This review is regarding the excellent care that I recently received at the Reston Kaiser After…read moreHours Care. It has been years thankfully since needing emergency after hours care. The day after Thanksgiving changed that when I had an accident and broke several bones in my ankle. Everyone encountered at Reston Kaiser After Care were so kind, helpful and supportive in providing what seemed the best possible care. The necessary subsequent surgery and on-going follow up care has been equally positive. Just a week ago I experienced terrible ear pain and ended up having a nasty ear infection? Don't ever remember having one in my life? Once again this started after hours. The care received was just a most positive experience.

Dermatology does not have ANY openings. Only option is to be put on a never ending waitlist. And,…read morethere are NO appts any kaiser location in northern VA unless maybe you want to drive over an hour! With two torn miniscus due to very poor PCP who refused to refer me for an MRI!! It took months because she didn't think I had torn them! 6 months later, the MRI shows definitely torn. Poor service unless I guess to u have a PCP who can help you!

Emphatically not recommended. Way over-priced. So glad our 8 team members did not follow our…read morerecommendation to use this service. Two vaccinations were administered barely any distance apart, into a nerve, the result being painful, restricted movement in the arm now still 6 weeks later. They responded with a 10% refund but declined any care or PT, even after the time and cost we incurred to see two doctors at their urging. Never again. Be smart and just go to a pharmacy.

They claimed my wife REQUIRED an OPTIONAL vaccine and it was not until I did my own background…read moreresearch on USCIS that I discovered this. When we called to confront them on this, we were told "Um... we just said that because we highly recommend it." My wife did not get the vaccine from them and got all of her paperwork approved thereafter. Insane - they should be shut down and reported.

Excellent service. I would highly recommend it for folks who needed something temporary until they…read morehave a permanent health insurance. The office staff are awesome. They treat everyone with respect. Thank you JeisyDiaz.. keep up the great work!

Horrible customer service, the gossip girls at the front desk act like they don't even want to work…read morethere and you can tell in the way they treat you, this place must be poorly regulated because I'm not even sure how those girls got a job there. The doctor herself had told me they were being rough with me. The only reason I'd even think about recommending this place to somebody for is the price, but as you can see that comes with the trade off of bad customer service, attitudes, and unprofessional people

Dude, this place's radiology department sucks after hours. I had to come here for a procedure to…read moremake sure the insides were okay on a late "add-on" from a doctor. Ended up waiting two hours to get in despite being told that the appointment time was 5:30. It's just another thing that makes me despise getting any sort of advanced medical care in the United States - the business decision to keep one technician on staff to perform the studies after 5:00 just eats up time. It's moments like these that make me want to bill hospitals and other places for MY wasted time - because Lord only knows that if I missed my appointment, I'd get charged a missed appointment fee! Oh, and since when did doctors start calling to review the study results with you? What ever happened to showing you the charts, explaining it, and making you feel comfortable with the information? Even if it's for an abrupt 2 minutes, I prefer to see body language rather than having some fat-ass technician who is more concerned with her dinner and Facebook session tell me that the doctor is going to call now and pointing a leg-looking digit at the phone hanging on the wall that 50,000 sick folks probably used before me. Yeah, I won't be back to this joint. Even if it's for an emergency. Bitches.

Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

This is such a tough review to write because while I did receive the care I needed in coming to…read morethis urgent care facility when my local facility that's within walking distance of my home was closed, the cleanliness standards are what were most concerning to me, sigh... SO, as mentioned above I needed an urgent care facility as I was feeling beyond miserable and my local tried and true facility wasn't open for some odd reason so I searched and found this establishment. Reviews were great so I said perfect, yet upon arrival I literally sat in my car second guessing even going in because I've been spoiled by the likes of Inova and Patient First where "curb appeal" is a thing (& matters). Yet I got over myself and went in because as I said I was sick! Upon entry I again said maybe I need to keep searching because you literally can see the dust on many of the items that are both on the floor and strewn upon the tables and walls .... and there's so much tattered signage on the wall you don't know what to look at or what's relevant .... But the service! The front desk woman was phenomenal! Her "bedside manner" was top notch as I listened to her ease the worries of folks on the phone and simultaneously take care of me and one other patient. She was truly the shining star of this establishment. And my wait time was non existent which was really nice! I completed paperwork, insurance was verified and the doctor saw me right away. The doctor was interesting because I felt as though she was more interested in my nail design and handbag than in truly paying attention to what I was sharing about my illness.... But she diagnosed me and sent my prescriptions right over to the pharmacy with no issues. So, as I said in the beginning, tough review to write because the service provided was pretty good, however, the packaging in which it all was wrapped was tattered and we all know presentation matters, so, this was a one and done experience for me and I'll be returning to Inova or Patient First where I feel cleanliness standards are met,

Bethany Cook LCSW is kind, insightful, patient, and forceful. I appreciate her compassionate…read morechallenges and informed comfort. As effective as any therapist I've worked with and I've had many over the decades.

