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Restaurant Tufternalp

5.0 (1 review)

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4 months ago

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Hotel National

Hotel National

3.3(6 reviews)
0.4 km
•$

Originally we had booked a couple of rooms for a night at this place back in 9/11/2021. A couple of…read moreweeks prior to that date, COVID was surging in Switzerland and we, being in a risk group, were advised not to travel to Switzerland. Hence we cancelled all transportation and hotels, including this place. We called the hotel to cancel and asked for our options. They offered us a credit, which we now wanted to take advantage of. It turns out that they could not find any record of the promised credit and are not willing to honor the credit. Is this the Swiss way of doing business? Fortunately not! All other businesses gladly made arrangements and, considering the difficult circumstances, honored their offers. But not this place. Watch out for dishonest business practices at this place. Given an opportunity they will not treat you fairly and in Swiss way. This place is a huge disappointment. NB: I am Swiss, and I am very disappointed how this places gets away with their dubious practices and, hence damages the Swiss image.

The Hotel National in Zermatt may be the quintessential Zermatt lodge. It is comfortably furnished…read morewith rustic wood decor and furniture. It feels very much like an old European ski lodge and has amazing views of the Matterhorn from the room balconies. When we first arrived at the hotel with our group, everyone was out on their balconies in awe of the view. It was absolutely specular! Zermatt is a very walkable town and the only vehicles they allow in town are small, electric shuttles. The Hotel National is a short, maybe 10 minute walk, from the Main Street and all the shops. It is well worth your time to walk around town. Make sure and check out the historic district and the old buildings they've preserved. There is no air conditioning at The Hotel National, so it may be warm during the summer. We stayed here for two nights and June and it didn't get warm at night but cooled off later evening. The Hotel National is right by the train tracks, so it can be a little noisy in the morning when the trains are the most active. There are also noisy birds around 4:30am, which woke us up. If you sleep with your window open you're going to have an early morning wake-up call.

Le Mazot

Le Mazot

3.7(3 reviews)
0.2 km
•$$$

Had a pleasant late-dinner here with a friend. They were very attentive, and accommodating of my…read morefood allergies. They even offered gluten-free bread, which was surprising. The sauces that came with the entrees were very good, and had me looking up recipes for trying to recreate them later on my own. The atmosphere was cozy, and it really felt like a pleasant European experience. The chef really looked like he knew what he was doing, taking pride in his craft. The cook on both steaks were exactly what they were supposed to be.

STAY AWAY! The meal…read morehad the promise of a quaint husband-wife run, atmospheric Swiss grill. DON'T BE FOOLED. After placing our order, we quickly noticed our neighbor was eating the beef tartare, and politely asked the wife if she could please add it to our order. She gruffly said no. Perhaps she was worried about what her husband working in the kitchen would think about "changing" our order. This was a mere bump in the road compared to the grand finale. For desert my son ordered profiteroles and we made it very clear that he is unable to eat chocolate. After we sent the chocolate covered desert back with a request for it to come back on the side for one of our diners who likes chocolate, the chef/owner/husband came out in a RAGE. We have never been accosted like this in a restaurant. He told us he'd be happy if we never returned to his restaurant and we were afraid that he might hit us. All we asked for was chocolate on the side. He obviously felt comfortable taking his problems out on his guests. I ate here 20 years ago with my fiancée and we had a terrific meal. It is sad that things are not working out. Unless you're in the mood for being abused, please don't go here. P.S. the french fries are frozen.

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Le Mazot
Le Mazot
Le Mazot - Today's special appetizer, Tomato Mozzarella Cheese Salad

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Today's special appetizer, Tomato Mozzarella Cheese Salad

Restaurant Tufternalp - hotelstravel - Updated May 2026

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