We stayed here again during a recent roadtrip. This Marriott was exactly what I wanted in Marriott…read morehotel. The only thing that could've made our stay better was if they were able to upgrade my wife and I to a better room. Unfortunately, we showed up during the week of Candian Thanksgiving when they were busy. Despite the lack of upgrades, the front desk was nice to me. They still gave us a nice room with a king bed as we reserved. My wife and I had no complaints about the room. They also greeted me every time I passed by. This hotel has a M Club Lounge for Marriott Platinum and above memebers. Breakfast and evening appetizers are served daily. Harold, the manager, does a wonderful job running the club. The foods served in the M Club is very good, not "Bonvoyed" down. During the evenings, we noticed that they served quite a few Asian dishes. Harold took the time to speak to me and other guests. The gym is one of the best gyms in in America. It has both cardio and anaerobic equipment. The equipment is well maintained. It was almost like my home gym while traveling. This is a nice hotel for my wife and I. We like it and plan on coming back.

A beautiful hotel from the outside to when you walk in. Greeted and checked in with smooth. The…read moreroom was nice, clean and comfortable. This hotel is in a good location with plenty of restaurants around.

When we booked this hotel we were keeping our fingers crossed based on the mixed reviews, but we…read moredidn't have any problems at all. Our king suite on the 9th floor is quite nice. It's spacious and clean, 2 TVs and plenty of sofa seatings. We had a comfortable 6 nights stay while visiting from NY. We really love that hotel guests can use the Unionville Athletic Club on premise. The gym is big with a lot of machines & workout equipments. Plenty of parkings on site (with fee) and very convenient location for us considered our visit mostly for Asian food/eats. We will absolutely stay here again on our next 'food trip'!

Big fan of Hilton!…read more We ended up picking Hilton as the venue for our wedding, and they certainly delivered. We checked out a few other venues, but non-hotels didn't provide the convenience that we wanted and some of the other hotels didn't look quite as good. Location wise, it was perfect. It sits right beside the 407, which was amazing for our out-of-town guests. It's also on Hwy 7 and Warden, which is good for local guests. The wedding probably couldn't have gone much better than it did, outside of the things that our Wedding Planner dealt with. Staff were extremely nice. One of our wedding party guests had a very restrictive diet at the time, so she couldn't have anything on the menu, but one of the staff managed to get her something. They brought out food in a very timely manner and everything we ate, and tasted the year prior, was great! We had a minor mishap where we couldn't find the rest of our wedding cake, but they found it late at night. There are also plenty of placed to take photos - the stairs in the lobby, the outdoor garden, and the rooms themselves. I know some parties like to use the area across the street too since it's mostly an open field, as long as there's no Canadian Geese. The room we had was also very nice, and they were able to set accommodations for us to stay an extra night too. All our guests that wanted to stay were able to also book rooms there at a small discount. Rooms were well kept and comfy. Parking was included with our group. Overall, a great place to go for both a room to stay, and an event for your loved ones.

Great location right off of the 407, so not a lot of traffic. Little bit of an older hotel, but…read morevery clean. Odd entryway to get into the hotel thru a mini plaza parking lot. The people at the front desk have all been very nice. Would definitely stay here again

I recently had a business trip to Markham and decided to stay at the Hampton Inn. The staff is…read morequite friendly and the included breakfast was limited, but decent. They do have complimentary coffee, hot water, and tea bags near the front desk; this was a welcomed addition as a snow storm hit during my stay. The small fridge and microwave does come in handy if you are staying a few days. The room was pretty clean and spacious, but the curtains don't close all the way; I normally wouldn't care, but my room was on the second floor and people outside can easily look right into your room. Another annoyance is that it can be difficult to find parking in the evening as the lot isn't that large and spaces in the front are partially taken up by the hotel next door. I like the look of the large glass walls of the shower, but there is a huge design flaw as the swinging door collects splashes and the water starts to leak out onto the bathroom floor. They do provide a towel on the door, so I guess they are aware of this issue. Overall, I did enjoy my stay. The drawbacks weren't serious, and the friendliness of the staff were top notch. I wouldn't mind staying here again in the future.

