I desperately needed an oil change. I really pushed the…read moreenvelope this time. Mostly due to lack of planning, but also because I was unable to take it to one of the oil change businesses offering coupons; and didn't want to pay a huge amount. Back story: I had to call around to area Buick dealerships to work on my truckie, because during my last oil change at Art Moran, the cap was put on way too tight - then stripped at Midas, trying to remove it. I felt stuck and had to return to an actual dealership for service because they would have the part that was stripped. After calling a few locations, I called LaFontaine and was able to get in same-day. Not sure why I didn't think of them 1st as I could sing their commercial jingle; it's so familiar to me. I arrived and spoke with Alan at the dealership, who provided me with a quote. I then noticed that I had left my wallet at home. Alan was very friendly and understanding and proceeded to service the car while I figured out a way to pay without going all the way home to retrieve my wallet. While in the waiting room, which has a coffee station and lots of seating, I received a text message that notified me that service was beginning on my car. I then received another text message with a link to a video of my car inspection. I thought this was a great touch. I visited the restroom, which was clean. The dealership does a great job with overall cleanliness. I decided to try one of the mobile pay apps instead of going home to retrieve my wallet. Alan helped me to know avail. We tried Google Pay, which they take, but couldn't figure out how to use it. After Alan spoke with his supervisor about my issue, he allowed me to go home and get my wallet and call him with the credit card number. I thought it was really great of the guys to do that. The oil change with the replacement of the stripped part ended up costing $100. Even though I feel like that's extremely high for an oil change, I happily paid it because of the professionalism and top-notch service of the LaFontaine staff.

While we didn't end up getting a Buick/GMC, we were here for a few hours during our search for a…read morecar. Adam & the manager are very great people to work with. They definitely want to make sure you walk away with the car of your dreams and they take the time to make sure your application is perfect to ensure you get the best price. I would definitely recommend this dealer if you are in the market for a car. I would definitely return when we need another car! Highly recommend you work with Adam! Thank you guys!