Today was the 2nd time using Winchester Auto Spa. This time was for my daughter's 2010 Actura TSX…read morethat was left to her by her grandmother. The car unfortunately has been sitting outside with very little care. The interior was filthy and the engine was extremely dirty. When I arrived back I was totally shocked. The interior looked like a brand new car and the job that they did on the engine compartment was truly shocking. They were even able to bing my the headlights back to life. Thank you again for the outstanding job and I will be back again for my truck!!! Cheers.

Overpriced!!! I…read morevisited this car wash on April 5th and specifically asked an employee about pricing before starting. I was told it would be no more than $7 for a 15-minute wash using a credit card. Based on that information, I proceeded. I only noticed today that I was actually charged $15, which is more than double what I was quoted. This feels misleading and unacceptable--especially since there was no clear pricing displayed. I called and spoke with a manager, and instead of resolving the issue, I was told to dispute the charge with my credit card company. That response alone shows a lack of accountability. I will be disputing the charge and filing a complaint with the BBB if this is not resolved. At a minimum, pricing should be clearly posted so customers know exactly what they're being charged.

Here's a polished version that keeps it personal and enthusiastic:…read more Jimmy's Ultra is the BEST! We've been members here for years, and the service is always fantastic. It's truly family-run, everyone is friendly, and the entire place is always clean and well maintained. We live about 3 miles away and literally pass TWO Quick Quacks just to come here. That should tell you everything! We wouldn't go anywhere else. Highly recommend Jimmy's Ultra!

Went here after many recommended me for a touch free wash as Ive been looking for one ever since…read moremoving into the area and needed a new place. Customer service was very good and helpful but overall it was the actual service for me. My car looked slightly better, Im not saying it didn't do anything but it didn't get rid of most of the dirt I wanted. Not worth the $20 in my opinion.

tonight i took my very dirty car for a drive-thru car wash. the last few times i did this, i went…read moreto a different car wash, and each time, their employees were overly aggressive in trying to sell me a monthly membership. i would flat out tell them i dont want one, and they basically argued with me. not here at Fast5Xpress. while they did offer me the membership and explain the benefits, their employee was incredibly polite and respectful. After driving thru, my car still had some gunk on the back end. the manager came out and talked to me and actually sent me thru again with an upgraded wash, which i really appreciated. as we all know, this area has a plethora of car washes to choose from, and while i dont get my car washed enough to purchase unlimited monthly washes, if i did, this would definitely be my car wash of choice.

Prices keep rising and the quality is fading! After a Silver wash at $13 I must go home and dry ,…read morerub off the bug stains and wax my vehicle .

I haven't been to a real car wash in a long time and my van needed it. This guy spent an hour and…read more10 minutes on my car and it literally looks brand new. I highly recommend murrieta auto car wash..

It pains me to say this about this place because I've been coming here for a few years now. I've…read morebrought family, friends, and personal vehicles here for countless detail services & have never had an issue until over the past weekend. I brought my vehicle in for a normal detail as I do every week & upon grabbing my keys from the attendant I noticed a very large crack in my windshield to which I immediately brought to their attention. There was no prior damage to my vehicle before coming in despite the claims these guys tried making stating a possible rock chip etc. caused it. I visited two different glass repair places after leaving & both top rated shops in town I visited said the exact same thing that there is no sign of an impact puncture from a rock that caused this & no notable existing damage that could've caused that, but more so a stress crack which they both stated could be due to someone leaning over the windshield or on the cowl surrounding the glass. (In which I visually saw the gentlemen vacuuming & drying my car do). I understand accidents, but they were very quick to dismiss my accusations & blame it on me with no actual proof & stated that they have signs everywhere stating basically if they damage your car they are not liable (which would definitely not hold up in court) I work in commercial auto parts so I am familiar between the different types of damages done to parts. Even with proof from actual glass professionals they have declined to cover the cost of repairs, so now I am forced to take other legal action. That is very unfortunate they have lost my business along with my friends & family not that they probably even care. Do not bring your vehicle that you care for here.

