Top Notch Customer Service!
We visited Rhone's RV after trips to other dealers in the tri state area and are very thankful we did! My wife and I were looking for our very first camper, a small travel trailer with a GVWR around 3500 pounds. Several other dealers we had visited made us feel like they really didn't want to give us the time of day once they found out we were not there to spend money on a big rig! Our experience at Rhone's was totally opposite!
Even though Rhone's is over two hours away, they had the model of TT we wanted to look at. Upon arrival our salesperson, Dan, greeted us like we were VIP customers buying a 5th wheel, even though he knew we only wanted a small camper. Dan spent a good amount of time with us going over the features with the TT, then offered to go get us coffee/water while we discussed in the trailer... WOW! We ended up purchasing our TT and scheduled a pick-up for the following week along with the wiring and hitch, etc. for my tow vehicle.
On our pick-up day, Dan greeted us, took my tow vehicle (TV) keys so the service techs could get working on the installation right away and then escorted us out to our newly washed and cleaned TT. A service manager/technician met us there for our bumper to bumper walkthrough. He was great, took plenty of time to show us every piece of the TT and how everything worked. He was very patient with all our newbie questions.
While we waited for my TV to be finished every employee who walked by stopped to check on us and see if we needed water or anything! This was impressive, talk about being treated like VIPs! After my TV was finished the same service manager/technician walked me through step by step operation of the weight distribution hitch, sway bar, and break assist which had been installed. Following this he loaded my wife and I in the TV with the camper attached and took it for a test drive, explaining details as he drove. After a while he had me get in the driver seat to drive back to the dealer, which enabled me to become more comfortable with towing.
Overall, we couldn't have been more pleased with our entire experience! Rhone's goes above and beyond to make its clients feel like family! But wait... About 2 weeks after our purchase we received a package in the mail. It was a customized tin of gourmet chocolate chip cookies and a thank you note from Rhone's for our business! This made our day!! I highly recommend driving the distance to visit Rhone's if you are looking for a customer centered RV purchasing experience! read more