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8 years ago
7 years ago
Terrible customer service. Currently on tour and work out at a different gym in a different city every night. Usually people are pretty accommodating with the day passes however the "employee?" I spoke with couldn't even be bothered to work deal for us. We were only there to work out for 25 minutes on the lunch break before going back on the bus to perform a show, he still wanted to charge $10 per person for a day pass. When I asked if there's anything better he can do he just said "those are our prices, you act like you've never been to the gym before". On the contrary, I have a entire Instagram devoted to the different gyms we work out in around the country every day. Wasnt in the mood to argue, So i Said "fine just charge us we don't have time to argue." He then said "You're lucky that I don't just have you turn around and leave the way youre acting." There's a difference between just doing your job and being totally unwilling to help out guests. The rate we paid for how long we were there ended up being MORE than a personal trainer hourly. The attitude was unreasonable and with so many other people INCLUDING A MANAGER on the floor, it's wild no one wanted to offer assistance. The person who checked us in (who was the only one out of uniform and without a nametag for the record), continued to come up to me during the workand asked me if I'm using the weights that I am working out with because I'm on my phone. "Of course I'm using them, I have a rest timer going. But we can switch off on the weights if you need to use them". He said "no, you just told me that you have to go in 40 minutes so I didn't understand why you were on your phone and not working out." it turns out he didn't he just wanted to be difficult. At the end of the 25 minute workout, we are putting on our coats and the manager, Travis, came up to us and asked if everything was all right clearly knowing that it wasn't. He basically told us the same thing the original employee did about day passes but explained it in a much calmer and more reasonable way. Again, not about the money it's about the bedside manner, and the inflexibility to problem solve WITH the client. My rec? Go to any other gym in this town. This one ain't it. read more
More info about Revamp Fitness
131 E Albany St
Herkimer, NY 13350
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(315) 219-5004
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