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ReynoldsPhotography

5.0 (1 review)

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10 months ago

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Sugar Coated Images

Sugar Coated Images

(5 reviews)

A fabulous experience! Both a professional studio and expertise. I thoroughly enjoyed the entire…read moreexperience, and her photos are top-notch! I love that this level of service is right here, in Fernley! No need to go elsewhere!

First off I'd like to make it known just how excited I was about having the opportunity to do this…read morenewborn session for my newest daughter, as I missed out with my almost two year old because of COVID. Overall, the in-studio session was a dream! My mom and I were beyond impressed with Jennifer. She is obviously experienced in working with children of all ages, and that helped me feel very at ease, as I wasn't sure what all to expect. I had been told to plan for a 2-3 hour session as to not feel rushed, and we were done in less than 1.5 hours which isn't that big of a deal, but it did feel very rushed at the end and we didn't get pictures with one of my selected backgrounds which was a bummer. As we were getting ready to leave and scheduling the viewing session Jennifer told us that she'd be posting our session sneaks on Facebook in the next 4-5 days (which didn't happen). 6 days after our session was our in-person viewing session which I had to attend without my husband as it was a Monday morning. It was nice being able to go over all of the different options and packages in person, but it definitely created a high pressure "buy right this second" environment that I've never experienced with any other photographer before. Her prices also jumped quite a bit from what I had been quoted, though when I confronted her about this she did honor the quoted pricing. When I asked Jennifer if she could send over a watermarked online gallery so that my husband could see the photos and have input on which package we purchased, it felt like a switch flipped and I'd offended Jennifer. She responded "I just want to let you know that I don't hear back from 90% of the clients that ask me to send over online galleries. Do with that information what you will, but I will get that together and sent over but there will be a really noticeable copyright over the images so you might have to schedule a second viewing session that your husband can also attend". I felt this was extremely unprofessional and inappropriate for a number of reasons. 1. I was a brand new client and she lumped me into a negative category because of one very reasonable request. Out of all the professional sessions I have done in my life, I have never not received a watermarked online gallery to look at before selecting the package I'd like to purchase. I've also never been expected to know exactly which images I'd like within a 20 minute timeframe. 2. It's pretty terrible to insinuate that someone who paid the session fee with no issue would not want to purchase photos from said paid session. Sorry but I'm not one to hang watermarked canvas prints around my home. 3. The very harsh copyright over the gallery you sent was not necessary, and very much turned us away from purchasing prints or the photo books from you. Typically the watermarks in online viewing galleries look similar to the ones posted on Sugar Coated Images fb page, but with the watermark placed in less ideal places, which is understandable and makes sense. I asked Jennifer later that same day about the sneak peeks as we had family that had been refreshing her page for days at this point because they were very excited to see them, and she again confirmed that she would be posting them and that she just hadn't finished my images until very late the night before my viewing session which is why they hadn't already been posted. To this day the sneaks have not been posted, which again just feels very unprofessional as you should not tell someone twice that you are going to do something with zero follow through. I am still giving the overall experience three stars just because the actual photo session was so great, and I am very happy with the digital package I purchased. I will not recommend or book another session based off of the rest of my experience though, which is very unfortunate because she is a great photographer!

Ashley Mally Photography

Ashley Mally Photography

(5 reviews)

I very rarely feel compelled to write a negative review but hopefully this can save someone else…read morefrom the disappointment that we have gone through. My wife and I hired Ashley to take photos of our wedding on July 7, 2018. Today is December 16 and we still have zero photos even though we have paid in full. Ashley ignores all calls, texts, and emails. We have not heard from her in over three months. Sadly, we will probably never see our wedding photos.

My wife and I were planning our low budget wedding. When it came to seeking a photographer, we knew…read morewe were facing a big challenge: We were looking for someone who could deliver fantastic photos that captured our wedding and still fit our budget. After what seemed like endless searching, we found Ashley Mally. What stood out to us was the quality and technique of her photos. Her portfolio was dynamic, delightful, and set her apart from competition. When we contacted her, she had a very busy schedule, but was more than willing to work with us and our budget. Throughout the process she was friendly, knowledgeable and genuine. On the day of our wedding, she was an absolute joy to work with. She was fun and energetic. When it came to taking family portraits, she knew how to direct people to get stunning results. When photographing my wife and I, she worked with our suggestions and added her own as well. While she was quick and precise, we didn't feel rushed as she worked. The results are absolutely stunning: All of her shots are vibrant, and perfectly depict our wedding day. Some shots look as if they came straight out of a bridal magazine. The only setback was the level of communication after the wedding. She had some unforeseen personal issues that made it difficult to get in touch with her. However, once communication resumed, this issue was quickly resolved to our full satisfaction. In short, Ashley knew what she was doing and my wife and I are thankful to have hired her for our big day. The photos she took were very precious to us and we will treasure them forever.

ReynoldsPhotography - photographers - Updated May 2026

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