1. Rhode Island Design Center

1. Rhode Island Design Center

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West Warwick, RI

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Rhode Island Design Center

1.0 (3 reviews)
Closed • 10:00 am - 8:00 pm

Services - Rhode Island Design Center

Home interior design

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10 years ago

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La-Z-Boy Furniture Galleries

La-Z-Boy Furniture Galleries

(24 reviews)

$$

Their salesman John came quickly to greet me and to ask if I needed any help. I explained to him…read morewhat I was looking for and he showed me the different styles of couches, firmness of cushions, colors and features. He was very helpful and informative. If you choose a firmer or softer cushion than their standard firmness, the upcharge is $200 per cushion. Lead times are usually 6-8 weeks.

Our experience with La-Z-Boy was extremely disappointing and did not meet expectations for product…read morequality or customer service. The issue began immediately upon delivery of our loveseat. The cushions were significantly firmer and less comfortable than the model we tested in the showroom. When we contacted customer service, we were advised to wait 30 days for a break-in period. After doing so, we were then told no action could be taken because the 30-day window had passed, which was frustrating given we had followed their guidance. A technician later confirmed that the cushions we received were not the same as those originally presented to us. Despite this, no meaningful resolution was offered. Over time, additional problems developed. The loveseat became unstable and made loud noises when reclining. After multiple service visits, we were eventually offered a replacement. We selected a new loveseat at a lower price point, and were told the difference would be credited to our La-Z-Boy Synchrony credit account. However, the credit was incorrectly applied to a different card used only for the initial deposit. Unfortunately, the replacement loveseat also developed a defect within two weeks, requiring another service interaction. We were sent a replacement part and expected to complete the repair ourselves. Overall, the experience was marked by inconsistent communication, unresolved product concerns, and a lack of follow-through. Given the reputation of the brand, we expected a much higher level of quality and customer care.

Rhode Island Design Center - interiordesign - Updated July 2026

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