My air conditioner failed on a weekend (as they always do), on one of the hottest days of this…read moresummer, and Nate of Specialty Air Conditioning came out on a Saturday, and fixed it right away. He had the part with him, and checked the overall health of the unit too. I am very grateful for the prompt response, and the great service.

We had snow and sleet all day on Saturday. Our Trane Heat Pump went out around 11 p.m. The house…read morewas cooling down quickly. Nate responded to our phone call, agreeing to brave the slick roads for a good 20 miles or so, arriving around midnight. Nate was very professional and courteous! And knowledgable, as he diagnosed & repaired our unit, quickly! Nate saved us from a very chilly evening in our Home! He is now our go-to expert for all things HVAC.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

Smith Heat and Air arrived on time, did a chemical cleaning of my outside condenser unit, didn't…read morerush the job, provided an explanation of his work and my system status , and lastly all performed at a fair price. This was exactly what I was looking for...

Absolutely amazing company! I tried to get one company to look my AC, but they just wanted to sell…read moreme a new unit. Another company wanted to replace parts I the house, but only tested with gauges outside. I already knew the unit had no freon in it, that was why I was calling in the first place. I hit the inter-webs to search for another solution and I can say that I am really impressed with Arkansas Air. I would highly recommend them to anyone needing HVAC work. They were upfront about how booked they were, which didn't matter in my particular instance. I explained the situation and they agreed to come out and test the system. They were prompt in their arrival and very professional. After their testing they gave me an estimate of the cost to repair, which was well below what I was preparing myself for. I agreed to the price and they got straight to work. The whole process took around an hour and a half and I got exactly what I needed for a really fair price. I would not hesitate to use them again!

Overpriced, but great initial customer service. They came out about an hour after I called for…read moreservice. Unfortunately, they are severely overprice. I needed a new outdoor unit which they had priced at more than double what parts and labor cost. I had another company perform the same tasks. I had to wait on the other company to come out to do the job, and the other company saved me over $7,000 of what I would have to pay Arkansas Air. Arkansas Air tried to take advantage and cash out. I do not recommend this company.

14 hours agoNew-Edit Delete My experience with Jim Brown…read moreHVAC company involved them installing a Lennox heat pump dual fuel furnace (repalcing a 27 year old gas furnace/ air conditioner). Everyone from the owner (and his wife), the secretary, installers, and technicians have been very helpful and professional. The owner evaluated my situation, guiding me into a unit that fit my needs. He didn't try to oversell me on a higher priced unit that would probably never save us enough to pay for itself. On the contrary, he suggested a mid-efficiency unit would fit our needs at a reduced cost to us. Not only that, but once we settled on a unit, a handshake is all it took to get it ordered. Who still does business this way in 2024- not many, I'm fairly sure. The day of the install, Mr. Brown came out to make sure the installation was going smoothly. As with any bigger job, there are always some minor issues, but those were immediately and satisfactorily resolved. The technician that came out was extremely knowledgeable, also. The unit we chose was the Lennox Merit series with a single stage compressor, variable speed fan motor, and dual stage gas backup. One of our main goals was to get a quieter unit, along with increased comfort and efficiency. Let me just say, this unit, it's much quieter than the unit it replaced - night and day. Comfort is much better as well, though granted, we aren't in a period of extreme weather here at the end of October. Concerning efficiency, time will tell, but I'm sure it will far exceed our 27 year old Goodman. Overall, it was a great experience. I highly recommend this company for not only new installations, but also technical advice and troubleshooting, I would say that this company definitely stands by their word, and they don't take advantage of folks who don't know exactly what they need. It's quite refreshing to do business with a local, family owned company that still values honesty and integrity. Thank you, Mr. Jim and Mrs. Dana!

They're the only company I would call to service my heating and cooling. On time polite and does a…read moregreat job and always calls to see if everything is done right. I would recommend them to anyone. Thanks for the good service

They are pretty fast about getting out. I guess they are priced in line with anyone else, but I…read morethought it was reasonable. They have a wide service area. Some places won't even bother with me, I live so far away. They've got 5 star rating every site you look, they deserve it. They've earned mine.

Woke up this morning to a cold House, Burris Heat and air got my heat back on and I am warming…read moreposting this review. Friendly staff and great response this morning. Nothing but excellent experiences with this business!

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.