The Z Hotel Victoria is part of a local chain. This one is very close and convenient to the…read moreVictoria Rail and Bus Stations. There are a number of theaters, restaurants and pubs in the area. The Z offers basic accommodations with compact rooms en suite. The staff are friendly and helpful. The lobby has a small eating/sitting area and offers limited bar and food services. The TVs in each room are huge and so are the bath towels. Prices are reasonable and there is daily room service. If basic, comfortable and convenient accommodations are what you desi, the Z Hotel fits the bill.

If you are on a budget and looking for somewhere to stay in the center of London, you might…read moreconsider the Z hotel. My experience was positive overall, however there were a couple of problems which prevent me from giving it my full recommendation. The good thing is that these are correctable issues. Starting off with the positives, the staff were friendly, hardworking, and accommodating. Also, the location was great. It is located right by the tube station and it is walking distance from a lot of great restaurants and sightseeing locations. My room was very small. Since it is a budget hotel in London, this was expected. It was fine for me but if you are 6 feet or taller, I would definitely recommend upgrading to a larger room. The room also did not have a window - but I do not mind this since I enjoy being able to make my room pitch black at night. There were two main issues. The first was that the air conditioner had a musty smell to it. If the air conditioner were replaced the room would feel a lot more fresh - I think this is a simple fix. Also, the shower temperature fluctuated from hot to cool occasionally. If management were able to fix these issues it would make the hotel a lot more appealing.

Beautiful Location, Nightmare Stay…read more Room #1: Cracked sink, cracked shower, stained carpets and walls, nothing like the staged photos online. Even the coffee cream in the room was spoiled. Room #2: Reeked of mustiness. Unusable. By this point, nearly an hour had passed just waiting for someone to move us, exhausting after a long-haul flight. When I asked the front desk for a refund or a clean room, I was met with rudeness from Manuela at the front desk, while the general manager refused to come out and speak with me despite multiple requests. The one bright spot: Ana, the housekeeping manager, was fantastic. She personally found us a workable third room, brought extra blankets, and checked in on us throughout our stay. She deserves a promotion, and frankly, better management to work under. Bottom line: Great location, poor upkeep, and customer service that needs a serious overhaul. Management: give your guests the respect they're paying for, and recognize the staff (like Ana) who actually earn it.

The business has a small front reception area…read more We arrived after a long, long day. The front desk staff was so kind. We were a party of 3. The rooms are small, which was fine since we planned on site seeing and crashing after. We visited for a few days. Each day, the location was clean and quiet. The view outside was of other buildings. Windows are a little outdated but were expected. We had extra toiletries to accommodate all of us. Enough towels (few in closet) were provided and enough for all of us. Location. Within a few minutes of small stores, train station and landmarks. Staff assisted with the location on a map to get to the Hop on/Hop off bus. The front desk staff also assisted with contacting a driver to the cruise pier that was several hours away. The hotel location has a breakfast you can pay for if you decide. We walked through the breakfast options first, and they just added it to our hotel room upon checking out. The front desk has a vending machine with water and a snack. You will need change with pounds or credit card. I was only able to purchase one thing at a time, but it could have been a user issue, lol. Things to know The room has a teapot with tea/coffee. Also, cream-sugar. Along with a cookie. Bring the European plug for electronic. Some of the plugs are located in areas that may need longer chargers. Bring walking shoes. Some roads are cobblestone.

One of the worst hotels I have ever stayed in. Upon check in, we were told not to drink the water…read more Bottles of water were handed out. When we asked why to the desk one evening we were told that "two pipes enter London homes, one to toilet and bath and the other to the kitchen"WTF. Lighting is dismal, pillows hard, and sheer curtains held up by string. Staff appear miserable. Good location.

