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    Richmond Mall

    2.4 (7 reviews)
    Closed 10:00 am - 9:00 pm

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    Dillard's - Pricey goods

    Dillard's

    3.4(8 reviews)
    0.0 mi
    $$

    I attempted to make a $350 purchase on the day of a special sale in the cosmetic department at…read moreGalleria Mall Ft Lauderdale. The Head of the department refused my purchase because I had given the sales person a tube of what I needed and she was so dumb she couldn't find the item. I had to go find the item for her then when I wanted my tube back, she claimed she couldn't find it so I said well is she stealing my tube? It took them an hour and a half looking through security cameras, and I kept saying just go look behind the counter and they would not look! So finally, I just went and walked behind the counter myself and there it was sitting right as I said it would be! I believe she was trying to steal it from me and then when I prove this they refused to allow me to make my purchases! I had to call Dillards in other cities, explain how I was treated and then they honored the sale. Worst part about it is she was a Latino woman dressed to look like exactly Kristie Noem secretary of Homeland security in a camo baseball hat. And this is a dept mgr? Wearing a camo baseball cap to work! That is disgustingly! Dillard's services is supposed to be to a high end clientele with those prices, so stop giving ghetto service! No wonder malls are going broke! They turn down sales! This was reverse discrimination. I'm old while lady. She is young Latina! And this is the third or fourth time I've had the same problem in the same store where I am discriminated against by Latina sales people. My proof is the black security officer comes and tells me every single time what they said and did to you is not right! They aren't treating you right in this store and you shouldn't be treated like this, why do you shop here?!!! So the black and the white person is together against the way the Latina sales ppl are treating the customers? This is disgusting ppl.

    Love love love Dillards. Their sales are fabulous, help is great, and knowledgeable. Especially…read morethe ladies sleepware and intimates.

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    Richmond Mall - shoppingcenters - Updated May 2026

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