Find another provider. The practice treats patients poorly …read more Would not refill a minor prescription without an appointment. Simply holding patients hostage to make money on a quick meaningless appointment.

As someone who is familiar with what goes on behind the scenes, I can say that all the complaints…read moreabout having to wait said number of minutes are rather annoying. These people are ill-informed of what happens behind the scenes and fail to understand that doctors don't fall behind because they want to, but, rather, because they are spending time speaking with and treating patients. More often than not, a dermatologist will be stuck treating a complicated case or have to listen to an entire patient's life story and will, thus, be unable to leave the room. If cases are emergent, then the doctor will see you right away, but if you come in just wanting a wart treated, then have a little empathy and understand that there are other patients in the practice that also need the same ailment treated. It's just common courtesy, really. Rant aside, my experience with Dr. Wang was amazing. He is very pleasant and has a wonderful bedside manner; he apologized right away for my having to wait (though I only waited for ~10 minutes), and took an extra five or so minutes to ask me how my day was. When it came to addressing my concerns, he spoke plainly and was very good about presenting the information in a way that was highly reassuring. I told him right away that I had a dermatology background, and he quickly switched to normal medical lingo which I appreciated. He was quick to treat my lesion and also spent time examining other spots that I hadn't even thought of checking. What I really appreciated, however, was how he called me to personally inform me of the benign nature of my spot and that I had nothing to worry about. Honestly, the other reviewers didn't even give Dr. Wang the chance to impress them, and I am sure that if they had given him the courtesy of a five minute chat, they would have changed their ratings right away. Keep doing you, Dr. Wang. You're the man!

I am extremely disappointed with Northeast Dermatology Associates due to non-transparent and…read moreunethical billing practices. I scheduled what was clearly a preventative dermatology visit, which is fully covered by my insurance. During the appointment, a nurse briefly asked if she could "relieve pressure" from a very small pimple. I agreed, with zero disclosure that this minor action would re-code the visit as a medical procedure and completely change the billing. As a result, my appointment was billed as a procedure, totaling $509.23, with $432 out-of-pocket -- for something that took seconds and was never explained as billable. Had I been informed that this would convert my preventative visit into a chargeable procedure, I would absolutely not have consented. Aetna confirmed that the provider could recall the claim since no payment has been made yet, but the office refused to do so. They also confirmed that I am not eligible for the self-pay rate (around $300) because of a clinic policy, despite the lack of informed consent that caused the issue in the first place. To be clear: this is not about the individual provider (Ashley Wilson, NP, who has since left the practice). This is about office-wide billing practices that fail to disclose the financial consequences of minor in-office actions. Patients should not be subjected to surprise medical bills because a clinic chooses not to explain billing code implications upfront. This experience reflects a serious lack of transparency and informed consent, and I find it deeply unethical. I am posting this to warn others: if you go here, ask detailed billing questions before allowing anything beyond a visual exam, no matter how minor it seems. I would not recommend this practice based on how this situation was handled.

From the owner: Brookline Dermatology Associates is a leading dermatology clinic in West Roxbury, MA. We offer a…read morewide range of skin care services, including acne treatment, skin cancer screening, and cosmetic procedures. Our experienced team of dermatologists is dedicated to providing our patients with the highest quality care. We offer flexible appointment hours to accommodate our patients' busy schedules. We also accept most major insurance plans. If you are looking for a dermatology clinic that can help you achieve your skin care goals, please contact Brookline Dermatology Associates today. We would be happy to answer any of your questions and schedule an appointment for you.

I have been wanting to get laser hair removal for years but have been scared of the risks of laser…read morehair removal as a black woman. Dark hair on dark skin is the hardest combination for this, most lasers have been designed for light skin and dark hair. For me it was important to find someone that not only had the right laser (Nd:YAG 1064nm) for my skin tone, but also someone who had experience treating someone that looks like me. I felt confident enough after my consultation with Dr. Graber to make my first appointment for laser hair removal. The only reason this place doesn't get 5 starts is because it is impossible to get someone on the phone to answer questions. I understand that they are extremely busy, but I had to call 5 times between Friday and Monday to finally get a response while I was in the car on my way to my appointment which was frustrating and scary before my first laser removal appointment. I ended up getting there early so that I had time to ask all my questions. Though I did feel a little rushed at first, when a said I had a couple questions they immediately got the doctor so I could speak to her before we proceeded. After that I felt relieved and much more comfortable proceeding with the laser treatment. In hindsight, I think this is so routine to the nurses and doctors that work there they probably thought I was a repeat patient and didn't anticipate me having questions. But as soon as I spoke up they were much more attentive and explained everything that they were doing along the way. I left feeling good about my overall experience and I think my next visit will be a better one now that I know what to expect. I've only just started laser hair removal treatment so I can't say yet how well it has worked but I have no negative side effects and have been able to go about my life normally after the first treatment.

I went here for a skin check and was promptly reminded that I would be charged for any questions…read morethey answered not related to a skin check. It felt really discouraging and I felt like I had to watch what I said to avoid paying extra fees. They ended up finding an abnormal mole and significantly downplayed the size of skin they were removing. The stitching job was poor and I now have a giant scar when I thought I was getting a small removal

Dr. Cunningham is a true professional, master of her trade (and rockstar in my book)…read more I had an urgent issue pop up and they managed to squeeze me in, take care of my issue and put my mind at ease. This team is genuinely efficient and the care is second to none. Absolutely worthy of a 5 star review.

Sad to learn the wonderful Dr Cunningham has retired. I went to her for years and was always…read moresatisfied.

