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    Richardson Heating & Cooling

    1.6 (7 reviews)
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    Services - Richardson Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    TLC Plumbing Heating Cooling

    TLC Plumbing Heating Cooling

    (17 reviews)

    was quoted that there would be a charge for emergency service on weekend which was very steep. was…read moreNOT told there would be any additional charges. After the service person was here for 15 minutes max he left and said that a charge would come via email. He never mentioned additional charges. we got the email invoice and was charged more than $200 for his untangling a chain. we called to dispute this charge and were told too bad. They agreed that they never mentioned additional charges beyond the quoted $350 when we spoke. They started yelling about how long it took to get here fighting traffic even though they arrived within a half hour of our original call. Very disappointing that we were charged $555 for 15 minutes work. I do not recommend this company. Was paying invoice and was told the cc service charge was 4% even though service person said it was 3%. Scam.

    Okay - venting... I called a few companies for an annual contract for my heater & a/c. Since…read morethey're less than 3 years old, I just wanted a cursory check & filter cleaning for the a/c in the spring & the furnace in the fall. I decided to go with TLC, a small, local company rather than a large business. I spoke to Patty at TLC last April and was quoted a price for what I thought (since I asked for annual contract pricing) was for 2 visits and a lower price should I need any additional service. The a/c check went fine and I paid $325 thinking it was for an annual contract. Yesterday was my furnace check. I called at 10am and was told a service person would be here by 12:30-1:00. Well...it was after 2:00. No big deal. Sean cleaned the filter & checked my gas fireplace (2 years old). It took about 1/2 hour. He then asked me for $325. I couldn't speak. From my spring phone call with TLC, I thought I had an "annual" contract that included the spring & fall visits for a total of $325 - not $650!!! Totally outrageous. $325 for 1/2 hour?!? I could have done this work myself. Live & learn. Oh - when I looked at the contract emailed to me in the spring, it had expired, so I couldn't even review the original paperwork. Make sure you get the contract mailed to you. Don't let TLC rip you off. And Sean (service guy) even solicited side jobs for himself, saying he moves outdoor furniture for TLC customers and helps with small jobs. No thanks! I work hard and am so upset with having to pay so much for such a small job. It's crazy.

    Richardson Heating & Cooling - hvac - Updated May 2026

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