At first, I was concerned with how easy it was to download the app and start riding the moped. Boy was I wrong! I quickly got the hang of it and as of today, I've completed my 15th ride in the month and a half that I've been a user. I've loved how: 1) Easy it is to find a moped around the city. It's not as easy as riding a scooter so the supply of mopeds will almost never be a problem. 2) Easy it is to park. You can pretty much park it anywhere and not have to deal w/ finding parking in the city. 3) I've been able to find joy in the monotony of getting from point A to B. It's always an adventure :) I'm looking forward to trying the day pass for an all-day adventure! read more

Revel - Gf and I made an adventure out of picking up food for our dinner :D - Motorcycle Rental Near Me - San Francisco, California

Here is my review of the new Revel scooters you see on the streets. I signed up recently out of curiosity and online I found a free $20 credit and no sign up fee. I signed up a few days prior before I wanted to use the moped. The sign up process and safety quiz take about 20 minutes, so it's best to do it ahead of time. It's hard not calling it a "scooter" as thats now the typical nomenclature for the Lime electric scooters you see. When I signed up, I was charged a $5 fee. A few days later after the charge cleared I emailed Revel to see why there was a fee even though I applied a coupon that was approved. Revel refused to refund the fee. I suggested it was fraud and to close my account, but they counted to say I had $30 in ride credits that I would forfeit if I closed my account, so I reluctently keep it open. A few days later I had a couple appointments to go too. I found a moped about a block away. Unlocking was easy. In the rear of the moped are two helmets and a few hairnets (for covid). The larger of the two helmets was very tight on my head, but thankfully it fit. You are required to wear their helmet. It then took me about 5 minutes to get the moped running. I followed the instructions, but it was not intuitive and the display was confusing. The moped has a USB charger and a place to hold your phone. Riding the Revel moped was fairly easy. Its been a few years since I rode a moped so it took some time for me to get aquatinted with it. I got to my destination and parked in a meter spot. I had seen other motorcycles and mopeds parked in metered spaces so at first I thought it was ok. About 10 minutes before my appointment I got nervous about where I parked and decided to call Revel. There was San Francisco specific parking info available in the app. Revel said that parking in a meter spot was not advisable and that I was responsible for the moped 24 hours after I parked it. So I had to hold my appointment and move the moped around the corner to a residential parking permit zone. After my appointment, I had to move my moped again as it was only in a 1 hour residential parking permit spot. So I took it home and parked it where I found it (also in a residential parking permit location). Here are my tips that Revel doesn't tell you. 1) San Francisco allows electric moped companies to park in residential parking permit locations. It doesn't say this in the Revel app or on its website. https://www.sfmta.com/projects/shared-electric-moped-parking-permit-program 2) The cost of the Revel for a 20 minute ride was about equal to that of taking a Lyft or Uber. 3) It's easier to get up larger hills with a moped vs a electric scooter. You basically drive it like you would a car. 4) The rear compartment is filled with helmets. So going to the grocery store with it isn't a possibility. 5) Mopeds are not like scooters. You can't park them anywhere, you have more rules to follow, there are more limitations on where to drive, and you must know how to drive. Overall the Revel moped was nifty, but with the parking restrictions, cost, and limited use, I don't see myself using it more frequently. read more

Revel - Moped - Motorcycle Rental Near Me - San Francisco, California

What can I say, when we are in the middle of COVID19. Helmets are required by California law and they supply 2 helmets for potential riders to use. But sharing helmets during COVID19 where it wasn't cleaned after the previous and doubt it will ever be clean. read more

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Everything went fine until I found out I didn't tap the $15 all day button, (that they maliciously hid to my demise) Which voided the discount; and I get gouged for in the end. You can damn near rent a car for $60. So boycott this B.S. company. Kinda sucks now, because I wanted to use it daily. Untruthful fine-print Revel Scooters. It will only be a matter of time before the J-Katz start ripping them apart and or hide them in buildings and dumpsters. read more

Revel - Revel Ripoff Scooter!!! - Motorcycle Rental Near Me - San Francisco, California

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Sorry I know it's a business and it's not business fault. But your business definitely need to work on this. . It's been taking street parking because people parked it so messy and never moved. It's taking our neighborhood spaces. When I checked the bike,I even saw there's street cleaning ticket on it. As California Vehicle Code 22651(k) states, a vehicle is only allowed to park in the same spot on a public street for up to 72 hours. I'm sorry for the business, but it's not acceptable read more

Revel - It's parked over 3-4days and taking neighborhood spaces with 4 bikes. - Motorcycle Rental Near Me - San Francisco, California

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Revel scooters parked badly, limiting access for parking. Scooters not rented sitting in the roadways for days/weeks wihtout being moved Unresponsive customer service. Had to report problems to 311 to get any action. It's a business, and it is the business' fault. They are running their business on the public's dime. read more

So, family came to town and I suggested we get some scooters and do a tour around town! We opted for the all day pass so we could park and pause the ride, walk around, stop for lunch, etc. after an initial learning curve we set off and never looked back! Had a blast all day with easy parking and on the spot transportation all for only $33 each!! Recommend this as a great way to spend the day! read more

