Carlos was fantastic. He helped me get set up with a new phone and made sure I understood all of my…read moreoptions without feeling pressured. He was friendly, knowledgeable, and helped me save money along the way. It's rare to find customer service this good these days. Thanks again, Carlos!

Go to a different store like i did. Carlos refused to help, told me no outright whenever i tried to…read moreshow them what the app told me to do to return my router. Told me it cant be returned despite the website saying i need to return it or ill be charged. But conveniently he told us to submit a claim online so he could get commission??? Dont go here you'll just waste time and gas.

The saga continues. Today my wife called. They said they didn't have an order for a phone for her,…read morethen she called the store where the shipper shows it was delivered same story. Total incompetence with this company Cellular sales. I e attached the order and delivery info I found on My Verizon.

They weren't open until 9:00 tonight. Got there at 8:03 and was turned away. I was told we are…read moreclosed through the glass by workers that were sitting at the tables on their phones. There were three other people turned away right after me who thought they were open until 9. I think you should update your hours online or at least post correct hours of operation on the door.

It's so refreshing to have someone thoroughly knowledgeable about their services and then to assist…read moreyou with a genuinely professional and kind attitude. Kayshawn was incredible in every way as he worked to switch a line to Verizon from another carrier and so much more. I've been with Verizon since 1994 save for one year and this by far was the most positive experience to date. Thanks Kayshawn! Verizon is very fortunate to have you!

Beware of this business…read more I was contacted by the customer service team with a resolution that is unsatisfactory. We continue to have errors on our bill that do not match the quote we agreed to. This is fraud. There are currently errors totaling over $40 in our bill from what we are told is accurate pricing. This includes $10 being charged for Disney+ when this is supposed to be free for 6 months. We are supposed to have a discount of $23.05 per month off the cost of each phone and we are receiving only $18.04 and $18.44 off the two phones. The second iPad is supposed to be discounted $12.77 per month as part of the buy more save more bundle and it is not. We are being charged for a watch device and service that we did not receive. In addition to the above errors on our bill, we are being subject to pay for "typos" made by our sales agent. These total over $40 for an iPad that could not be bundled and a watch service that was misquoted. Again, a "typo" that will cost me over $1000 over 36 months. Did I mention FRAUD? I need to mention that word because no one in your company is concerned or seems alarmed that I signed a contract that I am now obligated to pay in order to maintain cell phone communication that I require for my livelihood and job. I expect a resolution to this issue urgently or I will be forced to take legal action. My expectation is for these items to be priced and billed at for the agreed on quote of $171.68 or be allowed to return ALL devices and ALL fees reimbursed with ownership of phone numbers to take to another carrier. Cellular sales should be ashamed of the experience my disabled Air Force veteran husband and I have had and I expect this to be made right. Telling my husband we can wait two months for a resolution is unacceptable. I highly doubt at that point your company will allow a return or satisfactory resolution. If you are hoping this will be forgotten in two months, you are sadly mistaken. This WILL be made right and I will be relentless in ensuring so.

Whitt was amazing! He had so much knowledge on all of the discounts and got us in and out quick! If…read moreyou go to this location ask for Whitt!

Had a great experience choosing and activating a new phone. My situation was confusing as I was…read moremingling work and personal and had a watch issue. None of that mattered as Ponzie was a pro and made it a smooth and pleasant experience. This place is busy but they're organized and will get to you as quickly as they can.

Ok story time: The…read morestaff was unhelpful. Now this was several months ago so that staff might have been let go by now and new employees revolved in. My phone was completely dead/broken and I went there hoping I could understand my options for upgrading. However I was not the account owner/admin so they couldn't help me until I was one. That I understand, but they gave me zero help on how to do that. I had to then use there sample phones/computers to google how to do it while the guy "helping me" just stood there on his phone. After googling it and performing the actions needed, there was some glitch that wouldn't update me as the account owner on their end. Despite saying on my end saying I was. Again, understandable I know there are policies they have to follow. But what frustrated me was this guy offered zero help on anything. I had to google it myself on their computers and tried to figure it out. After about an hour of this I gave up. The guy was also clearly mad I was "wasting" his time. He could have saved me 30 minutes. And yes I did ask him for help but he just said I only know how to do it on the app (which of course wasn't working) the other staff members were clearly confused why he wasn't trying to help more. As I was walking out, I heard one of the other employees ask the guy "well did you tell him about the trade-in deal he could have with his phone?" And the guy just said "nope." I ended up calling the helpline the next day and got my answer on my trade in options within 30 seconds. That's all I wanted. I wasted an hour of my time because this guy either didn't know anything or was just lazy. I don't remember his name, but he was larger, bald, with a beard and glasses. Pretty generic description lol but maybe that can help with the feedback. Really frustrating day and I will not go back to this store or a Verizon store if I can help it

Brooke (and every employee working today) handled a VERY difficult client with class and respect…read more They got the issues resolved despite the disrespect they received. I would highly recommend any of the employees and this location!

Nice folks who got everything done efficiently! Just got a new phone, and they were great. Not my…read morefirst time there, either.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.