of unsuspecting customers, so out of being respectful I requested a refund quietly for the bill from Honda and also a few days of a rental car. He then has the nerve to state, he did not approve of a rental car, even though his associate stated they would cover a rental if it was their fault! Begrudgingly he wrote a check for the ordeal. Then a week later, the right heated seat won't work, so I return and he fixes the problem. Then a week later my seats are getting caught up on wires so I give up with Rich's and return to Honda who fixes the wire mess. Then a few months later... both heated seats stop working and the power windows, at this point Honda will not fix them as the system carries too much liability and they state that if I don't get them fixed properly my car will not be eligible for electrical warranty service as it has been screwed with too much! Then I find a reputable heated seat business and they remove all the bad wiring, incorrect gauged wires, blown fuses, improper routing of the wires, prove that they know what they are doing, and point out every single error Rich's made, that repair cost me and additional $200 which I happily paid to finally be done with the repair. Now I have working heated seats that I paid for $100% Rich's total damages caused: Roadside Assistance Towing from Honda "at least $200" Car Battery & Install "$150" from Honda $300 Repair Bill for their work "Paid by me on top of Rich's Cost of heated seats and install"! & Lastly a very pissed off dissatisfied customer! Solution, refund me everything!! read more

Mor was wonderful in advising us on how to repair our torn Mercedes seat in the driver's side of our car. He matched the fabric, color and stitching perfectly. It looks beautiful. The car was done within 7 hours, as promised and the price was very fair. We will use them whenever we have a need. We highly recommend this business. read more

Found the leak in my roof and replaced the headliner. Highly recommend!!! Fair and reasonable prices.

Was my first time in and they did phenomenal job of re-doing the old shriveled up headrests for my '02 Tacoma. I build things for a living and notice shapes and form. These things are immaculate. Will be back!! read more

I bought a new Audi and needed to have the seat configuration/foam adjusted due to some pain issues I was having. I'm the modern day princess and the pea. Moe was very responsive to my particular situation - he was patient and worked with me through a few tries to get it just right. Due to the nature of the problem not having a straightforward fix and needing a few tries to see how the adjustment would feel after driving with it a bit, I felt Moe was reasonable with pricing. He's a fair businessman who wants to deliver on customer satisfaction. He did so with me and I would highly recommend him and his business to others. Thank you Moe! read more

Remember when local shops had skilled people/ craftsman that gave good customer service and did what they said, or better? This was that, hard to find and rare, shop for me. Moe met me with a handshake, listened to what I needed, helped me understand my options and got it done. It wasn't the most rockbottom price but it was fair and done very well. I'd much rather pay for a job well done than get a low price and marginal work. Thank you Moe and staff. read more

I've come to Mo several times with tricky jobs that no one else could or would do, and he and his crew have done fantastically on all of them. I have a whole new car because of him. Mo can be a little blunt at times, but he's a stand-up guy with a heart of gold. If you've ever seen him carrying on two separate phone conversations with different suppliers while simultaneously helping a customer in the shop to choose the best fabric for their car seats, as I have, you'd understand that he's an extremely hard-working and conscientious man who takes his work and his customers very seriously, even if he doesn't spend a lot of time on the polite formalities. He has been there for me every time, and he has helped me find parts that no one else could. Mo and his guys are as good as gold, and they do great work at a great price. Highly recommended! read more

I had a great experience working with Rich's to have a driver's seat rip repaired . During my first quick visit I met with Moe who gave me an estimate and we picked out the materials. The shop was busy and had some vintage cars under repair so I felt better since many of the cars (great old MB 280SL) were worth much more than mine! When I returned several weeks later, they honored the original estimate and didn't charge a penny more. Very rare these days in the auto service business. The seat now looks exactly like the original and it makes want to keep my car a few years longer. I have to admit I was nervous about first doing this since almost everything I have done in the past has been at the dealership. They likely would have replaced the whole seat so I decided to find a local shop. You'll enjoy your experience. read more

They do the best work around I have use them more than once and I will continue to use them. If you have a car that's your baby old new whatever anything At all this is where you need to go. They are wonderful they follow the guidelines and the work is perfect. read more