Never again! We drove an hour in traffic to try out KPOT in Howard Beach for lunch one afternoon…read more We figured it was only $23 for a buffet lunch, it'd be worth it to try at that time of day, especially since I'm a vegetarian and wouldn't be benefitting from all of the meats and fish they put out for dinner.
Well, when we walked in, we were told that it was going to be dinner prices that afternoon during the lunch period. Why? Because it was July 3rd. The manager said he was just alerted by Corporate that morning. Dinner price is $35, so our combined $46 lunch was now going to cost us $70 for the same food.
Annoyed, we agreed - what choice did we have after an hour in traffic, finally making the time to get there as we had been wanting to try KPot for a while. So we begrudgingly sat down and reconciled that it would be costing more for the same thing -- the food and experience had better be good at least.
Once seated, we were told that we were not allowed to get more food from the buffet to take home. Understood.
I ordered a hot pot of tomato broth and went up to get my vegetables and noodles to bring back to the table.
When the broth arrived, only about half of the noodles and veggies would fit in the bowl, which I hadn't expected, but I figured, okay fine, I'll eat and add more veggies to the broth as I go.
Well, I tasted the broth -- it tasted like cheap, runny tomato sauce. Now I was stuck with a bowl of soup I didn't like very much. I slogged through it, waiting for my veggies to cook through. The noodles combined with the sauce really tasted like a below average spaghetti and tomato sauce meal that I could have paid much less for at an an actually good Italian restaurant.
I ate each unhappy bite, frustrated that I was paying $35 for this. Meanwhile, the noodles were absorbing the broth at a rate faster than I could get the food down, so soon I was left with a pile of noodles and vegetables at the bottom of my bowl.
Since this was NOT extra food that I had gone up to get in excess, but WAS ALREADY IN MY BOWL, I asked if I could take it home. Even though I didn't like it, I felt it was mine -- maybe I could add some seasoning at home or my own broth and bring it back to life. I was told I would be charged $12 to take home the food that was already cooked, in my bowl, that I couldn't get through fast enough before it all got absorbed because it tasted so poorly.
The manager was no help. He claimed if he did it for me he'd have to do it for everyone. I felt my situation was different -- I did not go up to take food for the purpose of gouging myself or them out of money, but rather, that I could not finish the singular bowl of soup that I ordered because I didn't like it, and the food that I took was intended for the one bowl of soup that I had intended to eat -- and btw, paid DINNER PRICES for.
After a prolonged discussion, the manager said he'd make a phone call and see what he could do. But he came back and said he couldn't do anything. Really, dude? You understood the situation -- we were surprised with dinner prices even though the holiday that provoked it wasn't until the FOLLOWING day and there was nothing on the website or doors that advertised holiday prices on the day before a holiday. Then, the situation about the buffet food was explained poorly -- I understood we couldn't take excess food and expect to take it home, so I only took enough for my one overpriced bowl of soup, which then both tasted bad AND got absorbed by my noodles. The food I asked to take home was already in the bowl, cooked and soggy -- NOT on an extra plate waiting to be cooked. It was the principle of the whole thing.
Unsavory, overpriced food, discompassionate service, greedy corporate rules. Also, if you're going to charge people more for dinner because you're adding more meats & fish, you're doing a disservice to vegetarians coming to your restaurant. You didn't add a single extra vegetable that wasn't already on the lunch menu, yet you charge them $12 more. Do better, KPot!
Or don't, I don't care. We won't be coming back.