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Rheumatology Associates

5.0 (3 reviews)

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1 year ago

Dr Stone is the best. She's been caring for me over twelve years. She's smart, kind and truly takes time and cares about her patients.

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3 years ago

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6 years ago

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Rheumatology Associates

Rheumatology Associates

2.7(7 reviews)
9.5 mi

I have been seen by this practice for many years, and for the last few years, I have been seen by…read moreDr, Norden in East Norriton. He has been treating my arthritic knees with injections. I am extremely pleased with his treatment.

The front desk appointmant woman and the office manager are the most rudest and ignorant people I…read morehave ever met. I have been in severe pain and agony all year, and the pain and number of joints effected continue to increase month after month. These two employees have no compassion and humanity, are cold hearted, and prefer made up rules and regulations (which they never told me about) to patient care, wellness, and simple caring for humanity. I had a family emergency earlier in the year and was unable to make my initial appointment. I mistakenly forgot to cancel. When I tried to call and reschedule they refused to reschedule stating that the rule was written on the initial forms they mailed me, that if you forget to cancel your initial appointment you are black balled forever! I never heard of such a thing! This was never verbally communicated to me, and since I had not yet completed the forms I had no way of knowing. When I apologized, and asked for understanding, and an exception, I received coldness. When I offered to pay a cancellation fee and again apologized I received "These are the rules." When I asked "Can you make an exception?"' I was told "No! This is policy!". It's sad because these doctors came highly recommended, which I relayed to them, but they didn't want to hear it. I would really like to hear from one of the doctors, or doctor Norden, to explain how in this day and age, a doctor could turn down a patient seeking care? Are the doctors even aware the office staff are miserable, unprofessional, employees, who have no social skills to make the patients feel welcome? In the meantime, I have already found another excellent rheumatologist with a pleasant and friendly staff who treat the patients like family. And ladies, please lighten up, and laugh a little bit. Life is to short to be miserable.

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