Great staff at both the front office and the PT team in Irving…read more Unfortunately, my experience with billing is the reason I'm not leaving 5 stars. First, I was charged a no-show fee for an appointment with a PA that I never scheduled. Second, I was charged a no-show fee for a Monday PT appointment during a major ice storm, when schools were closed for multiple days and the City of Irving Police Department advised residents to stay off the roads. Most businesses, including grocery stores and banks, were also closed. If the clinic had used its texting system to clearly notify patients that appointments were still being held and that no-show fees would apply, that would be different. But expecting patients to travel in unsafe conditions without any communication is unreasonable. Because of this billing approach, I'll be continuing my care elsewhere.

I fell and suffered a shoulder injury and was in a lot of pain. I had never been to a DOC location…read morebefore and the initial experience was terrific. I recently lost my ACA health insurance and was very nervous about the cost of this. I was a walk-in and they treated me right away. Because I was uninsured, I had to pay the $478 visit fee up front. I was evaluated by a good nurse and very good Physician's Assistant named Evan. I was quite impressed with him. For the fee, I received his evaluation, x-rays, an ultrasound, a Toradol shot, and a sling to take home. I was so relieved. The care and the cost were all very reasonable. I didn't mind not seeing a doctor at all. I was scheduled for a follow-up visit in one week and was happy to return. However, at the follow-up visit, I discovered that the fee would be $203. I was never given any itemize documentation for what any charges covered. But what choice did I have? You can't exactly go shopping around for follow-up care without having to pay for a new place's initial care fees. The follow-up was with a different PA, who was also very nice. She spent 10-15 minutes with me and did her evaluation. She told me to go home and wear the sling for another week and then come back for another follow-up. That was it. A routine PA visit for a person with insurance earns the company around $115. If I had Medicare, it would be around $80. Every follow-up at DOC for uninsured patients is $203. It's like they get you in the door and make you happy, then gouge you.

I had a hernia repair surgery with Dr. Elieson, and was impressed with the experience. He was both…read moreknowledgeable and good at explaining the condition and treatment options. I was able to get into surgery within a week (the condition wasn't emergent, but did need to be dealt with), and the procedure went really well. Follow up went smoothly, and the information I was given about recover times and expectations was spot on. The office staff were also very professional, especially in keeping me informed about the status of appointments, and in working with the surgical center in Southlake. Of course, I hope I don't have to have a similar procedure again, but I have been very happy with how well this went, and definitely recommend Dr. Elieson and the Mid-Cities staff.

My father is very ill. With Doctor Pollard's expertise and gentle bedside manner, we are seeing…read moreamazing progress. The office is beautiful and comforting with a well staffed team of professional team members taking care of patients. I would recommend Dr. Pollard and his office to any family with a sick loved one.

What can I say 5 weeks post op? I can't say enough good things about Dr Haile and staff!…read moreThis has been the easiest surgery I've ever had. Absolutely no pain from my total hip replacement! I've been up and walking right after my surgery and no issues since. At one month it honestly felt 100% healed I marvel at how that's possible. I attribute it to the professional care I received!

The physicians I've seen are good here but I've been waiting following surgery for an authorization…read moreto get sent to my insurance company (TRICARE Prime) so I can start physical therapy (should have been submitted with the referral). Per my insurance company, it is on the same tab in Availity - Providers- TriWest; when you submit the referrals (as the provider). Only a referral was made and PT requires both. So now it still needs to be submitted but now they are saying my PCP needs to. This was the same way in east region (now west for Texas) so I don't know why this is like a new thing to them with authorizations. They worked me into rehab in the meantime which is nice; when I called they wouldn't do that without charging me per visit out of pocket. Overall good but that part was pretty disorganized to say the least. https://tricare.mil/referrals

Dr. Jay is a good doctor and helpful however, getting through the people to get an answer is…read moreimpossible. Dr. Jay says one thing and the next time you call the staff refuses to honor what he said. The only way to speak to the doctor again is to make another appointment and pay out of your pocket. I find this a very bad way to conduct professional work. Every time I call each person tells you something different and nobody will take the time to ask Dr. Jay a question that would help me decide what I want to do. I recommend him as a doctor but... I will not call again and get a different answer each time I call from the staff.

