I had a heart attack last October... The care team at Renown is excellent! My main gripe with…read moredoctors is when they keep me waiting. Time is money! Everyone nurse, receptionist and worker are all extremely professional, caring and kind. The pharmacist Nate deserves a special shout out because of his caring and mellow personality. I have had 3 appointments at this location and the only downside would be the always packed parking lot, I guess the community in Reno has many heart patients like myself.

My PCP ordered some cardiology tests recently due to me having elevated heart rate concerns…read more Making appointment was easy. There are early day and late (4pm) slots available which is great! The waiting room is clean and quiet. The staff have been friendly and personable. My first appointment was for a treadmill stress test. The tech was so funny and walked me through the process. The second visit was for an echocardiogram. The tech offered me a blanket during the exam which really helped calm me so much that I almost fell asleep. :)

Since my wife and I have started the process of a cardiovascular workup after a referral from our…read morefamily doctor here are my rankings: Scheduling and communication: incompetent Billing: incompetent Tech: Scheduling confirmation online competent but schedulingonline check in incompetent Physicians: too early to judge but optimistic Imaging and stress test: too early to judge but a stress test was delayed for sketchy reasons New review 7/25 Dr. Bryan and the PAs are good....the rest of the experience such as billing are awful

I lost my health insurance a week before my new patient appointment and was told by someone on the…read morephone that self pay appts are $100 and 70% of if you pay the day of. I went in thinking it would cost me $30. I got there and they told me whoever told me that was wrong and that it's $500 something for self pay, and $165 with the 70% off discount if I pay the day of and the EKG is included. I went back into the appointment and was told the EKG was not included along with other tests they had to run and I was so frustrated I cried the entire appointment and was still charged $165 for NOTHING. I was so upset I was getting chest pains. They made me pay half the day of ($87) and are still sending me bills for the other half, but I refuse to pay. Every time I try to talk to billing about it they don't care and tell me I still have to pay even though the miscommunication was their fault. When I finally went in for tests a month later after getting insurance, I saw a nurse practitioner instead of the cardiologist and I was told I have a PVC and mild regurgitation but was not given treatment. They referred me to get a cardiac MRI but the place they referred me to- THEIR OWN HOSPITAL doesn't do them. I have messaged the nurse practitioner the multiple times on mychart and she hasn't responded. I was supposed to have a follow up appointment with her this week and I haven't even gotten the MRI yet and had to cancel it. THIS incompetent care and the horrible healthcare system in the US is why heart disease is the leading cause of death, along with this country's foul way of handling the COVID pandemic- a disease which has affected my heart. Additionally, last year when I got Covid i was seeing Samantha Reed and tried to call her for an appointment, and she randomly called me back. I thought this was just a common courtesy and then she charged the phone call as an appointment even though I was never told this was an "appointment." I now have over $100 in fees from them and they refuse to remove them although these charges are a result of their own incompetency. This hospital is completely incompetent and should be ashamed of how they treat patients. Hopefully I don't have a heart attack or can find somewhere else to go because this is absolutely ridiculous.

As a member of Senior Care Plus, I am committed to using Renown for almost all my medical needs…read more The Renown Institue for Heart & Vascular Health are on the ball. Up to date facilities and equipment. Friendly and knowledgeable. No one really like to go to these places, but when the need arrives this is the place I'd go back to .. even if Sr. Care Plus didn't mandate. Will be heading here in June for my echocardiogram follow up after my TVAR (aortic heart valve replacement) two years ago.

I can't believe it will be a year since my appendix ruptured! How could I forget ? Maybe being in…read morethe hospital on Mother's Day..... All I remember, (besides the excruciating pain), seeing about four doctors taking vitals and showing a concern.. this is after they decided to operate.. I started to have irregular heart palpitations... (maybe the stress and pain?)... Moving forward, when I left the hospital, my follow up also included seeing a cardiologist.. My first follow up was in July. I met Dr. Kelley, and first impression was a very professional, smart and experienced physician.. he suggested I follow up in October to monitor my progress.. October visit was really good no concerns, no issues. I really enjoy my visits with him. He gives me great influence to keep going to the gym and healthy eating.. April visit, he was so impressed with my lab results! He will be retiring in December, so I get one more final visit with him! He's the best! The staff was very friendly and accommodating.

I was seeing Dr. Anderson over 10 years ago when she was at another group/hospital. Her kind and…read moreattentive manner, willingness to listen and hear, sense of humor and apparent knowledge set her apart and well above most docs I've seen in my 8 decades. i was disappointed when she changed affiliations and my insurance didn't cover her. Then a couple years ago I saw that my insurance and her location aligned again. I made an appointment and was happy to find that she hasn't changed. I give her my highest unqualified recommendatio!

