Contract #81709. For all potential customers please read this review in its entirety and witness in writing how this company responds to clients. They can't even locate me because they even got the names mixed up on their own contract, or they are trying to just ignore the issue altogether. Project location Marseilles IL. Company ReVamp Fence Bloomington IL. I would not recommend this contractor. We were promised our fence installation would take two days, but the project ended up taking five days. To make matters worse, the fence was initially installed about a foot over our property line, creating unnecessary issues with our neighbors and putting the installation in violation of local zoning requirements. The contractor eventually corrected the mistake, but only after significant delays. They also told us they fixed it "at no cost," as if their error was somehow our responsibility. Since the mistake was entirely theirs, we should never have been led to believe we could be financially responsible for correcting it. The contract was also ambiguous. We requested a fence around our property, but a roughly 30-foot section was never installed because our neighbor already had a fence there. After we explained our concerns--including the excessive delays and the property line mistake--a supervisor agreed to complete the missing section at no additional cost. However, after realizing the project had taken much longer than expected and would affect their profit, they changed their position and refused to complete the work unless we paid an additional $2,500. This was despite previously agreeing to finish it at no cost because of the delays and installation errors. Even more concerning, in their response to the Better Business Bureau, Revamp claimed that completing the remaining 30-foot section at no additional cost was only an internal discussion within the company and was never communicated to us. That explanation is inconsistent with what actually occurred. We knew about the offer because it was communicated to us. If it had truly been only an internal conversation, there would have been no way for us to know that the company had agreed to complete that section at no charge. Their own response contradicts the facts and raises serious questions about the accuracy of their statements. Even after five days, the job still wasn't completed properly. We had to call them back because there were multiple quality issues, including: * A post installed with the bracket upside down in the concrete, leaving it unsecured. * Multiple posts that were noticeably out of level. * Uneven fence lines. * Failure to remove all of the old fencing, despite charging us for that service. Overall, this company demonstrated poor workmanship, poor communication, and a lack of accountability. Rather than standing behind their work, they appeared more concerned with protecting their profit than resolving legitimate customer concerns. Based on our experience, I would strongly recommend looking for another contractor. read more