My husband and I, along with our traveling companions, made the Beaufort Hotel home for our short…read more3-day stay in London. We could not have chosen a better location. This small, boutique hotel on a residential cul-de-sac has easy access to the tube (yes, my husband made me ride a stinkin' subway while I was on vacation) and is an easy 5-minute walk to Harrods. Location doesn't come cheap, especially when you're traveling on the pathetic American dollar, but Knightsbridge might arguably be one of the more expensive neighborhoods. Considering this, the Beaufort really is an exceptional hotel for the price. We upgraded to a deluxe room to get a king-sized bed, but the room size was very comparable to the double our companions were in. The bathrooms in both rooms are unusually large and very modern. The rooms were clean and well-appointed with a writing desk and sitting area. The beds were comfy with nice linens. Complimentary bottled water was in the rooms, as well. The complimentary afternoon tea and scones was a very nice touch. You could opt for service in either your room or the lounge. I was surprised to see an open bar available every evening as well. There was a nice selection of spirits, too. I would have preferred breakfast to be included in my rate over cocktails, but that's probably because I was not able to drink for much of the trip. And speaking of breakfast, their continental breakfast was very nice. Your choice of beverages, fruit, yogurt, cereal, and breads. Best croissants I had on my entire trip! I believe it was somewhere around £14. A hot breakfast was also available. We are planning a return trip to London in the next year, and may very well find ourselves staying here again!

The hotel is located in Bloomsbury. Covent Garden was less than a mile away as was Chinatown. There…read moreare restaurants and cafes as soon as you walk out of the lobby which is convenient. The service could have been better. The best service we'd received was from Housekeeping when we would call to request extra towels or toiletries. The front desk staff - no smiles, inefficient and I love that one of them asked me to fetch my own luggage in their storage area. They'd held our bags since our room wasn't ready at check-in - Imagine if I'd been a crook and had taken bags that weren't even mine?! She didn't even bother to check if the numbers on my ticket matched what was actually on the luggage. I DEFINITELY COULD HAVE TAKEN SOMEONE ELSE'S BAGS IF I WANTED TO. Overall, our 3 night stay was quiet. No complaints with noise, the room was small but immaculate. The toilet paper is one ply and you go through an entire roll in one day - which explains why we had more interaction with housekeeping than normal. Would we stay here again? Probably not.

September 25, 2024…read more We stayed here using our Hilton Honors points for five nights with a sixth night free, and were upgraded from a standard to a superior room due to our Hilton Diamond status. Our room overlooked a quiet side street on the British Museum side, and came with a combination shower/bath bathroom including a cloth heater for drying clothes, very useful as we had quick drying socks and underwear for our two week stay in London and New York City. The bed was two twin beds side by side, so I didn't have to worry about the wife pulling the covers off of my side of the bed. Stayed here a second time starting April 22, 2025 for 5 nights. Stayed on the opposite side of the hotel in a superior room, with two windows instead of on one, complete with morning sunshine, as no tall buildings to block our view. Room came with at least four USB charging ports, so didn't need a plug converter for our cell phones nor notepads. A laptop would have required a plug converter to recharge. And the bed was a true queen size bed, and not two twins pushed together. Room was 12' x 12', and the bathroom was 10' x 6' with shower only. Huge bathroom for European hotel. Room came with dorm size mini refrigerator, and electronic safe, along with a 24" flat screen TV, puny by American sizes. Very quiet, even though we were next to the service elevator. Both stays came with chocolate chip cookies, water, and free buffet breakfast for Hilton Silver, Gold and Diamond members. We ended up paying 1088 GBP for four nights in a superior room, and getting the fifth night free due to spending $15000 on our American Express Hilton Honors card. Seems pricey at almost $354 a night, but it includes a 20% VAT, and the reservations were made 5 months in advance. Could have gotten a standard room for a single night at the last moment for half that price. We earned 40, 000 Hilton Honors points, or $240 due to our Hilton Diamond status, for our stay using the Amex credit card. Place in the middle of the action on a busy street. According to Tripadvisor, 280 restaurants and 91 attractions within 0.3 miles Piccadilly line tube stations in Holborn and Russell Square within 0.3 miles bracket the hotel. Can take the Piccadilly line directly from Heathrow Airport to Holborn or Russell Square without transferring for about $7.70 per person using contactless credit card. Uber would be about $70, and cab $90.

checked into this hotel, and the staff was exceptional and very personable and friendly. The room…read morehad a great air conditioning system and fantastic linens on the bed. We had a bathtub which I enjoyed. The location you can't be right in Mayfair walking distance to everything. I would like to pay note to the trainee who when we were leaving in an Uber that was extremely rude and made us feel uncomfortable. He took a stand and helped us out of the Uber and got us a taxi instead. He needs to be commended and we really felt safe and appreciated it'

This is a lovely, quirky hotel in a perfect spot in London. The staff is friendly and helpful and…read morethe decor is lovely. We had booked a double bed room and were given a complimentary upgrade to a king. The room was small but had plenty of storage space. The bathroom had a rainfall shower head in the tub. When we took a shower it leaked all over the bathroom floor. We reported it and they assured us they would repair it, but they never did. The housekeeping was a little iffy, but every complaint was quickly addressed (except for the shower). All in all we greatly enjoyed our stay.

