This review is specifically for the skilled nursing and rehabilitation services. After a 1 week…read morestay at the local hospital my grandmother was recommended to Meadowood at O'Connor. She was septic with pneumonia. She was alert, moving, talkative and cheerful when she arrived here and within her 1 week stay she took a drastic turn for the worse. I feel this place is severely understaffed. Each day we noticed the lack of care she was receiving from the staff. We could also hear other patients in rooms nearby shouting for help and nothing was done for them either. The staff also mistook her for another patient so the fact that they could not even remember or keep track of her needs was alarming. They were giving her all the wrong foods, liquids, and hardly any medication to improve her health and get her strong enough to come home. Even after filling out their little cards for specific food and drink instructions the changes were not made. Within 1 week she went from cheerful and talkative to being so weak that she was unable to feed herself or formulate full sentences. The PT staff said she was progressing so well she was walking herself around to the dining area and would be released soon while the actual nurses were saying she was so weak they couldn't even assist her to the bathroom anymore. Talk about inconsistent and polar opposite feedback from the staff about the same person... since they couldn't help her to the restroom anymore she was going in the bed and constantly needed to be changed which they would take 1-2 hours to complete which is a bit dehumanizing and humiliating to have to sit in and after they changed her and the sheets they did not put her blankets back on her - mind you this was in the middle of winter. She was shivering and curled up in a ball with blankets on the floor when we saw her. She was severely dehydrated yet the entire time they did not have her on any IV fluids to get her body the nutrients it so desperately needed. After claiming she would be released for HOME (again I have no idea how they were able to say this to us when they we were clearly not talking about the same person) she was actually transferred back to the local hospital. From there the local hospital deemed her health was so irreversible that all there was left to do was to take her to hospice care. She passed away only 4 days later. I blame this facility for her rapid decline and I also blame myself for allowing her to stay here. We should've taken her out after all the mistakes and neglect here. When she arrived here she was her full self and when she left here she looked skeletal. She lost her figure and you could tell she was dying. Please think twice before taking your loved ones here and keep a close eye on the care they are receiving. If you feel like this is not the right fit, listen to your gut and find a different facility. It may look nice from the outside but the care is some of the worst I have seen.

It looks so pretty from the outside. I know someone who lived in this facility for many years until…read morehis death and he appreciated the situation.

While the building, grounds, dining, and activities programs at the time of my mother's stay were…read moremajor plusses for this particular Brookdale, the actual care, especially as a person declines, were wanting. Not because the caregivers don't work hard, but because they are understaffed. The executive and care directors were literally behind closed doors, making little contact with residents or families. This is a facility where it is crucial for regular family/ friend visitations to ensure quality care.

This is a beautiful community. It was very clean, several amenities with active seniors who seemed…read morevery happy. Staff were very kind and welcoming.

This is a great community with great caregivers.That really love the residents. They go out of…read moretheir way to care for them.

The team at River Fountains all have big hearts! They worked hard to see that my step-father felt…read morewelcome and was cared for. They reliably administered his medications, helped him to bathe and provided meals he was willing and able to eat. The caregivers are kind-hearted and the housekeeping staff does a great job making sure the place is clean and like a home, not smelly or rundown. They listened to my concerns, kept me informed of what was going on and welcomed not only my mom and step-dad but me as well. They went above and beyond to help our family when my step-dad was near the end. That really meant a lot to me, my mother and my step-sister.

Our mother moved into River Fountains two- and one-half years ago. She has been treated like…read morefamily by all the staff members, including office staff. She has turned 100 years old, recently, and we were able to have a nice birthday party for her in the Activity Room at no extra charge. We would like to thank everyone who has cared for her and let them know how much we appreciate their concern for her comfort. Nancy M.

My mom could no longer live alone at 90, it wasn't safe. I toured Rio Las Palmas and was excited…read moreabout everything they offered. My mom is in assisted living, studio. I tried the food, delicious; The entertainment they have on a regular basis is upbeat and residents enjoy. Most days when I come to visit my mom, there is activity in the lobby, with residents sitting around and enjoying. Communication is outstanding. I am kept up to date on everything about my mom, they are very attentive. Jennifer, Karen and Gloria are amazing. They have made suggestions on care for my mom and were spot on. I can't say enough positive about the entire staff at Rio Las Palmas.

This place is a FRAUD! They push Sky home health on you even when you want another home health…read moreagency. Jennifer and Karen need to be looked at. They are probably receiving gifts from Marcus since he is part owner of Sky Home Health. Look up sky home health on the Medicare website they only have 2 and a half stars. If Rio las Palmas is a 5 star facility then why are they pushing a 2 and a half start agency on the residents? this place, Jennifer and Karen need to be looked into!

The Commons on Thornton is an amazing place. It has been a pleasure working with the team over the…read morepast month as my dad settles into his new place Andrew is wonderful! So helpful, friendly and outstanding in the customer service department. Denise, at the front desk always has a smile, Sarah and Jill are great. I can't say enough good things about THE COMMONS on THORNTON.

Mariana and Andrew at The Commons are absolutely amazing and worked very hard to make the…read moreaccomodations for mom happen quickly. I met with them several times and was impressed with their care for their residents in memory care and their staff is also as caring and kind as they are. Typically you find highly processed and bland food at homes like these but when mom sat down for her first lunch I was so surprised at the deliciousness of their food which is cooked onsite (I have a good source there who advised me of this). It was so good I wanted to eat lunch too. Additionally, they serve fresh, delicious snacks, not anything pre-packaged. Mom tends to want to sleep much and so we put her on a schedule to keep her busy as she is very high functioning, and when I showed up the following day there she was interacting and happy. The staff are constantly checking in on her and are always available when needed without delay. I'm so happy to have made the move to The Commons for mom as we FINALLY found the right place for her.

I have worked in collaboration with this facility for the last year and really appreciate how…read moreattentive they are to all their residents needs whether it be dietary, medical, or hygiene oriented. They are always on top of care needs as if it were their own family. Their care staff know every resident by name, and I have really enjoyed seeing their residents participate in the activities the facility offers on a daily basis. Their smiles say it all.

I've been on qyarantine for over a month no one can tell me when I'll be off During this time…read morethey have forgotten to give my medicine , shower and meals This is affecting my mental health and the physical therapy as I am unable to leave my room and the get additional mobility practice

This is one of those places you would take your mother, sister, grandmother or aunt. Word's out the…read morenew D.O.N. is out to get the job done! What a blessing for this place she's become!

From the owner: Specializing in: - Nursing Homes-Skilled Nursing Facility…read more- Nursing Homes-Intermediate Care Facility - Hospitals - Rehabilitation Services - Retirement Communities - Nursing & Convalescent Homes - Alzheimer's Care & Services - Assisted Living & Elder Care Services