I myself am a medical professional and Dr. Anderson does not have the time or take the time to…read moretruly listen and help. When asked questions, she diverts to other topics and doesn't truly answer the question. Her knowledge does not seem that accurate or deep. She didn't really look at the family member's chart or offer solid information about how to help but instead talked about other things. It seems like a specialist would be talking about a medical plan for their patient and truly trying to help from a medical perspective. My family member did not get the accurate medical help needed and what's more was treated in a condescending manner in Dr. Anderson's efforts to make herself look better when really she is an ineffective specialist. Dr. Anderson doesn't have enough smarts or true compassion to really help.

Absolutely a first rate cardiologist. Because of my heart condition, i have been under the care of…read moreas many as 9 well-known cardiologists in the Bay Area and Los Angeles in the past 42 years. To me, Dr. Desai has proven to be the best among them. His bedside manners are rivals his medical expertise. I very highly recommend him.

I had a mini stroke in July. I saw Dr. Desai October 16, 2024. I was told I would get a call the…read morenext day to schedule a heart loop monitor. I called and emailed for 3 weeks and no reply. It is almost December and I have had no response whatsoever. I just don't understand why they never called nor returned any messages. I even talked to a real person twice and they promised to send my info over to scheduling. I am still freaked out about having a stroke and fear that it will happen again. I am going to see if I can find another cardiologist who cares about his patients.

Dr Ganser is a Thoracic Surgeon with Western Surgical center in Reno Nevada…read more Dr Ganser is located in the Renown Facility on 75 Pringle way, Reno Nevada. I want to compliment Western Surgical for their professional, kind and overall positive compassionate care. Their front office staff and back office staff are kind, positive and good at their jobs. Dr Ganser is a very knowledgeable, competent and kind surgeon. Surgery was scheduled before I left. This was comforting to know. The surgery scheduler later called and verified dates and instructions. Explanation of the surgical procedure was explained in detail, and very easily understood. All my questions were answered and discussed. I am completely and happily satisfied with the results of my surgery. Dr Ganser was completely aware of my medical situation before I met with him at my first appointment.. i was impressed that he was very informed of my medical status and understood what was going on. Western Surgical once again made me feel that as a patient, I mattered to them and they were there to help remedy my medical needs. I was quite pleased they practiced also at Northern Nevada Medical Center, as well as with Renown and Saint Mary's Hospitals. Having this choice was very important to me. Everything about pre op tests and the check in process at Northern Nevada Medical center was easy, competent and done with caring professionals. I was duly impressed with the cardiological department for going the extra step of reviewing my EKG before I was done with pre-op. Everyone at Northern was exceptional while being polite and happily doing their jobs. So nice to see workers smile, treat you with respect and accurately. Surgery really is a stressful ordeal for many people... a good attitude, positive attention to the customer/patient, goes a long way when someone is dealing with a serious medical issue. Thank you Dr Ganser for all that you do for your patients. And again Thank you Western Medical for outstanding and extremely competent Surgeons like Dr Ganser and Dr Web. Thank you for excellent care.

Dr. Ganser did my surgery 3 years ago. It RUINED my life. I went in for one problem and came out…read morewith more. I literally can not eat with out being a stones throw away of a bathroom or else it will be a disaster. My life has been ruined and after 90 days you are not his problem. Think twice before choosing him as your surgeon

Doctor Kip saw my son when he was born due to VSD. And continued to monitor him through 4 months of…read moreage. She was always so gentle, sweet and kind. Our son no longer needs to see cardiology but we will always recommend her to anyone who needs a pediatric cardiologist!

Dr. Kip is wonderful. My daughter was born with a minor heart defect and she went the extra mile to…read morevisit us in my hospital room to explain what was going on. She answered all my questions. It is scary to hear your newborn has a heart problem. She treated me with kindness, compassion and respect. I felt so much better and more informed after talking with her. At my daughters followup appointment in her office she was great with my daughter. She answered all my questions. I didn't feel rushed at all. Her support staff were all friendly, competent and good with infants. My daughter had excellent care and I was respected as a parent. Dr. Kip is a solid 5 stars.

Dr. Sridevi Challapalli was my initial attending cardiologist prior to my bypass surgery and…read morecontinues to be my personal cardiologist. I cannot say enough about here professionalism, care and positive attitude. If you find yourself in need of a heart doctor, Dr. C. is an excellent choice!

Dr. Katrinka Kip has been following my daughter since she was only a few months old. I don't have…read morea negative thing to say about her or this office. She has mantained transparency with us and I prefer that quality in my doctors and those that care for my children. My take away from this office is Dr. Kip's expertise, experience and professional/bedside manner. I appreciate this woman more than you know. If your kids are ever in need of a cardiologist they're in good hands with Dr. Kip. Thank you for looking after my daughter all these years. I highly recommend this office from one mom to another.

From the owner: Welcome to Children's Heart Center. We are heart specialists for children.read more