I just couldn't ask for more. Sweet & talented staff. There was a woman client being an entitled…read moreand rude brat and the staff handled it so beautifully. My gel pedicure turned out beautifully.

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.

If I could give Eden a hundred stars, I would in a heartbeat. They saved my nails and gave me an…read moreincredible gel tip manicure. I mean, look at the photo! Before Eden, I went to a different salon that gave me a botched, painful manicure, but I was able to schedule an appointment with Eden for the next morning. They removed the gel tips, were really gentle with my nails, and fitted the new ones with care. I was nervous because I'd never had gel tips before, but I love my nails now. It's been two weeks and they still look perfect. They're comfortable, pretty, and feel good on my fingers. If you're going to get your nails done, get them done here. (I'm bringing my mother-in-law next time!)

I never leave bad reviews, but the rudeness of the two owners of this place exceeded any normal …read more I'd made a reservation for 10 AM and drove 15 min, but no one was at the store. when I called to ask why the owner Linh said it hadn't gone through because I hadn't pushed the final button finalize it, and that other customers had had the same problem. when I said I was disappointed at the website, which did not have any cues that the been accepted andhad appeared to allow me to make the appointment, She got angry, told me I couldn't blame her if I couldn't use a computer, and hung up. since I was in the mall, I stopped in to see if they could do a walk-in and they literally physically pushed me to the door, accusing me of making her late for all her with my previous call ( my phone showed that it was a two minute call and well before she opened ). A simple "sorry that happened" would have totally saved this fiasco. Even for private business, customer service requires the skills to be gracious, and that was sadly lacking. I am an ally of the clear community and prefer to patronize small women or businesses, but this one for sure is crossed off my list.