I have been using this depot for just over a year now. We collect our bottles for a few months and take them in, using the Express drop off. Up until our last drop off, we were fairly satisfied with the service. Typically, we return about 130 to 140 bottles on each trip. I do count the bottles, just to see how their numbers compare to mine. They usually are within 1 or 2 bottles of each other. However, this last time I counted 140 bottles dropped off - they credited me with only 102, a differences of 38 bottles. When I emailed a complaint about the discrepancy, I was brushed off with a trite response that they were confident their number was correct. No willingness to even entertain the idea they made a mistake. A word of warning - be prepared for the possibility of being ripped off. This is NOT AN HONEST BUSINESS they are running. Will be taking my business elsewhere going forward. read more