I had a really last minute event pop up in the area and checked to see the hotels in the area. I…read moreended up booking Towneplace out of convenience. When I pulled up the the building, I thought they rebranded it as I sworn I've stayed here under a different Marriot brand. I pulled into the back parking lot which you have to register and pay for if you're a guest. There is a parking station out back but don't use that as it's way cheaper staying as a hotel guest. At front desk, they had a pretty decent sized lineup but they got through it pretty quickly. They asked if I checked in and I let them know when they were under a different name. They told me they actually have 2 hotels here which is confusing but confirmed that I had stayed here before. Front desk staff were really nice to me. They let me know that breakfast is included. I headed to my room and got settled. The room I had was pretty bright from all the natural light. The room has a tv, desk and a fridge. The washroom looked decent but later found out that the shower/drain was a bit finicky. The bed was decent. I tried the breakfast. It's super basic and it's OK at best but I do like that they have a few fruit options as well as yogurt. There's hot items and all things you'd find at a continental breakfast. Coffee is passable. I never checked out the amenities so can't really comment on them,

Had a stay here to cut down my drive in town. When you enter, you sort of drive into the plaza…read morewith the restaurant and hotel is behind. I had the option to check in mobile but the weird thing is that you still have to arrange the parking because guest get a reduced $8 overnight charge vs the $10 and I had a promo card waiting for me. I guess you could mobile check in and avoid the $2 saving. My request online was top floor and I got the 14th floor, the same floor as the breakfast area. The room was quite spacious for a king with sofa, but you can hear the vehicle traffic all night. The black out curtains sort of did the job, the air conditioning is loud. And you can hear the refrigerator. If you're a sensitive sleeper this may not be for you. Also throughout the night can hear someone above- but I thought I was top floor??? Level of cleanliness was moderate, you can see some visible dirty sports. For the price points at $300 and change after tax, it was a bit steep. Location was right at the 400 hwy so easy to get point to point

Our project was looking for a hotel for our group in Markham that would give us options with…read morerestaurants. The Hilton Harden Inn was perfect for us! The hotel appears recently redone and the front desk staff are kind. The rooms are comfortable with enough plugs, allowing me to use my Roku to keep up on my Netflix shows. Breakfast was not free but the omelet was great! We'll be back en masse next week! Thanks to the team for a great stay.

Totally the best! We have been diamond members for 6 years and have traveled extensively in the US…read moreand Canada stopping exclusively at Hilton products. Having made many cross country trips in both countries, this is definitely an upper tier experience. The restaurant was good food and the service went beyond in every aspect. The people were overly friendly and sincere in their wish to have customers be comfortable and happy! It was great!

This was such a relaxing hotel with every amenity you could ask for. Huge rooms with kitchens,…read moreunder the bed storage, plenty of closet space and hangers, nice heated pool, gym, putting green(although nobody but the dogs were using it) and a fantastic changing breakfast. Seriously the best breakfast I have had at a Hilton property. The employees are all very kind and Bahar even let us practice languages with her. We stayed for 2 weeks and stayed on the 6th floor, which is the highest. And had no problems hearing other guests. Absolutely no problems, except for the mildew smell coming from the ac and the room getting a bit warm at night. It probably needed the filter changed. We would stay here again and again.

Every year we visit Canada once because of the exceptional food and because I like to visit the…read moreBuddhist temple. We usually stay about 3 to 5 days and it's only 8 hours drive from Chicago so it's fairly an easy drive. But ever since we discovered Homewood Suites by Hilton in Markham, we've only been to this hotel ever since. Year after year after year we get the 2 room suite for our family of 4. My husband and I share a room with our own TV and bathroom. My youngest gets the sofabed with his own TV and my oldest gets the other room with his own TV and share the bathroom with my youngest. We get the best sleep ever when we're on vacation for the last 3 years. They also have free breakfast in the morning and we like to bring it back to our room and just enjoy it before we go on with our days. They have a workout room and also a pool that are nice and clean. The workout room is open 24/7 and the pool is from 10am to 10pm. We usually bring our own water gun and toys and my youngest have a great time. It's not the cleanest so that's the reason why I've taken away 1 star. They just need to make sure the sofabeds are clean bc that is usually where we find the most unclean area. But keep up the good work. We will be back next year! Thanks!

