The staff that showed up was very very nice and helpful. The room was great. However the cook…read moredidn't show up. There was no breakfast buffet. Was very much looking forward for this. Really disappointed.

Pablo and the rest of the staff went above and beyond with their hospitality! There was so kind,…read morefriendly and very helpful! We stayed at this hotel for a wedding we were in and were very impressed with the facilities, staff and room. Thanks again for everything! Pablo definitely deserves a raise! Best, R.Y. from Beverly Hills, California

it is a 1880's house, keep that in mind, you are in close proximity with other guests…read more very pretty, would stay again.

Absolutely loved it!! We had such a great experience at Crystal River Inn! The property is quaint,…read morecharming, and full of character.

Augustus was a very helpful person at the front desk, but even he could not save such a bad hotel…read more First, the phone number doesn't work, so if you need to call the front desk, good luck. I had to call Hilton so they could connect me with this hotel because apparently Hilton has a mystical magical phone number that works. The parking situation sucks here too. Don't get here late because you won't find parking, and when you do, if one car parks too close to the line or over the line, this pushes all the cars into other parking stalls in an already small parking lot. The best is when you walk up and someone is smoking a blunt in the parking lot by the dumpsters as you walk your 11-year-old through to get to the lobby. The elevators are also frightening here too. They shudder and shake as you ride them, and you pray that you will survive the trip up to your room. Of course, the hotel staff doesn't tell you when they shut down the elevators either, so you may be stuck on your floor if you can't use the stairs to get down to the first floor. As for the rooms, there are marks all over the walls. The beds are uncomfortable, and the rooms smell. Our room looked like a crime scene all over the walls. I would understand this hotel being in this condition if I paid Motel 6 prices, but I paid the price of a typical Hampton Hotel, and what we got was a roach motel. I am so sad that I wasted my money on this place. I stayed here years ago and it was a beautiful hotel. Now this place looks like it is on the same level as a rundown Comfort Inn in Chipley, Florida, which was just as disgusting. Won't be coming here ever again.

Nope! This place needs an upgrade. I've stayed at this location twice, much better in 2017, but…read morenot so much in 2024. Breakfast is HORRIBLE!

A trip to San Antonio, a stay in San Marcos, an Embassy suite... honestly; I expected more. First…read moreimpression was nice and put together. Opened the couch bed to an unopened pack of airhead extreme strips (yum, didn't eat though) As well as what looked to be a lid to takeout with sauce on the cap. Not very pleasant... Showing they most likely didn't look in the pull out or just missed it entirely. Couch bed didn't look very clean nor comfy but got the job done at least. Bathroom was pretty nice, no waking up the family with a shower, extremely quiet water and soft water pressure. Our room had two queen beds. Clean sheets, spacious. Kitchen comes with mini fridge, mini sink, microwave, coffee machine, and under cabinet. The hotel in general was inviting with warm lighting, a bar, breakfast, food service, enough seating to fit my whole family tree down to my ancestors from the 13th century. Service was okay, front ladies are great! Only thing was when you dial the front desk, you start with a automated voice. I requested a cot for my brother, to which it said ok and that it will be brought to my door, 30 minutes.. nothing. So we recalled and ask to be transferred to a human at the desk to which they informed us they do not carry cots. All good. Not so heated pool btw. We appreciate they work they do though. Thank you Embassy!

I am staying at this property as I write this review. There is no Wi-Fi or Internet. The front…read moredesk claims it is a Hilton.com issue. I called Hilton who called the property and was told it was all fixed. Not true. While the property is very nice, do not stay here if you have work to do while you are here.

A very good hotel, but no free breakfast. I was looking for new places to go kayaking, so I needed…read morea place to sleep. This hotel has a very good location, just one block off the highway. I like Candlewood suites because they come with a full kitchen. We don't cook in the room, but I like the full-size refrigerator, and there's plenty of room for all your takeout food. Good beds, quiet and cold air conditioner, and a good clean bathroom. A couple of very small gripes. The pillows were way too soft for me. I like a little firmer. The coffee in the lobby is much, much better than the coffee in the rooms. I made a trip to the lobby every morning! The staff was very friendly and helpful. I would stay here again.

Clean, comfy rooms with a handy kitchenette complete with a small cook top, full size refrigerator,…read moredishes and silverware. The front desk team was super friendly and helpful. Loved the location with tons of restaurants and shops just minutes away! If I ever come back to San Marcos, this would be my place to stay. Very positive experience.