I love this office. I've been treated by Dr. Krauss, Dr. Norden, and Chris for a combination of…read moremedical and cosmetic services. Each is professional, very knowledgeable, and understanding. I also appreciate how smartly the office is organized and run -- esp. given the complexity of managing many patients with multiple treatment issues and billing paths. And a shout out to the office staff who make it all work seamlessly. Onetime I unknowingly cancelled my appt & when the office realized my mistake they quickly helped me reschedule the appt. so I didn't disrupt my treatment schedule. I recommend them highly.

I've been using a doctor at this practice for a few years for eczema and other medical skin…read moreconditions. Generally she's been fine but keeps insisting I do patch testing to solve everything. Recently I've been dealing with a skin issues for over 2 months with no solution other than patch testing. Decided to leave the practice for another doctor who seems more suited to my issues and has better diagnosis skills. Very upset.

Vibrant Dermatology in Dedham is truly a special place, and Dr. Ip and her team are nothing short…read moreof amazing. From the moment you check in with Ashley at the front desk to the care you receive from Morgan and Anna, you feel welcomed, supported, and most importantly seen. I have alopecia areata, and as a woman, losing my hair was devastating. I cried many tears over the years, but then, out of nowhere, my hair started sprouting back. It felt like God was saying, "Here, take this," and I wasn't about to question it! That's when I found Dr. Ip through a referral, and let me tell you it was one of the best decisions I've ever made. She evaluated me with such care and expertise, starting me on a treatment plan tailored to my needs. We began with topical treatments, added excimer therapy after a few months, and incorporated steroid shots every 6-8 weeks. No two treatment plans are the same, but I am living proof that Dr. Ip's hands have been blessed by God! Beyond the top-tier care, what I love about Vibrant Dermatology is that they never push products on you. They make thoughtful recommendations, and you have the freedom to say yes or no (trust me, I've done both!). If you're looking for a dermatologist who truly cares, give Dr. Ip a try, and be sure to tell her that Shaleah, her favorite Alopecian, sent you! I mean, I must be her fave, right? Lol.

Dr. Ip (when you can see her) is surely a talented dermatologist. However, if you are looking for…read moregreat customer service and patient care, you will not find it at Vibrant Dermatology. Often I was treated with condescension and made to feel like it was just about the money with the Dr. and her staff. Dr. Ip responded in bad faith with regard to several insurance claims (claims that were eventually paid out to the Dr by my insurance). With so many talented dermatologist in the Boston- Metro area, I was colossally disappointed that this office and staff lacked the professionalism and attention to patient concerns I've come to expect with all of my medical providers. If you want a provider that prioritizes dollars and notoriety over patient care and satisfaction... then Dr. Ip and her staff are the folks for you. If you are seeking great customer care and service; find another provider.

I've been seeing Kelly Buchanan for skin checks and funky moles for three years now. She's amazing…read more She's always super friendly and knowledgeable. She always makes sure that I understand what she's doing and why. I always leave feeling like I'm safe and well taken care of. She has removed parts of my body with a razor blade multiple times and I still like her this much. (Biopsies! Even those don't suck here). I'm very burnt out on doctors, but coming here is a pleasure. Front desk and receptionists are also always pleasant! I've never had any trouble scheduling or billing.

I've been seeing Colleen Gaffney for several years now for routine skin checkups. She is kind,…read morepositive, and straightforward in her instruction. I feel confident walking out of my appointment that I've had good care. I've found the rest of the staff to be pleasant to interact with as well!

This is an outstanding med spa. If you are looking for a painless microneedling treatment, Olivia…read moredoes a fantastic job. My face was glowing and back to normal the next day. Could not recommend enough!

Olivia is the best!! Had a really positive experience here with her. I had a few treatments done--…read moresuper happy with the results and the care Olivia has given me. She's super friendly and professional and just gets it! Very customer centric and made me feel at ease. I trust her expertise and have never felt better about my skin!

I don't know why, but I had never seen a dermatologist before, and neither have most of my friends…read more My new PCP insists on having skin checked yearly as a standard procedure--I guess it IS technically an organ so I don't see why people don't check that along with their eyes and everything else every yr. So, she referred me to Dr. Lester. He and his staff are really friendly--in fact, his physician assistant is borderline cheerleader in peppy-ness. Makes a visit a lot less annoying and it makes me wish PCPs and pretty much all other doctors were as attentive and friendly as Dr. Lester and his staff. I do have to say, though, there were Restylane and Botox ads all over the place (as expected at a derm's office), but after staring at them for a good 15 minutes, it really makes you start thinking you have wrinkles where you don't...ah, the power of advertising.

I'm a regular patient for over 10 years. I see Dr. Lester for 6 month full body scans and some…read moreother dermatological concerns. He's a great doctor; very personable and present, knowledgable, consistently on time and explains things and answers all questions. He is highly organized Dr. Lester does not keep patients waiting and when you see him he is thorough yet direct and to the point which I appreciate. His staff members are professional, organized and friendly. I feel I am in totally competent and caring hands with Dr. Lester. Based on my regular contact with him for over a decade, I recommend him highly.

Very Professional and Helpful. Any concerns that I have had regarding my health were handled very…read morewell and my questions were addressed. Thank You!

I've been seeing Dr Cremone for just about a year now. She is by far the best PCP I have ever had -…read moreand I have seen many doctors as I have had my share of health issues. She listens!! She cares!! She always contacts me regarding tests. She checks in on me when she gets word that I have visited the ER. My mother-in-law and sister-in-law also see her. They have been seeing her for many years. They both have complicated health issues as well.