Great staff at both the front office and the PT team in Irving…read more Unfortunately, my experience with billing is the reason I'm not leaving 5 stars. First, I was charged a no-show fee for an appointment with a PA that I never scheduled. Second, I was charged a no-show fee for a Monday PT appointment during a major ice storm, when schools were closed for multiple days and the City of Irving Police Department advised residents to stay off the roads. Most businesses, including grocery stores and banks, were also closed. If the clinic had used its texting system to clearly notify patients that appointments were still being held and that no-show fees would apply, that would be different. But expecting patients to travel in unsafe conditions without any communication is unreasonable. Because of this billing approach, I'll be continuing my care elsewhere.

Initially everything was great. As soon as I decided to go…read morewith another provider due to benefits with my employee. Some employees started acting unprofessional and making me wait longer apparently in purpose. Today, a week after I had to get a copy of my X-ray myself because they didn't send it to the provider even if they called. Had me waiting over 40minutes to get a simple resolution , when the office was completely empty when I arrived and they kept taking calls in my face and attending anyone that came after me. I literally had to stand up and ask the lady as she seemed to completely forget about me even if I was in front of her. Unfortunately couldn't get her name as I had to introduce myself when checking in as they both was ignoring me when walked in. Pretty shitty overall, I understand we all about our business as I take care of one myself, but lack of empathy and respect is unacceptable. Leave extra 1 star for the good people working in the back as they did help as much as they could. ADDITION TO THIS REVIEW THE INCOMPETENT LADY COULD SEND ME AN EMAIL WITH MY IMAGES SINCE MINUTE ONE BUT DECIDED TO PASS THE BALL AND ACT STUPID UNTIL THEY HEAR ME LOST MY NEW APPOINTMENT AND NOW I WON'T RECEIVE SURGERY IN 3 MORE WEEKS. AFTER THEY SEE ME DESESPERATED AND IRRITATED SHE DECIDED THAT IT WAS A GOOD TIME TO LET ME KNOW THAT SHE COULD SEND AN EMAIL!! If you're reading this you deserve to be fired and lowkey find another style of work as your customer service is shit. Will not be back and will not recommend a place that supposed to care about your health and not your money.

I had a hernia repair surgery with Dr. Elieson, and was impressed with the experience. He was both…read moreknowledgeable and good at explaining the condition and treatment options. I was able to get into surgery within a week (the condition wasn't emergent, but did need to be dealt with), and the procedure went really well. Follow up went smoothly, and the information I was given about recover times and expectations was spot on. The office staff were also very professional, especially in keeping me informed about the status of appointments, and in working with the surgical center in Southlake. Of course, I hope I don't have to have a similar procedure again, but I have been very happy with how well this went, and definitely recommend Dr. Elieson and the Mid-Cities staff.

My father is very ill. With Doctor Pollard's expertise and gentle bedside manner, we are seeing…read moreamazing progress. The office is beautiful and comforting with a well staffed team of professional team members taking care of patients. I would recommend Dr. Pollard and his office to any family with a sick loved one.

What can I say 5 weeks post op? I can't say enough good things about Dr Haile and staff!…read moreThis has been the easiest surgery I've ever had. Absolutely no pain from my total hip replacement! I've been up and walking right after my surgery and no issues since. At one month it honestly felt 100% healed I marvel at how that's possible. I attribute it to the professional care I received!

The physicians I've seen are good here but I've been waiting following surgery for an authorization…read moreto get sent to my insurance company (TRICARE Prime) so I can start physical therapy (should have been submitted with the referral). Per my insurance company, it is on the same tab in Availity - Providers- TriWest; when you submit the referrals (as the provider). Only a referral was made and PT requires both. So now it still needs to be submitted but now they are saying my PCP needs to. This was the same way in east region (now west for Texas) so I don't know why this is like a new thing to them with authorizations. They worked me into rehab in the meantime which is nice; when I called they wouldn't do that without charging me per visit out of pocket. Overall good but that part was pretty disorganized to say the least. https://tricare.mil/referrals

Excellent customer service! DBC is professional with a personal touch. Doctor J is very…read moreknowledgeable and made me feel comfortable with simple to understand explanations and instructions. This is one of the few places I look forward to scheduling an appointment with. Thank you, DBC. Y'all rock!

