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    Results Counseling

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    7 years ago

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    Fidelity K9

    Fidelity K9

    3.9(7 reviews)
    8.9 miMillard, West Omaha

    I moved to Omaha in June from Virginia and was in a tight spot. Our house wouldn't be ready for two…read moremonths, and a hotel room just isn't the best spot for two GSDs. I contacted Fidelity K9 for their six week train & board. Our youngest just turned a year old, and we were struggling with getting her to the same level of obedience as our older shepherd. Our older shepherd was having a lot of leash reactivity and high anxiety. Steve reached out to me directly to go over what we wanted out of the program and the problems we were having with them at home. He really went above and beyond for us. As stressful as a cross-country move is, it was so kind of Steve to give us recommendations for places to stay that would take our dogs after they finished training and was incredibly flexible when we needed to postpone drop off because of a hiccup in our move. I could immediately tell that he genuinely cares about his clients. We dropped our dogs off and enjoyed catching their progress videos every week. They were improving and learning so much! I was shocked how well they handled our older dog's leash reactivity. Our youngest is practically a new dog. Our 2 week follow-up got pushed back because of my work schedule. In that time, our dogs were in a single hotel room and were feeling the cramped environment and having some trouble adjusting. We talked to the trainer at our follow-up, and she gave us the best pep talk ever. Since our follow-up, we haven't had any further issues. She made it clear we had lifetime support and to call if we were getting overwhelmed or having trouble with them. Again, everyone here always gave me the impression that they didn't just care about our dogs, but they cared about their people clients, too. We're all moved into our house with 2 well-behaved, great dogs, and I'm so thankful to the trainers at Fidelity K9.

    **I admitted something was wrong with the dog after we first saw him and he growled at my wife at…read morehis 'graduation'. I never said that the dog had issues genetically. I don't have access to genetic testing and neither do you. I brought my 2 year old German Shepherd in for a private session after the dog growled at my wife when trying to get him inside. Steve said the dog would benefit from a 6 week board and train for $3500. Thinking this was my last option I dropped him off a week later. The busi doesn't give you any updates other than 720p footage of the dog walking with a trainer, or their attempts to play with your dog. After 5 weeks and 3 videos Steve the owner called me saying "were just scratching our heads and don't know what to do with your dog". He said he was moody, and probably just had anxiety. He recommended trying a medication so I called the vet and brought in pills the next day. After 6 weeks I went in and none of the trainers there looked confident in their work, and were still scratching their heads other than saying the dog "had bad genes". They had me sit in the training room and were holding the dog by two leashes, and figured the best way for our dog to see us was to hold the leash and have him approach us with tension on the leash as we sat. The dog growled at us and it was clear he was worse than before. The dog could not come home with us and now I'm out $3500, and a dog. I have no i what I paid for other than making the dog worse and confirming everyone's at the homes fears about the dog. I believe Steve has no idea what's happening at his business and they're not standing by their work. That dog would of done better had be never gone to that the 'board and forget' training program.

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    Results Counseling - c_and_mh - Updated May 2026

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