Carson came after we had a flood in our upstairs bathroom into our kids rooms. He came out the…read morefirst day and got fans in to dry out what flooded. Today 11/3/23 he came back to shampoo up the affected area. He was respectful of my request to use green products to clean with. Came in and cleaned it all up. Even got stains up that I didn't think would come up. Carson did a great job! I'd have Carson with pg long carpet cleaning back again to clean my carpets. You will be happy!

I'm sure their flooring is fine but they send technicians to do flooring (specifically the rude…read morehuman in truck 17) to install flooring on a second floor apartment bedroom directly above my bed at 6:45 in the morning even though I'm certain they know not to until 8:00am. I hope he never finds peace

First I want to call out Charlie, she was amazing to work with showing empathy and care throughout…read moremy project. Andrew, Justin, and John all worked around my schedule and took the time to explain everything. I always felt like they had my best interest at heart. Thank you team!

Needed a crawl space leak inspection. Arrived right away. Upfront and honest. Should be your first…read morecall.

Jonathan Dunn & this company are highly recommended IMHO. I'm a repeat customer & I have nothing…read morebut good things to say about this company. Thank you for being flexible in your schedule today, so my little man cub could get some shut eye. In addition, I recommended you all on Next Door.com as well for my neighborhood. I won't be going anywhere else but Dunn Right for my carpet cleaning & restoration needs. Thank you again for yet another great experience!

Thank you so much for doing a great job cleaning our carpet!!…read more Extra thanks for the following: 1. Coming to Esparto 2. Taking time to do the job right. 3. Calling when you were on your way All of these things give you extra points in my book. Plus the carpets look great! I will definitely call you again to do more of the house and maintenance cleaning of the other carpet especially the hallway of high traffic!!!

Absolutely the BEST professional carpet cleaning services in existence. Erik and his staff were all…read moreexcellent. 5+ stars! Highly recommend! Was able to call and get an appointment within the same week (even during the holidays) and was quoted an affordable rate. Once Erik arrived- he made sure to keep his feet clean with a floor mat and booties. He measured the area of the floors that needed cleaning and also used a black light to check for pet stains and markings. Worked diligently for 3 hours to clean, stretch, and restore our carpets to practically brand new condition. The key with Safe n Soft is their expertise in concocting a cleaning solution specifically for your carpet and cleaning needs!!NOT just drenching your carpets in a solution and sucking the life out of them!! Once he was done, he cleaned up after himself and left no mess behind! The carpets dried within an hour after finishing and they dried soft (not hard and crunchy). Was also kind enough to leave us with a goodie bag containing his own spot corrector solution and a sweet treat. If you are looking for personable and professional carpet cleaning services- Safe n Soft is it! HIGHLY recommend!! Will be using their services again! Thanks Erik and Safe n Soft team!

Safe n Soft has cleaned my carpets a handful of times. The last time, I was not happy with their…read moreservice and expressed that to the company after they tried to charge me more than I was quoted and it resulted in me being pretty frustrated. I bought my own carpet cleaning machine to do the work myself after that and it's kept my carpet nice. Somehow, I stayed on their marketing list though, and got a text about a $50 off special last week. I confirmed via text (see screenshots) what the price would be ($355 with the discount) and decided to book to save myself the chores. When the guy got to my house he said "That will be $540." Uh, no. This is the second time they've quoted a price and then changed it on me. After several minutes on the phone with his boss, the employee came in and said "their prices had gone up but he would do it for $405 but can't give me the discount." I had arranged for pet care for my two dogs for this service. I asked him to leave. Truly, do not waste your time with this scammy company. Update after owner response: You can see in the screen shot I did not ask for anything special at all. I did not ask for a special method. I asked for the exact same service I have gotten each time I have used them and they CONFIRMED the price plus the discount. Their "accommodation of my schedule" was simply agreeing on an appointment time? Their positive reviews are a result of quite literal harassment of their clientele until they leave a review.

I had Dave put up my kitchen backsplash and he did a great job. Appreciate that there wasn't any…read morething to clean up after he left, he was so thorough.

We hired Dave to re-do a brand new walk-in shower that had been utterly botched by the guy my…read morerealtor recommended. Dave took the other guy's work apart forensically, documenting all aspects that were not to code, safety violations or hidden flaws and rebuilt the entire shower, completing it with a beautiful tile and quartz installation. He did all of this for a competitive price in a very reasonable time, considering how many issues we encountered from the extraordinarily bad earlier work. We enthusiastically recommend Dave as honest, creative and talented.

Caleb and Oscar did a terrific job cleaning our carpets. They were thorough, careful with our…read morefurnishings, and efficient. Our carpets were dry by the time they completed the job thanks to their terrific fans. This company operates with integrity and offers good pricing. Highly recommend this company to have your carpets cleaned.

