When we walked into the store we immediately knew we were gonna go with Richland just based on the warm greeting we got. They were super busy but made sure we were acknowledged. We had gone to a few places prior and were not that happy with the service. Our sales person Dan was fantastic he asked what we were looking for and helped us for an hour or two trying to find exactly what we liked and wanted. It took a few weeks from the day in the store to install and we are so so so pleased with the carpet. It looks beautiful, it's exactly what we wanted, perfectly installed and Phil the owner is great at keeping in touch from start to finish!! Can not wait to get the rest of the house carpeted.. read more