Revel - Motorcycle Rental Near Me - San Francisco, California

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Was in SF on vacay and figured that these mopeds would be a great/fun way to get around. It was an easy process getting all the paperwork/questionnaire situated. I was really impressed by the mopeds as they are smooth to drive and have pretty speed to navigate the SF streets. Everything went downhill with the app itself. 1) IT SUCKS AT LETTING YOU KNOW WHERE YOU ARE ON THE MAP. The icon only points in one direction so you have no idea where you're facing. 2) THE APP DOESN'T STAY ON WHEN YOURE ON A ACTIVE RIDE. MY PHONE SCREEN WENT BLACK SO MANY TIMES DURING THE RIDE WHICH FORCED ME TO KEEP UNLOCKING MY PHONE AT RED LIGHTS. It was honestly pretty stressful finding a parking spot for the scooter but if you're looking for a unique way to get around and are going with the flow, I'd say this moped is worth a shot. Lots of room to improve with the app though! read more

Horrible customer service, half the time gps on the moped will show that it is located somewhere else, especially when you pause the ride, and you may have to walk 2 or more blocks away from the moped to restart the ride. read more

Stay away from this mopeds. One of their users parked illegally down the hill which led to it falling onto my car and scratching it. They company did not take responsibility for the damages and left me at a $2k in damages. read more

Extremely helpful and reliable and affordable. Service fees are affordable and very good customer service.

A scooter has been parked in front of my house for at least 9 days. Neither the vehicle nor the Revel website provides contact information or even a suggestion that they might need help locating their abandoned vehicles. I did get a phone number out of their customer support email: 855-690-9180. read more

Revel - Motorcycle Rental Near Me - San Francisco, California

My car was parked on the street and I came back to it to find that a Revel moped had fallen onto my bumper, denting and scratching it. Of course, Revel takes no responsibility. Get these hazards off of our streets! read more

My scooter kept randomly stopping in the MIDDLE OF THE ROAD for no reason. No matter how much throttle I give it wouldn't go. I got honked, yelled at and almost hit from behind. The front panel showed that there was over 85% battery left and the app said that it had over 40 miles mileage left. This product is a public health hazard! I'm surprised they're letting this junk be on the streets. read more

Excellent company and owner! Can't wait until they start competing with Lyft and Uber like we discussed!

The company leaves these in moto parking wo even parking these things right. They don't care about other peeps rides, prob minimum wage workers dropping them off wherever they feel like it. No care or concern for parking or other people's motorcycle/scooters. bout to kick these things to the curb. read more

Terrible service. App doesn't work, customer service isn't readily available. Was on hold for over ten minutes to try and secure the moped. This company is terrible. What a joke. You roll out service to a new market but you can't support it. Avoid at all costs. read more

I loved Revel scooters when they were available in Oakland/Berkeley. Fun, easy way to get around. I hope they come back to the East Bay!

these are so much fun! I've gotten the Winter Special coupons a few times and it's totally worth it! I've ridden around the entire city and it's so easy and to get around. Bring your own wipes to disinfect it as you go :) read more

I think Revel deserves 4 Stars Total, but seeing as there are a bunch of Dummies... who undeservingly gave Revel 1 Star, for reasons attributable to their own inadequacies. I will rate y'all 5 stars. Signing up was quick. The safety test takes about 10 minutes If you have common sense (or prior moped safety knowledge). And straight away you are ready to go! This was my first time EVER driving a moped, so the first time was a little nerve-wracking, But I soon got comfortable after riding around for about 10 minutes. When I ended my first ride I was pleasantly surprised by the price! Only about $6 to get from the center of the city to any waterfront. Cheaper than an Uber, But more importantly; way faster (no waiting, no traffic). And way more fun. There are also Ride Passes for sale in app (notably the 12 hour day pass for $30) Quite a steal if you wanna do a day trip in the city. read more

Putting on a helmet that someone else has used,to me is like putting on dirty underwear.A good helmet confirms to your shape.You idiots do not know if the helmet has been dropped making it useless.Taking up car parking places is not ok .People who own their bikes DO NOT PARK LIKE THAT.You inappropriately dressed assholes riding this crap look like idiots. read more

Very painful to sign up. Even if they say no. I couldn't make it thru. So many steps. Goes on and on

Rented a scooter for the first time today. Tried to rent it for 12 hours for $15, but at the end I was charged for each minute, so the total was $43. I called the customer service, Ashley said she will look into it and put me on hold. Then she hung up and when I tried to call again, my phone calls were ignored. She never called back. Very poor service. read more

Revel mopeds think just because their mopeds are half decent, that they don't have to provide customer service. They won't even give couriers a break on the day pass and WE'RE ESSENTIAL WORKERS!! They think they're doing enough by just giving discounts to persons with government assistance as if people on government assistance rent electric mopeds. Lol their big ok' hearts. They are doing nothing to help during COVID. No community support from these guys at all. read more

2 of them were dropped off on our block last week taking up full parking spaces... and haven't moved. either for storage or advertising, this is just another business model that leaches off our common public space, too cheap to rent their own. read more