We stopped after a 30% rate hike. We didn't notice any improvement that could be contributed to…read moretheir services. I'm sure for some, it might be helpful but to us it seemed to be all about money and the rate hike made that clear.

My review is for radiology only…read more I came in for an MRI of my left knee. I've been having pain in my knee for a few months and it took me nearly a month to lock in this appt. The appt was at 10pm, I arrived at 10:10pm and I was brought back around 10:50pm. I was given a gown and shorts and told to wait until someone called me. Once the tech came out he told me I could go ahead and get dressed but I needed to remove my jewelry. I have nose and ear piercings that are permanent and I stated to the tech I couldn't remove them. He told me that they must be removed and I stated that I knew that was not the case because I've had at minimum 3 MRIs in the last 18months on my shoulder, neck and back and have not removed the jewelry. When completing the prior MRIs we've covered the piercings with gauze and medical tape with no issues. I also expressed my confusion behind having to take off jewelry on my upper body when the MRI is on my knee. I asked him to at least look at my chart to see I wasn't lying about my prior MRIs and he refused stating that it was ultimately the techs comfort level (paraphrasing) that determined if it was going to happen but that he would be refusing the MRI for me. I left as I did not see the point in arguing with him over it. So after a 47min commute, and a 40min wait I was refused the MRI. I immediately called Kaiser but had left the building by the time I got to speak to a rep. They stated had I still been in the building they would've told me to speak to a supervisor in an attempt to be seen but because it wasn't a guarantee it wasn't worth it to me after the wait. So now I'm out the time it took to drive there, the time I waited and $50 that Kaiser charges for the copay. I can't speak to anyone in member services until Monday so I'm not even sure when I'll be able to reschedule the mri that took me nearly a month to schedule in the first place. More disappointed because I made the mistake of thinking Tyson's would be a good location to go to. I'll stick to Capitol Hill moving forward as I've never had any issues getting an MRI there.

I've Been Coming Here To This Location Of KP As I've Been With This Health Insurance & I Must Say…read moreI'm Glad This Location Is 24/7 Pharmacy & Urgent Care. It's Been Convenient To Have Access To Healthcare No Matter The Time. The Place Has Security At Entrance Which Is Great For Safety Especially For A 24/7 Open Location. The Process From Urgent Care Was Seamless From Easy Check In To Being Triaged By The Nurse To The Transport To The Room To Await For The Provider To Assess & Get Medical Treatment. From The Security To The Easy Kiosk Check In To The Medical Staff It's Always Been Positive Experiences With Questions Answered!

From check in to the procedure, the service here was remarkable! I am used to being treated as…read more"just another patient" at pretty much every healthcare facility, but the staff here make sure you are comfortable and have nice attitudes. I was initially nervous and afraid of getting a mammogram at first, but they were reassuring and made me less nervous. The wait also wasn't bad at all. There is a good amount of parking spots up front. Located on Elden St right next to FFX parkway.

It's hard to review a health care facility but my experiences are always great when I come to the…read morebreast imaging center on Elden street. I've been going to this practice since 2016. While, mammograms are a very nerve -wrecking and uncomfortable experience, I know I'm in good hands when I come here. I never wait more than 15 minutes to be seen and the waiting room is very comfortable, relaxing, and welcoming. The two ladies at the front are always very professional. Before your mammogram. They have someone who comes out to welcome you and take you to the back with instructions on how to disrobe. I was welcomed by a friendly African American woman ! Then, in the waiting room, there are goodies including mints and lip gloss . I always take several of them for keepsakes lol Goldie was my tech and she made me very comfortable. Today, I think she knew how scared and panicked I was. But, we got them photos done. Melissa did my ultrasound again this visit and she is very nice and listened to my concerns. I'll be back in 6 months for another mammogram and I'm confident my experience will be great.

I went there on a weekend evening, and they still took time to see me. I had a complaint that…read morebothered me for the last 24 hours, but it was not at the Emergency Room level of risk. Dr. Alykhan and his assistant were thorough and professional. He took time for a full exam. I am pretty experienced with seeing doctors and I would rate this as excellent care quality. I recommend him.

Arrived at 10:02 happy to be one of the first ones there (2 people ahead of me plus one being seen…read moreby doctor already) only to be dismissed by front desk saying she'll be with me shortly and to take a seat. By 10:45am after sitting and witnessing the clear incompetence by the front desk lady whoseemed overwhelmed by simple tasks like making a photo copy I decided to leave and not waste any more of my time time. Considering it is an urgent clinic and not even being checked in for 45 mins on a non busy morning i felt like I needed to share this experience. Thankfully my condition wasn't too serious. Surely the doctor is wonderful from what I read but he needs a front desk coverage that mirrors his professionalism and skills.