Shane helped me out and was very nice. He is super responsive on the phone and helped make the…read morewhole process painless. He also has a cute dog.

I just called them, and got Chad, and he was very nice. So maybe they have improved since the last…read morereview. He had 8x40, 14x22, and said if I called Friday, he might have a 5x5 available by then. Prices seemed reasonable to better than average.

Not very good customer service. Be careful with automatic payments. If you have to move out of town…read moreand cant call before the next month is charged they wont work with you or give a refund.

Jeff provided Extremely quick and efficient sign up and answered all my questions quickly. Very…read morepleased.

We recently purchased a single trip 5 door, 40' L X 8' W X 9.5' H (high cube) container from Fort…read moreCollins Mobile Storage and had an excellent experience from start to finish. Their pricing was very competitive, communication was prompt and professional, and the delivery process was smooth and efficient. Unfortunately, due to unexpected HOA issues in our neighborhood, we contacted them to see if they would consider buying the container back ~3 weeks after delivery. Not only did they respond quickly, but they also offered us a very fair buy-back price -- honestly better than what we likely would have received trying to sell it privately ourselves. They were very sympathetic and compassionate to our situation. The pickup process was just as professional and efficient as the delivery. It's clear this is a family-owned business that truly values honesty, fairness, and excels in customer service. Everyone we dealt with was friendly, helpful, and easy to work with throughout the entire process.

Words can't elaborate what huge pressures were taken from us during our move because of their…read morekindness, professionalism and flexibility with our unique needs and concerns. Fort Collins Mobile Storage came to our rescue for numerous issues we were having and was able to adjust their business approach to every single adaptation we needed. We extended their normal time frames also with our situation and still they honored our contract and adjusted for our pickup and deliveries. Not a single drop of water or pest infiltration over our 2 year period working with them. It was a tremendous experience and we'd use them again instantly!

I highly recommend Purely Storage in Loveland!…read more Back in May, I realized I needed a storage unit while I was in the process of purchasing a home. I called around and researched storage facilities throughout both Fort Collins and Loveland, and Purely Storage stood out immediately--not only because they had the best pricing I found, but because the front desk staff were incredibly kind, accommodating, and helpful. I wanted both good pricing AND great customer service, so I chose Purely Storage. I have absolutely not been disappointed. I cannot say enough good things about the people who work here. They are genuinely attentive, kind, and willing to help. We actually had an incident in August that really showed me what kind of people they are. My daughter and I went to our storage unit and didn't realize there was a wasp nest attached to the unit. When we opened the door, a bunch of very aggressive wasps came after us, and we were both stung. We immediately jumped back into the car and drove toward the front office. Kyle was outside working on another project. I rolled down my window and asked, "Could you help us?" He immediately dropped what he was doing and came over to help. He dealt with the wasp nest and killed the wasps,even though they were being aggressive toward him, too! We couldn't safely get into our unit, and he took care of the problem for us right away. He was also genuinely apologetic that we had encountered the wasps, which I really appreciated. I've also had a small billing glitch, and the front desk immediately took care of it and even gave me a discount to make up for the difference. That kind of customer service means a lot to me. The facility itself is also impeccable. I really appreciate having a clean, well-maintained storage facility, but what makes Purely Storage stand out is that the people who work there actually CARE about their customers. And as far as pricing goes, Purely Storage was the best-priced option I found when I was comparing facilities in Fort Collins and Loveland. The one downside? Because they are so good, they don't seem to have units available very often! But if you're looking for storage, I would absolutely check with them to see if they have an available unit. The staff are wonderful, they're willing to work with you, the facility is clean and well maintained, and you can tell they genuinely care about the people who rent from them. Five stars from me. I couldn't be happier with my experience at Purely Storage!

The staff is personable and friendly and the site is both clean and secure. Prices are reasonable…read morewith great move in specials.

Huge, great set up and very clean…read more Office is always friendly and helpful Highly recommend

Danny single-handedly saved my family from my house that was on fire. He really goes above and…read morebeyond for his customers and we appreciate you Danny. We rented a 10x15 and while we were packing it he also taught our son how to read. Thank you Danny!!!

Rented storage on a few occasions from here. They are a very well kept facilities. Code access to…read moreenter and leave which is wonderful security. The workers, especially Carla, has been super helpful and accommodating when I have had to research out which is very seldom. Top notch place

great service! very nice people. Very helpful when we got locked out of storage unit.read more

Great customer service, very accommodating. We rented a smaller unit and when we arrived we…read morerealized the space was too small. Immediately the manager moved us into a bigger unit and honored the online discount rate. Great location. Clean facility. Friendly management.

Needed a short-term storage space for a Colorado State student having to move out of campus housing…read moreearly and unexpected (thanks, COVID-19.) Arranged to rent a unit initially through the website and found all of the information I needed. Almost immediately after, received a phone call from Thea who was extremely accommodating and helpful. She couldn't have made it any easier (other than packing and moving my daughter's stuff for me!) All paperwork and payments were handled electronically, which is critical during Larimer County's stay-at-home orders. When we found the original unit too small, Thea quickly found a larger unit and we never lost momentum. She is awesome!! The interior units are spotless and well maintained. They have a variety of unit sizes, both interior and exterior. Their rates also very competitive compared to alternatives around town.

Very clean. Great staff. Everyone I talked to was very helpful. Highly recommend!! The bald guy…read moregave us a tour and his personality alone is the icing on the cake. There are a lot of storage places around, but not all have employees that actually care about their business like lock away does.

This used to be a better place to store stuff, but something happened about 6 months ago. They…read morerescinded the late (after 10 pm) entry, which we absolutely needed. They kept needing to enter the unit to "install facilities". The keypad at the entry had numerous failures. With the impending opening of Bucky's ( a Texas sized convenience store) making this reverse-diamond freeway intersection a potential nightmare (except after 10 pm, lol), I'm going to seek a different storage place, one with more freedom and less reliance on electronics and apps.