We were glad this was only a one-night stay. Unfortunately, our room wasn't very clean, which was…read moredisappointing since I'm usually impressed with Marriott Courtyards as an awards member. On the first floor, we dealt with a bathroom leak and a remote that barely worked. I did share feedback with the front desk, but since we were just passing through, exhausted, and using points, I didn't push further, otherwise I might have asked for a partial refund. There's no free breakfast or full-service dining here. The best part is simply the convenient location right off the highway and across from the outlet mall.

Excellent stay at the Courtyard by Marriott San Marcos! We arrived very late due to heavy traffic,…read moreand Charles at the front desk was incredibly friendly and welcoming, making check-in quick and easy even at that hour. The next morning, Joe at the Bistro prepared a delicious breakfast and provided such warm, friendly service--it really started our day off right. Everything about our stay was positive, and we truly appreciated the outstanding staff. We would definitely stay here again!"

For this area, this hotel is probably four stars. But from my hotel experiences, it's three…read more This is a well renovated hotel, but staff are not keeping it up well. Despite being there during a slow week, employees seem lazy and unwilling to get ahead on cleaning and service. Our fan and light fixtures seemed to never have been dusted, we were only given 1 drinking glass and spoon, as well as 3 towels - while 5 guests were staying in the room. When room service came by on day 3, I asked for replacement towels. I gave her our 5, and I had to ask twice to get 5 towels back. 4 of the 5 she gave me were tiny, scrawny pool towels. We took those to the front desk and asked to be sent 4 bath towels. Front desk explained they were short on towels- which seems like a management issue- again, why I think the lack of effort is a staff issue, the apathy/low expectations roll downhill. Room service only delivered 3 more towels to our room (totaling 4, not 5); but we managed, as it was our last night. Hallways are dirty, floors and doors. I never saw or heard anyone cleaning them. Which seems like a good idea when business is slower. First floor bathrooms were cleaned during breakfast time, which is VERY inconvenient. Dining area was not dusted or mopped. Room keys had to be remade 4 times bc they stopped working. Door hydraulics were leaking and inoperable. The beds seem to be queen sized but only have full sized sheets and blankets on them. The pool was dirty upon our arrival. After asking multiple times; it was cleaned. Overall, I would still recommend staying here compared to other hotels options in the area; but staff could definitely do better at making this location a true 4 star hotel.

Rooms were somewhat clean but didn't like other things that were wrong and the place needs…read moreremodeling , and what ever you do don't give them your debit card or credit card, my sister in law and sister got charged 3 or 4 times and when they asked for the money back the hotel keep giving them excuses as to why they could get there money back and my toilet was loose and moving and the shower had mold at the bottom of shower

This property was not quite as well maintained as other Holiday Inn Express locations we have…read morerecently stayed at. The outside looks haggard due to over grown weeds and there is a fair amount of litter on the property. There are small strips of grass to walk your dogs, which is good. I waited for about 5 or more minutes for someone to come to the front desk. When he arrived, he was friendly, explained everything and gave us our keys. We got to the room and the keys would not work. Went down to address, came back, opened the door and someone was already staying in that room! Talk about embarrassing. Luckily, he was light-hearted about it. (This is why it is a GREAT idea to throw the extra lock out while in your room. That said, I do not know how to combat this gross mistake if you are not in the room, but your stuff and dog is in the room.) Finally, we got the right keys. Got in, the room is spacious and pretty clean. The bed was comfortable. We went down to check out the pool and hot tub. The water in the hot tub was quite hot, but the water was visibly dirty. The small outdoor pool looked okay, but people were splashing about, so we didn't get a close look at the water. In our opinion, the property manager really needs to place some focus on the overall maintenance needs of this hotel. Otherwise, we might stay here again.

Seems like a newer hotel. Comfy beds, quiet on the 4th floor. Clean but there was some tile damage…read morein the bathroom. The Saturday breakfast (11/16/25) was very good! They made the potatoes with (and without) the veggies and sausage mixed in so there were options. Sunday was pretty standard. I miss the in-room coffee maker. There was still signage for it by the fridge but no coffee maker in our room. I did have some minor reaction to the strong smell of the bedding. It was either the detergent or maybe fabric softener but it was overwhelming!