Today a group of 10 of us went to RH Rooftop for brunch at 11:45 AM after being invited by someone in our group. From start to finish, this was one of the worst dining experiences I've had in a long time.
First issue: they claim to have a brunch menu, yet they do not serve Bloody Marys. That alone makes no sense. Even worse, they refused to simply serve a shot of vodka so we could make something comparable using juices they already had. Zero flexibility.
After drinks arrived, a manager came to the table and brought out a complimentary charcuterie board. To be fair, this was by far the best thing we ate the entire meal.
Then came the wait. It took 45 minutes just to place our food order, and another full hour after that for the food to arrive -- and when it did, it was cold.
My husband and I split the eggs Benedict. I've genuinely had better, hotter food at IHOP. The egg was cold, and the bread was so over-toasted it was almost comical -- more toasted than the guest sitting next to us. We also ordered the rosemary potatoes. For a $10 side, you'd expect flavor, seasoning, or at least some effort. These were bland, unseasoned, and the laughingstock of the table.
Several people ordered the lobster roll -- let's talk portion size. Extremely small for the price.
At this point, the food felt like a complete waste, so we asked for the check so we could go somewhere else to actually enjoy food and drinks. That's when the final and biggest issue came up.
They will not split checks for parties over six people. Someone had to put over $500 on their card, then request an itemized receipt so the rest of us could Venmo them. Completely unnecessary and incredibly inconvenient. The manager claimed this policy is stated in the OpenTable app and blamed "the system," which is honestly a joke. Use your POS system and split the checks. This reason alone is enough for me -- and many others at the table -- to never return.
One thing that's very telling: if you look closely at the glowing reviews, many appear to be from paid influencers, which makes a lot more sense after actually dining here.
There are far too many other great brunch spots to deal with this level of inconvenience, poor service, and mediocre food. I would gladly wait longer at many other restaurants or go to Neighborhood JAM and have a far better experience.
It's unfortunate, because the restaurant itself is beautiful inside. But with the way it's operated -- especially how they handle groups and checkout -- I don't see it lasting long.
Photos of our meal are attached.
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