After my knee replacement in June I had the great fortune of choosing O&SMS for my physical…read moretherapy. I was matched to the amazing Charlie Brown who encouraged me, gave me positive feedback and challenged me to do just a little more every session, was ever-so-patient explaining why that spot continued to hurt and when I could expect it to feel better, and gave me advice for when I was on my own. I had exercises to do every visit and could feel my progress! Every member of the staff, from front office to exercise room, treated me like their best patient. Highly recommend!!

Great Dr but bad communications no direct contact. I am still waiting after a week to talk with the…read moreDr. They Called two days after I called at 7:30 am and said sorry I missed you.... no call back nothing...

I highly recommend Bill and Gordon Physical Therapy. I was a patient when I had a total knee…read morereplacement and my range improved so much that my DR was amazed. I've also seen Bill for hip issues and my pain is pretty much non existent. Bill is personable and more importantly highly skilled. He uses technology to make it easy and efficient for making and keeping appointments.

I rehabbed with Jackie after hip replacement surgery and the entire experience was terrific. Jackie…read moreprovided excellent therapy and the facility was spacious, well run and well organized. I made excellent progress and at the end of treatment received a comprehensive set of exercises to continue at home. I will rtn for any future PT needs.

I was thrown from a horse on 10/14 and was treated at the ER for a dislocated elbow. I was referred…read moreto Dr. Johnson for follow up by the Lawrence General ER. My appoint was on 10/16 and the Doctor was approximately 90 minutes late due to a surgery that ran long. No problem--I don't mind waiting. But when he finally did show up, it was clear that he intended to take as little time as possible with me. The first sign that he was coming was his assistant who came running into the room to "prepare" me for the Doctor. She was clearly panicked that she would not have me ready by the time he entered the room and this included having my splint off in time. The Dr barely glanced at me or my xRays. The hurriedly replaced my splint while barking at the assistant the whole time. I was soaked in the process and ended up with a rather shoddy, ill fitting splint. The entire interaction was unprofessional. During this visit, I mentioned that the other point of impact (in addition to my arm) was my lower back and that I had a lot of pain in the lower back and hip area. The doctor asked me if I was limping, watched me waddle across the room, and then left without so much as a comment or referral. When the pain continued to increase I called a back specialist on my own and was later diagnosed with a fractured pelvis (multiple fractures), herniated disc, and damage to the flanking facet joints that required further treatment.

My experiences with Associates in Orthopedics were pretty dismal as a whole. The only saving grace…read moreis the nurses/physician's assistants as they seem to be the only ones who care about the patients at all. First of all, they don't return calls. I was referred here by my primary care physician due to symptoms of carpal tunnel syndrome because the location was convenient and they accept my health insurance. I called and left a message with details to call me back and set up an appointment. Since no one called me back, I had to call again and regurgitate all the information I gave then in my voicemail. Secondly, appointments never start on time. I had two appointments here total and both started about 15 minutes late without explanation, even though I arrived 5-10 minutes early. I guess they figure your time is somehow less valuable than theirs. The first appointment I spent about 90 minutes there and I was only getting X-rays and seeing the doctor. At least half of that time was spent waiting to be seen. Similarly, my second appointment was about 45 minutes (well, probably more like 30 because it started 15 minutes late) and again, I spent more time waiting than actually talking to the doctor. This was especially frustrating as I waited all that time just to be told the results of the EMG test I took were normal. I don't know if there's some legal reason they can't give me results over the phone or what, but it would have saved me the time and the copay money. Thirdly, the doctors don't really seem to care about you and just want to get you out of their hair as soon as possible. Dr. Johnson talked to me for at most 5 minutes per appointment and more or less told me the same thing each time. He seemed totally disinterested when my EMG test came back normal, even though I told him I was still having pain. He told me to see another doctor should I decide to come back, which I definitely will not. I'll go out of my way to go somewhere else if it means I'll have a better experience.

I had an awful experience with this doctor. I broke both my wrist she showed very little empathy…read moretowards my pain.

Do not use this facility for anything! They change their hours and randomly shut down without…read moretelling anyone. Drove out of my way for early morning labs and was told the lab was closed and maybe someone would be in an hour later, that's not acceptable post online if you aren't going to be open normal hours and it sounds like this is a regular thing for them. My labs were early morning labs, I was told to go elsewhere, so I had to drive and start over at a different lab and be hours late for work. If they had just posted their hours I wouldn't have gone!

The good thing about this place is that you can just walk in and see a doctor. And although it…read moreoccasionally requires a wait, most of the time it's only 15-20 minutes. The last place I went, I really like the doctors, but scheduling was difficult and not at all timely, and waits in the lobby were excruciating. On the other hand, I honestly don't trust some of the doctors here. Some of them have made some weird - or wrong - calls, while others seem to have it together to some degree.