Dr. J was thorough and clear with my husband. When it came to time to get prescription refilled,…read morehis office staff said "just call Express Scripts". So we did. Express Scripts said they had no account for him, to call the Doctor. 3 hours spent in one day back-and-forth. Dr. J's front office is pathetic. We are going to a different doctor because of this lack of professional follow-through.

I finally found a doctor that cares. My doctor here is Dr. Jennifer Aldrich. She is amazing,…read moreeverything that I ever bring up she addresses immediately. She is willing to run necessary tests or anything that you ask her to run. She will look into whether your insurance will cover it, etc and code it as necessary. Her office keeps you notified for when you are due for an appointment, etc. I am 23yrs old and have had the same problems my entire life and it was not until I visited Dr Aldrich that she ran diagnostics and actually found what was wrong with me. I love her and will not be changing doctors any time soon. They open early, you can get an appointment at 7:30am and they even have some Saturday hours. They are a small practice and they definitely put their patients first.

This is for management. Michael at the front desk is severely under qualified to be a front desk…read moreperson at your organization. He said I didn't have an appt at the scheduled time and when I explained I did have an appt and offered to show the email of the confirmation, his reply was "fine, whatever" and walked off. Tammie your tech is utterly incompetent, couldn't find the one the tests she was supposed to do and simultaneously bragged about her 35 years experience and yet didn't know the CPT codes for the test she has supposedly been doing for 35 years. My advice, do whatever you have to do in order to get your test scheduled elsewhere. You will be thankful

I schedule a DEXA scan at Dallas Medical Center. It was easy to schedule and all of the staff were…read morekind from the receptionist Bonnie to the tech Sandy. I would recommend this hospital to anyone needing quality care and kind workers who provide an efficient service without all the stress which often comes from medical tests.

I'm 74. Have always been generally healthy and had never had any interaction with medical…read morespecialists due my anxieties regarding anesthesia. My primary care physician recommended "just talking" to Dr. P, due both his skill as a surgeon and his low rate of post-operative complications. He put me at ease immediately, and have since had a surgery I'd put off for 35 years, a colonoscopy, and "banding"... All my anxieties turned out to be baseless, at least in his hands. He's exactly the physician I needed to get me past my deep-seated hesitation.

I was recommended to see Dr. Padmanabhan by my doctor for laparoscopic gallbladder surgery. Dr…read more Padmanabhan was a beyond amazing! It's safe to say I was extremely nervous about the surgery and he was so patient with me and made sure I understood the full surgery process. It's been about 2 weeks since my surgery and I am fully healed and almost zero signs of the procedure. I can't say enough good things about Dr. Padmanabhan. Thank you for being such a genuinely great human being & great doctor!

I have had numerous hernia surgeries ond one soroma surgery with this surgeon. Some of the hernias…read morehad to be repaired several times and have come back again, as well as the soroma. Also, this surgeon does not always answer emergency calls, even after trying several times.

From the owner: Laparoscopic, General and Weight Loss Surgery. Also specializing in robotic surgery using the da…read moreVinci Surgical System. Same day appointments available!

I highly recommend Dr. Ibrahim and his clinic. I had my gallbladder removed 2 weeks ago and I feel…read morebetter than before. I had gallbladder and acid reflux problems for a long time and Dr. saw me at the hospital as an emergency after I had a pancreatic episode. He literally saved my life! Surgery and the recovery was fast. I can not thank him enough. He literally saved my life. He is so professional, caring , friendly and answered all my questions before and after surgery. Thank you Dr. Ibrahim.

Great bedside manner. Nurses said he was a great surgeon. I had a good experience…read more S Melton