I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night.
As everyone knows the brand Wyndham is typically on target however this location is not.
For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room.
I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support!
My duvet cover showed a huge rip that had been sewn back together,
Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there.
As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming.
Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly.
Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same.
Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing.
Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot.
OK now for what I did enjoy.
Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ).
Great location for walking to and from on a ski trip.