There are so many times in life when your insurance needs change and Chas is dedicated to following…read moreup with clients to make sure that they are receiving proper coverage. My husband and I had work done on our house, and Chas happened to call for our annual review. We realized the replacement value of our house was understated in our coverage at the time. We had that updated, and my family has perfect protection from the unexpected. When you stop/call in, ask for Rachel. She is hysterical. One of the best producers out there!

Sad to say I can add even more bad service! About a year ago I called Chas to simply ask a…read morequestion about a claim. We had a sump pump leak. We decided not to run it through our insurance because the damage was less that our deductible - literally just a few hundred dollars. As we are now shopping for new Home Owners Insurance we find out that Chas counted my phone call as a Claim against my Homeowners!! A $0 Claim!!! Which is actually counted as a claim and causing us difficulty in getting new insurance. BEWARE BEWARE BEWARE The guy does not know what he is doing - it ought to be illegal!

Terrible experience with Karstens. Used them for a year for multiple insurances for our company and…read moreKarstens made so many mistakes, cost us money, wasted our time. Pretended to take responsibility but never made things right. Avoid Bernie and his team in San Antonio.

This has been one of the most frustrating experiences. I was sold an auto policy and Karsten's…read morefinancial entered my information incorrectly on my policy. Now that a claim has been made, it is BEYOND a nightmare. I need this resolved ASAP. Communication is shotty and I need you to stand behind your customers. Companies have error and omission insurance for situations like this. This error is not the customer's fault, but YOUR company. Both the VIN and make & model were incorrect and had no connection to me whatsoever. I purchased insurance from you and trusted your company. Now I need to file a claim and I feel I've been frauded. (Bernie Lopez is the agent who sold the policy). I need this resolved ASAP. Customer- Aaron Walker

Agent Tamara was very detailed in the questions and concerns that I had about my insurance. She…read morewas very professional and thorough!!!! She was able to get a decent price for my 24 year old son!!!! I would definitely recommend!!!!!!!!

Ringmybellagent and have been nothing short of amazing. Whether I stop by the office and ring the…read morebell or call in with a question or update, the team has answered ever question thoroughly and in a timely matter.

Very competitive rates, customer service is lacking significantly, Good listening skills are key…read morewhen interacting with all clie I had an issue with my house insurance not being paid in full out of my escrow account as usual I had to fend for myself and find out why my agent was no help On TV insurance agents come to peoples homes pet their dogs play with their kids not so much in real life it's pretty much a system where they get your business and forget you at least at this agency

This is a fantastic place to do your insurance business with, they are always helpful and take…read morecare of you right away if you have a problem, ask for Tracy, she's awesome.

No pressure quotes with very thorough explanations of coverages and what everything means. Very…read morequick turnaround and easy execution of policies. Highly recommend!

Had a terrible experience with the receptionist Phyllis, she was so rude. I would not recommend…read morethis place

I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Exceptional service! Tim was with us through a new home purchase, reviewed our previous auto…read morecoverage and saved us big money! Not only is Tim knowledgeable about the insurance industry he will take the time to offer you the best solutions for your family. Make the switch to Farmers and Tim Wolstenholme agency and you will have a partner who has your well-being in mind.

Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.