I actually found this airport hotel at London Heathrow to be quite lovely. Slightly dated for the…read morerooms themselves but the public areas are quite lovely. For the convenience and ease of access it is a great option. I would prefer a mobile key rather than having to check in as there are many people who also need to check in and it can get fairly crowded - last thing you want after a long flight is to delay the chance to just retreat to your hotel room and decompress. There is a cafe, club room lounge, convenience gift store, and spa/gym. The service was friendly and the beds were comfy. The water in the shower comes piping hot so very therapeutic and not scant on the hot running water. Highly recommend.

This is for the restaurant: Bistrot. This is a restaurant…read morethat in my opinion does not know what it wants to be. Is it a Bistro? Really? See menu for your own view. Ironically it sits next to the hotels 1 star Michelin restaurant Wild Honey. We did not eat at the star, the menu did not at all seem interesting. Priced fairly but dull. Not a single real starter including not a Salad - 2 course or 3. Not a very inviting space either. Back to Bistrot--choices were things like Shepherd pie, braised rabbit, rib steak, ravioli etc. the Shepherd Pie was dry, very dense, heavy. Tough to get through. The rabbit was very small piece, had a good flavor. The overall quality of the meal didn't feel like it came out of a Michelin kitchen and yes I know it wasn't the Michelin meal we were eating but it was the same kitchen. Summery-average hotel food.

Loved Bloomsbury! Such a great location and the service was impeccable. From the moment we arrived…read moreand saw the flight of steps and we had big suitcases... the doormen came down and grabbed our bags and flew up the stairs with them and we just had to walk up empty handed. Check in was a breeze and as our rooms were not ready we were given a free cocktail coupon for their amazing Coral Room bar. A must when staying . The lounge area and every part of this building was just so well taken care of and clean. I loved the old feel but still new and contemporary. They have a restaurant too but we didn't eat there. Looked great though. I didn't get a chance to take pics of the room as we rushed in and took it over which made it not picture worthy! Trust me when I say it is nice and comfortable and cozy. All amenities are there and I loved the coffee and cookies every morning. Minutes from tube station and walking distance to lots of sights and restaurants and shopping. Perfect place to stay . I will most definitely be back here.

Lovely hotel with amazing staff and service…read more I planned to stay at the Bloomsbury for 5 nights and it ended up being 6 due to a last minute travel change. At every step, from the moment I walked up to the front stairs, the staff was extremely hospitable. In terms of comfort, the front lobby area also has a relaxing fireplace and beverages if for any reason you need to chill in the lobby. The wifi also works on this floor. When I was visiting, one of the elevators was out of service and unfortunately the working elevator also broke down once or twice. That said, the staff went out of their way to be helpful because of this. There was clear signage that explained the situation and the staff called my room proactively ahead of my checkout to arrange bringing my luggage downstairs for me. They also comped one of the breakfasts that I ate at the hotel for the inconvenience. The hotel room itself was very comfy. The bed was very soft with lots of pillows and an extra blanket. The turndown service was also a nice touch. When I first arrived, I was gifted a box of delicious macaroons. Every night, they also restock the room's bottled water and leave a little chocolate near your bedside. The closet was very spacious and the bathroom had modern finishes, which I appreciated. I had to call the front desk for more hangers and they quickly brought them up. The room did not have an iron, but I'm sure they would have brought that, too, upon request. The room even had a North American travel outlet - which really worked out for me because I forgot to bring an adaptor! The only downside to the room itself was that the fridge was tiny and only had enough room for the offerings from the hotel. That said, I read that the hotel is willing to store things for you if needed. Last but not least, on the day of my scheduled checkout, I quickly realized that due to some train disruptions, I was going to need to stay for another night. The staff was empathetic and allowed me to lurk in the lobby and figure out my next steps. They advised me on the best way to extend my stay for another night and they were able to show me to my new room a few hours earlier than the regular check-in time. I'll also give kudos to the bar at the Bloomsbury - great food, vibes, and cocktails! I would definitely recommend the Bloomsbury to other travelers. The hotel is also within walking distance to the underground, several bus stops, and close to so much shopping, food options, and more! I walked from here to the British Library. Enjoy your stay!