I L O V E THEM. The management is AMAZING!! He hires the BEST team. I LOVE COMING HERE. I never…read morethought I would be excited to go to a car wash lol! I wish more companies operated the way that they do. They are so pleasant and caring and authentic and well mannered and well spoken and the customer service is superb. My dog loves them. I really enjoy coming here I actually have kept my monthly subscription mostly because I really enjoy being treated so nicely after dealing with such a hectic world every week. So this is really my happy place and it feels nice to have a clean car and typically I wouldn't really care about that but now it's such an enjoyable experience that I end up coming here. So I really hope that they get the recognition from corporate that they deserve! The Manager with the glasses and I think Justin the kid really everybody is just absolutely honestly a lifesaver when it comes to feeling respected and seen and cared about and it's just saying hello to them every few weeks and them being so pleasant to deal with! It really makes the biggest difference it makes you feel like the world is OK again Did I mention that they have a really good smelling air freshener finally! The vanilla is superb

I'm a member through another vehicle, and today, my wife's car needed a wash, so I went to the…read moreSuper Star Car Wash Express location. Unfortunately, my experience was quite disappointing right from the start. 1. Confusion at Arrival: As soon as I hit the driveway, I was unsure if I was in the right place because the logos didn't match. It caused unnecessary confusion until I finally spotted a sign with the correct logo. 2. Malfunctioning Screen: Upon arriving, the screen didn't respond at all despite my repeated attempts to push the buttons. I even inserted my card, but nothing happened. I honked for assistance, but no one came out. 3. Help Button Issues: I pressed the help button, hoping for assistance, but still no one responded. Eventually, the screen flickered to life, but it barely worked. 4. Repetitive Membership Offers: During this frustrating transaction, I was offered the membership four times, which felt excessive and unnecessary. I had already made it clear that I wasn't interested. Ultimately, I will return to my usual Super Star Car Wash location because they excel in customer service and provide a much better experience.

Friendly customer service, which is always one of the only things that really make me happy at a…read morenew service company. Very helpful thank you so much.

I have compared this car wash service with others in the area. While some do not honor their free…read morewash promo's and pricing, I find the one at the top. All personal are top of the line. Kind, respectful, and go beyond in order to provide the best quality service. I find their promo the best deal in town because you can save a lot. They do what they say they will. No scammers like the one near Winco in Temecula who Charged for services I did not sign up for. Jacob Tucker will treat you right

Everyone is so nice there Never had any problem coming here…read more They are very attentive

1 STAR -- Extremely Frustrating Experience…read more My husband and I have been monthly members here, paying $61.99 every month for two vehicles. On August 5, I came in for a wash and an employee told me that our monthly payment had not gone through. They asked me to provide a new credit card to update the payment method. I gave them my card, they processed it, and I was able to get my car washed that day. I had every reason to believe our membership payment had been updated correctly. Then today, August 11, I came back for another wash. The gate would not open, and an employee told me that my membership payment was past due. I explained that I had JUST been there on August 5 and had already given their employee a new card specifically because they told me my membership payment had failed. After checking, the employee told me that the charge on August 5 had apparently been processed as a SINGLE WASH instead of toward my membership. How is that my responsibility? I did exactly what THEIR employee instructed me to do. I provided my card because I was specifically told it was needed to update my membership payment. If their employee processed the transaction incorrectly, the business should fix it -- not make the customer pay again and then tell the customer to call a service center to chase down a refund. To make matters worse, when we tried calling, it was nearly impossible to reach an actual person. We were stuck dealing with an automated phone system for a problem that we did not create. This entire experience was an unnecessary waste of my time and incredibly poor customer service. A company should not make customers financially responsible for mistakes made by its own employees. We have been paying $61.99 every month for two cars, but after this experience, we will NOT continue our membership. There are hand-wash places nearby charging around $30 that actually vacuum and wipe down the vehicle. For a basic exterior wash, I can go to a gas station for around $12. I see absolutely no reason to keep paying for a monthly membership here when the billing is handled this poorly and customers are expected to fix the company's mistakes themselves. If you have a membership here, CHECK YOUR CREDIT CARD STATEMENTS AND TRANSACTION HISTORY carefully. They didn't just lose one customer today -- they lost TWO monthly memberships. We will not be coming back.