Dr. Jay is a good doctor and helpful however, getting through the people to get an answer is…read moreimpossible. Dr. Jay says one thing and the next time you call the staff refuses to honor what he said. The only way to speak to the doctor again is to make another appointment and pay out of your pocket. I find this a very bad way to conduct professional work. Every time I call each person tells you something different and nobody will take the time to ask Dr. Jay a question that would help me decide what I want to do. I recommend him as a doctor but... I will not call again and get a different answer each time I call from the staff.

I finally found a doctor that cares. My doctor here is Dr. Jennifer Aldrich. She is amazing,…read moreeverything that I ever bring up she addresses immediately. She is willing to run necessary tests or anything that you ask her to run. She will look into whether your insurance will cover it, etc and code it as necessary. Her office keeps you notified for when you are due for an appointment, etc. I am 23yrs old and have had the same problems my entire life and it was not until I visited Dr Aldrich that she ran diagnostics and actually found what was wrong with me. I love her and will not be changing doctors any time soon. They open early, you can get an appointment at 7:30am and they even have some Saturday hours. They are a small practice and they definitely put their patients first.

DMC took great care of me during my knee injury... radiology tech Brain and MRI tech Tina... ER…read moreregistration team and ER staff were awesome.

This is for management. Michael at the front desk is severely under qualified to be a front desk…read moreperson at your organization. He said I didn't have an appt at the scheduled time and when I explained I did have an appt and offered to show the email of the confirmation, his reply was "fine, whatever" and walked off. Tammie your tech is utterly incompetent, couldn't find the one the tests she was supposed to do and simultaneously bragged about her 35 years experience and yet didn't know the CPT codes for the test she has supposedly been doing for 35 years. My advice, do whatever you have to do in order to get your test scheduled elsewhere. You will be thankful

I'm 74. Have always been generally healthy and had never had any interaction with medical…read morespecialists due my anxieties regarding anesthesia. My primary care physician recommended "just talking" to Dr. P, due both his skill as a surgeon and his low rate of post-operative complications. He put me at ease immediately, and have since had a surgery I'd put off for 35 years, a colonoscopy, and "banding"... All my anxieties turned out to be baseless, at least in his hands. He's exactly the physician I needed to get me past my deep-seated hesitation.

I was recommended to see Dr. Padmanabhan by my doctor for laparoscopic gallbladder surgery. Dr…read more Padmanabhan was a beyond amazing! It's safe to say I was extremely nervous about the surgery and he was so patient with me and made sure I understood the full surgery process. It's been about 2 weeks since my surgery and I am fully healed and almost zero signs of the procedure. I can't say enough good things about Dr. Padmanabhan. Thank you for being such a genuinely great human being & great doctor!

I have had numerous hernia surgeries ond one soroma surgery with this surgeon. Some of the hernias…read morehad to be repaired several times and have come back again, as well as the soroma. Also, this surgeon does not always answer emergency calls, even after trying several times.

From the owner: Laparoscopic, General and Weight Loss Surgery. Also specializing in robotic surgery using the da…read moreVinci Surgical System. Same day appointments available!

I highly recommend Dr. Ibrahim and his clinic. I had my gallbladder removed 2 weeks ago and I feel…read morebetter than before. I had gallbladder and acid reflux problems for a long time and Dr. saw me at the hospital as an emergency after I had a pancreatic episode. He literally saved my life! Surgery and the recovery was fast. I can not thank him enough. He literally saved my life. He is so professional, caring , friendly and answered all my questions before and after surgery. Thank you Dr. Ibrahim.

Great bedside manner. Nurses said he was a great surgeon. I had a good experience…read more S Melton