I was a first-time homeowner and fell for the classic "We'll give you a free roof inspection" pitch. I ended up hiring Priority Roofing, a company with hundreds of 5-star Google reviews. What could possibly go wrong?
The answer: plenty.
My new roof leaked after the very first rain. My insurance adjuster denied the claim because the leak was caused by faulty chimney flashing/shingle installation, making it a workmanship issue that should have been covered under the roofer's warranty. When I contacted Priority Roofing, they flat-out refused to take responsibility. Two employees came out, poured water over the roof for a few minutes, declared everything was fine, and left.
Since they refused to honor their warranty, I hired another contractor at my own expense. Sure enough, he found that Priority Roofing's installation was indeed the cause of the leak. I had to pay out of pocket to repair damage that never should have happened in the first place.
I thought the nightmare was over.
Four years later, my roof leaked again. This time, I discovered that Priority Roofing had reused my old roof vents instead of replacing them during the roof installation. The aging vent seals eventually failed, causing another leak.
Rather than go through another frustrating warranty battle with Priority Roofing--with no confidence they would fix the problem correctly anyway--I did extensive research and found Reyes Roofing. I worked with Vincente, and the experience was everything I wish the first one had been.
Vincente and his crew replaced the old vents that should have been replaced from the beginning, sealed every vulnerable area, and thoroughly addressed the issues left behind by Priority Roofing. They were professional, honest, and meticulous throughout the process. As an added bonus, their price was significantly lower than the other roofing companies I contacted.
Thank you, Vincente and Reyes Roofing, for finally ending years of roof leaks and frustration. You restored my faith that there are still contractors who stand behind their work. read more