We had email confirmation and a telephone reminder about our appointment. Our tech,Kevin, was on…read moretime which was great. We walked through the house so he know what areas to clean. He was very knowledgeable about the procedure and did a very thorough job. He was very respectful and professional. I highly recommend this carpet cleaner.

Great service from Todd. He was here within an hour of getting a quote after my dog had an accident…read moreon my new couch. He quoted me a price for just one cushion but ended up doing my living room carpet so I didn't feel so bad about having to spend the money on one cushion. Everything smells and looks really good. Thanks for the awesome job and service Todd! Definitely will be recommending him in the future and using him again.

Absolute nightmare…read more Our carpet is very new- it's been used by 2 adults for 15 months. Needed carpet cleaning only because we got a puppy who had a few accidents. Based on his good reviews and IICRC certification, called TPK at 5pm to schedule a cleaning with Todd. He said he could come out the next day and take care of the pet stains. 18 minutes before the appointment I receive a phone call from someone who says he is Todd's son and he will be doing the carpet cleaning. He also says that he was taught how to clean carpets by his dad and he has his own truck and business- Good Guyz Carpet Cleaning. This felt like a bait and switch- I hired Todd, with "over 20 years of experience" and "IICRC certification" and good reviews online, I did not hire Good Guyz Carpet Cleaning. Against my better judgement, I let this guy come clean our carpet for Todd. Big mistake. He shows up to clean pet stains without a black light- an absolute necessity and very basic tool for any carpet cleaner. Pet stains glow brightly under a black light. Without a black light a carpet cleaner can not possibly find even a fraction of the pet stains that they're hired to clean. Long story short, this guy rushed through the job. He did not focus on all the pet stains. Some he barely cleaned, others he completely missed. The only reason he was able to find any of them at all is because I loaned him a cheap, relatively weak black light that we had in our house. To make the entire situation exponentially worse- he left the carpet soaking wet. As in ridiculously soaking wet. After cleaning, a professional is supposed to do enough dry passes to suck up as much moisture as possible from the carpet. If this guy did a single dry pass, it is impossible to tell. After 6 hours of having a heavy duty blower directly blowing across the carpet, it is still soaking wet. Based on what I was told by a another professional, IICRC certified carpet cleaner, this can a huge issue because when carpet is left this wet, mildew can start growing after a few days. Mildew would require all the carpet and the pad to be ripped out and replaced, negligently turning a $175 carpet cleaning into a multi-thousand dollar carpet and padding replacement. 5 hours after he finished work on our carpet (it had a blower directly drying this patch the entire time), I used our cheap, home consumer carpet cleaner to suck up the water and cleaning solution from our carpet. As a test, I went over only a small section (less than 6'x6' square) at the bottom of our stairs. The results were disturbing- our cheap consumer carpet cleaner easily sucked up over 1.5 cups of water from a very small patch of carpet. And the water was filthy. After multiple passes from our home carpet cleaner (when we've previously cleaned the carpet ourselves), the carpet is usually barely damp and the water is coming up relatively clean. You can see in the picture I posted how dirty the water is and how much of it came out of a very small patch of carpet. Called Todd to ask him to come fix the situation and his other son answers the phone. I explain to him the issue, how urgent the wet carpet issue is and that I want Todd to come out and take care of it. Instead, later in the evening I get a phone call from the brother who did the terrible job. I told him that his work was unacceptable and Todd needed to call me and take care of the issues. Later I get another call from the brother, instead of Todd. He is incredibly rude and unprofessional, immediately starts talking over me and will not even let me politely voice my concerns. I ended up having to hang up on him when he became hostile and abusive. In the end, Todd's left our carpets drenched, dirty and loaded with chemical residue and with pet stains smelling no better than they did prior to their work. I ended up having to pay $30 to put a stop payment on the check I wrote to the cleaner that Todd sent out and had to pay a different company to clean up Todd's mess. I can not recommend highly enough that you avoid Todd's Pro Kleen. He clearly has no qualms about advertising his experience and certifications, then switching out (at the literal last minute) to a far less experienced subcontractor with no such certifications and far less experience. And he has no issue with charging his full rates for the work of significantly inferior, far less experienced subcontractors.

Competent but failed to return year later to refix broken gate…read moreAttempted four times requesting paid repair as security issue concerning

Gary came out and quoted me for a fence replacement within a couple days of my request. He asked me…read morewhat specifically I needed and really listened to my concerns. He gave me an estimate within the day of consultation and was more than fair priced compared to big companies that are way overpriced! For two guys working on a fence, I was impressed by how much work they accomplished so quickly. I plan to use Gary's service again in the future and would highly recommend.