I would not recommend Richard's to anyone, they are arrogant and do not try to help their customers out. I purchased a used Tiffin Phaeton and the jacks were not working so the dealer I purchased from took it to Richards to be repaired. They diagnosed the problem as the computer board. So after 3 weeks the new board comes in and the dealer calls and says still not working that Richards misdiagnosed the problem and it was really 2 of the jacks. So I decided to put a new complete leveling system in at this point at mostly my cost, dealer is paying 2000, I'm paying over 4000. We were scheduled to go on vacation in 2 weeks at this time due Richards incorrectly saying the board was bad and that taking almost a month, so we drive ourselves to MI, 1500 miles roundtrip, to the leveling system manufacturer to pick up the leveling system for Richards so we could make our vacation (Richards said shipping would take a week we drove up one day and back the next). Richards said the job was 3 days of work, even though the manufacturer said it was a 6 hour job for 2 people (total 12 hours), this would put us the day before we leave. And now the end of day 4 of the job Greg the arrogant ahole at Richards calls to tell us it will not be ready until tomorrow morning 9 am when they open, said they had a few items they wanted to check out in the morning, even though they know we were supposed to leave for our vacation today. I guess it is too much to ask to have someone check a few items today so we could pick up our coach so we could leave tonight and drive half way to our vacation. Richards RV is completely incompetent, do not give them any of your business. read more