I had a very disappointing three-night stay at South Place Hotel, particularly given the hotel's…read morepositioning as a luxury property. On the first night, the air conditioning in my room was not working. This was during the record hot weather in London in July, making the room extremely uncomfortable. The TV in the room also did not work, and the following day there was no hot water, meaning I could not take a proper shower. I also heard several other guests complaining about the same issues, so these did not appear to be isolated problems. I raised the issues with the hotel manager, Luca, who told me that he could not refund me for one night because I had booked and paid through Hotels.com. Instead, he offered me a complimentary night on a future visit to London. Hotels.com subsequently contacted the hotel and confirmed that the hotel would not provide a refund but would offer a complimentary room on a future stay. This is where the situation became particularly disappointing. When I contacted Luca to arrange the complimentary stay, I was told there was no availability. However, both the South Place Hotel website and Hotels.com were clearly showing rooms available. I therefore requested an alternative date, and was again told there was no availability. When I challenged this, Luca then acknowledged that they did have a few rooms available but said they could not offer the complimentary room. He instead offered a date when I would not even be in London. Hotels.com contacted the hotel again to request the one-night refund, and the hotel once again refused, while confirming they would offer a complimentary room. The issue is not simply that things went wrong during the stay. Problems can happen at any hotel. What is far more disappointing is how the situation was handled afterwards. Offering compensation and then making it extremely difficult to actually redeem that compensation, while giving conflicting explanations about availability, felt dishonest and disingenuous. For a hotel that prides itself on luxury and service, I expected a much higher standard of customer care. Unfortunately, the way this was handled has completely overshadowed the stay itself, and I would be very reluctant to stay at South Place Hotel again.

My friend hosted her birthday brunch yesterday for about 20 people with a time a lot of 2:45-4:45…read more My one star is just because my chilled pea soup and sweet potato rosti main was very good. I also had a fab time with my friend and her friends despite the foul ups. The problems with the staff started almost from the very beginning. I would say most people were seated by around 3:10pm but at this time the prosecco bottles for the bottomless mimosas still hadn't arrived. My friend's friends had to start inquiring and bottles were finally placed on the table about 3:30. At this point, for those who had ordered, STILL hadn't gotten our appetizers. Waiters told us "it's coming, it's coming." At this point the restaurant wasn't even that crowded so I'm flabbergasted as to what the holdup was and can only attribute to incompetence. The staff also did.not.seem.to.understand the basic instructions on getting multiple carafes of water for our side of the table; rather they kept refilling the same carafe which obviously went quickly among six women on my side of the table!!! Rather we kept getting carafes of juice, which of course cost something. Cheeky eh? When our mains arrived, about 4:15pm or so there were also issues. My rosti was lukewarm and the woman across from me had a burnt burger bun and her burger was cold, as was the friend across from her. I saw a waiter take it away and make a scowling face in the back with his other colleagues (a tall,blond guy) which is outrageous considering YOUR kitchen is messing up! With the delayed start, one of the waiters had the audacity to try to stop the bottomless aspect right at 4:45 but thankfully some friends explained and the bottomless brunch continued. However, with all these delays, my friend lost her rooftop bar reservation slot. This is just another indicator of the rubbish (I would say much stronger words here if I could) "service" this establishment offers as my friend was penalized for the restaurant screwups. Desserts also arrived much later. My friend had a surprise birthday cake. When it came to pay, a sweet but what I can only think of as an incompetent young woman (brunette, slim, ponytail and accent) gave my friend the bill, which was quite confusing. My friend gritted her teeth and explained she had given the restaurant a spreadsheet with everyone's costs broken down and could she please use that. The dim server seemed very confused. In the end, my friend somehow ended up paying £80 or so worth of service charge when she should have paid far less for the appalling service. South Hotel, shame on you. This is another reminder to me, as a US expat, how AWFUL service can be in this country and you get away with it. Manager should have come over to apologize profusely to us at some point and given significant discounts off the bill. I'm going to make sure to post this all over so that more people don't make the mistake my friend did. I very rarely write reviews this terrible but this is well-deserved.