This shop has the worst customer service I have ever experienced in my life. I walked in there for the first time today with my 18-month-old son. We were browsing the store and my son picked up a metal (clearly unbreakable) object and began to walk with it. As I was reaching to take the object from him and explain to him we needed to put it back, the owner of the store snatched it from his hands and gave me a terrible look. I said to my son, "let's leave darling, that man was rude to you". The owner ran out of the store after us and started abusing me telling me that I was an "appauling mother". I said that I thought he was being extremely rude and that my son had not done anything - had not broken anything. He continued to abuse me verbally. I asked him if he had any children himself and he said, "No, but I was raised by a mother who at least taught me not to touch things that weren't mine". I was in so much shock and so shaken up to have been treated so poorly over such a minor offence by my innocent 18-month-old baby. He continued to shout abuse at me about what a "terrible mother" I was as I walked away. Witnesses came up to me afterwards to console me and tell me how terribly they thought he treated me and my baby.
All I can say is, ENTER WITH CAUTION as the owner of this store is, in my experience, just toxic and plain awful. I consider myself a resilient person, but I still feel shaken up by it, some hours later...!! read more