They don't close at 3:30 pm they close at 4:30 pm good car wash and they take there drying the carread more

I paid for a Platinum wash, The guy was done wiping my car…read morein less than 5 minutes. Inside the dash wasn't even wiped down,my windows were filthy and they either forgot or didn't care to put some air fresheners in my car. I don't even want a redo I just want my money back! I tried giving you a second chance, I guess shame on me.

Have been here a few times this last time I got the pipeline and noticed when I got into my car the…read moremats were all dirty. Did this one not come with vacuuming? I went on their website and saw that the pipeline didn't fact include vacuuming why are all my four mats still dirty will have to upload picture and share. Definitely don't think it's worth $30. If you guys can't vacuum at least the driver side. I rather go to a fast 5 instant wash and vacuum myself and or wash and detail myself. Please stop overcharging and underdelivering sincerely a good tipper who feels taken.

This place overcharged. I asked for a particular package and when I got to the register they wanted…read moreto charge me for a more expensive package due to the attendant "not understanding what I said" The service was not worth the price. I won't return.

This car wash started off really good nice and clean folded towels and all vacuums always working ,…read moreI've had their membership from the beginning and little by little the car wash is lacking on some stuff!! Vacuums have no power, the machine hardly sprays soap, the air guns are always tangled, the towels are a mess sometimes stink , I hardly ever see the manager only the young kids who have no customer service,, it's really disappointing on how it's going down hill ,,, I hope it picks up the slack soon and become one of the best car washes it once was !!! I will still keep coming because it's close to home and I want to think it will make a come back !!

I've been a member of Super Star Car Wash for years. Been through this specific location a half…read moredozen times. I've frequented a number of locations of Super Star Car Wash. This particular location is the most inept. Rolled in here the other day with my rental car. Rental cars are promised coverage under my membership agreement. I'd just been moving into Temecula for several days. My rental car was dusty, visibility was occluded through the smeared windows. Even worse, we'd moved several potted plants to our new home in the flattened rear of this rented SUV. Potting soil had spilled. (I'm attaching photos to this review). Despite the fact that I am a fully paid membership here and have kept this membership open for years, their employee refused me entrance to the car wash saying: "RENTAL CARS ARE FORBIDDEN ENTRY!!" I thought he was just joking -- being playful. He wasn't joking at all. I asked for the manager (I took notes and will add all names upon return to this review). Their manager agreed with his poorly trained employee. At this point I began to run video. I asked who I could elevate this to. Their manager sneered. Yes--sneered at me. He told me with a tone suggesting I'd regret this: "Well our District Manager is here today! I can send him over!" He stated this with an attitude as though I should FEAR the man. In my innocence I was RELIEVED the District Manager was on site. Turned out that "Joseph" their "District Manager" is an argumentative, sadist. No wonder the staff fears the fool. Joseph strutted over and launched into an augmentative, threat filled, scream fest. I kid you not. He accused me of "working for a rental car company to get free car washes!!" I couldn't make this up. I'm a 70 year old woman. I don't play games like his. Joseph took delight by humiliating me to the point of tears. I have the entire encounter on videotape and audiotape. I only taped for my own protection. Joseph threatened to summon the police to have me removed from the property if I continued to run the video camera. To keep from being physically assaulted by the sadistic freak I lowered my cellphone. To protect myself though, in the event that he did file a false police report I continued to run the audio. I had to kiss up to Super Star's sadistic District Manager, "Joseph" (who refused to provide his surname) just to calm the explosive freak down. A number of employees gathered around "Joseph" to enjoy the show. SHAME ON SUPER STAR CARWASH FOR PROMOTING A MAN AS DESTRUCTIVE AND AS CRUEL AS "JOSEPH" INTO A MANAGERIAL POSITION.