Excellent Customer Service. Best selling vehicles in…read moreCharlotte area, Clean Title Ready to Go.

Buyer beware: Learn from my experience…read more I spent approximately a month shopping for an SUV before purchasing a 2019 Chevrolet Tahoe from Cars99 in Wingate, NC on December 31, 2025. This vehicle stood out because the salesman, Mukesh, represented that the vehicle had been inspected and prepared for sale, including a tune-up and replacement of ignition components. Based on those representations, I felt comfortable purchasing the vehicle. Before purchasing the vehicle, I specifically asked what work had been performed to prepare it for sale. Mukesh stated that the vehicle had been inspected and serviced. I requested documentation to support his claims regarding the inspection, servicing, and parts allegedly replaced in preparation for sale. He told me he would speak with his mechanic and provide the information. After the transmission failed, I again requested documentation supporting the inspection and repair work that had supposedly been performed. He again promised to provide the information. Despite multiple requests, no documentation was ever provided. Within approximately 30 minutes of driving the vehicle home, the transmission began exhibiting problems. I immediately contacted Mukesh and explained what was happening. He told me that the vehicle had been inspected, that he had personally driven it, and that it was fine. He suggested that "maybe you are in the wrong gear." I advised him that I planned to drive the vehicle to the mountains the next day and that I was concerned about a breakdown. He again assured me that the vehicle was fine. The following day, while driving to the mountains, the transmission failed and became stuck in first gear. After arriving at my destination, I checked the transmission fluid and found that it appeared to be overfilled. I immediately notified Mukesh and informed him that I would be taking the vehicle to a Chevrolet dealership for evaluation. On January 2, I took the vehicle to a Chevrolet dealership in West Jefferson, North Carolina. I was advised that the transmission required replacement and was given an estimate of approximately $8,200. I immediately informed Mukesh of the diagnosis. His response was, "Of course the Chevrolet dealership will charge you $8,200. My mechanic will do it for $4,000." I ultimately obtained additional estimates and had the transmission replaced by an independent repair facility for $4,923.61 in an effort to minimize my damages. The repair facility documented that the transmission was overfilled and later provided a signed and notarized statement expressing the opinion that the transmission condition existed prior to my purchase and would not ordinarily develop within approximately 30 minutes of normal driving. I attempted to resolve the matter directly with Cars99, sent a formal demand letter by certified mail, filed complaints, and pursued legal remedies. On January 12, when I personally delivered a copy of the repair invoice to Mukesh, he stated, "It is OK. I didn't make any profit on this vehicle and you fixed it so it's OK." During that same visit, Mukesh stated that a mechanic had inspected the vehicle before it was sold. However, he refused to identify the mechanic or provide the name of the business. He called the mechanic on speakerphone and allowed me to speak with him. The mechanic initially stated that he had inspected everything and checked all fluids. When I pointed out that the transmission had been overfilled, he immediately changed his statement and said, "Oh, we didn't check the transmission." The mechanic also refused to provide his name, business name, or contact information. After more than six months of trying to resolve this matter, I remain responsible for the cost of replacing the transmission. I encourage anyone considering purchasing a vehicle from Cars99 to obtain an independent pre-purchase inspection before completing the sale. A.Gonzalez