Pro: -Quiet…read more -Comfortable beds -Clean -Ample free parking -Close to lots of good restaurants -Fairly large room -Plenty of outlets, including USB Cons: -Nothing major

=== 1. VERDICT/VALUE If you want a decent place to stay in a…read morelight industrial neighbourhood, this could one one of your choices. If you want to stay in the same building and get a free breakfast, choose the Towneplace Suites. Tips: - If you stay 5 nights or more, parking can be credited. - If you are Marriott Bonvoy Gold or higher, the gift can be $10 credit each night in the market - but keep in mind they charge tax in the market when considering pricing :) === 2. ROOMS Having stayed in double Queen and single King rooms: the rooms are updated and comfortable. The beds are decent, the linens in reasonable shape. LED lighting is available from the entrance with the mirrored sliding closet doors to the room and underlit desk area, and around the room which includes a couch, small. fridge and more. The HVAC is centrally controlled, though I found there is a switch on the unit that lets the unit produce only heat or only cold. The windows do not open in any way and the curtains are handy to stop the outdoor heat/cold as well as some of the low-level traffic noise. The bathrooms are fine; the shampoo, conditioner, and body wash are available in pumps in the shower, but like may other hotels, there are not nearly enough places to hang a hand towel or bath towel. There is a decent-sized LCD TV though there is no digital TV guide available so get ready to keep flipping :) === 3. COMMON AREAS The lobby is modernized with the ability to print out boarding passes. The restaurant area is nice with a small business centre. The pricing is love-it-or-hate-it like all other Courtyards; might I suggest any one of the nearby eateries? The market beside the front desk has a selection of items but they charge tax and/or it's not complementary unlike some other Marriott properties. There are conference ballrooms downstairs along with a small gym that has free weights and some cardio machines. === 4. SERVICE Service is prompt and professional at the front desk. I had an issue with my latest room where in the desk light tube could not be turned on reliably and the HVAC seemed not to cool. They responded right away, but ultimately couldn't fix the light. But at least they tried, twice. === 5. ENVIRONMENT Overall, it looks like the place was modernized in the last 5-10 years. There is a Chinese chain restaurant and a spa on one end of the building. Parking is a little interesting: it's outside along the edge of the property or it's in old, strangely structured parking garage where it's $6 per night (unless you stay 5 nights in a row).

Monte Carlo is a good value hotel for the price point, which for us was $94 USD per night all in…read more The room we had was functional and they have a great location for our food touring in the Markham and surrounding areas. The rate came with a free basic and ok self-serve breakfast also. The hotel was totally booked during our 3 night stay and most of the patrons were ethnically diverse as is the Markham area in general. Parking is plentiful and free. But the hotel is not perfect. Because we drove here, I was able to bring my own down pillow for a change and from what I saw of the bouncy polyester pillows, that was a personal good call and I slept well. Wife thought the pillows were adequate for her though. The heating was nice and quiet and that's a plus. On the downside, the toilet seat was quite small and squat (short height) making its use awkward. Even our cruise ship toilets never evoked such a reaction from us. It's almost a show-stopper but tolerable for a few days. Staff was friendly and courteous. On the last night, one young lady staffer in fact also did a good job for me by getting an annoying guy next door to turn his TV down at midnight. Overall, I would be ok on returning due to good value but I would also recommend checking out other competition in the area as well.

This was a new experience for me…read more This hotel just tried to tell me that I had to provide service dog documentation for Biscuit, my service dog. The Canadian law is almost identical to the American law in that there is no certification or documentation that is standard or required, some doctors provide it based on the type of dog you have, if it's for a severe medical condition. I tried to explain this to the man at the front desk, he then told me that I had to provide it and that because they are a private establishment, he could refuse me. I explained to him that because they are a business open to the public, what he said is not true. He then brought out a memo that said three things, either they need to have a visible disability, two, needed to provide a service dog card if they had one, or three if they had a non-visible disability, they needed to explain that the dog is task trained, and the dog needs to be under control at all times. He thought it had to be all three, not one of the three. I tried to explain that to him and he told me I was wrong. Then, when I explained my dog was trained in the US and many trainers don't provide that, not to mention some Canadian trainers don't and that owner trained service dogs (which would then not have a trainer certification) are acceptable in Canada, he said that the Canadian law didn't apply to me, because I'm not Canadian. I asked him if laws applied to people in Canada, and he said yes, but not to me because I'm American. I then asked to speak to the manager, who apologized and explained that they do ask for documentation, though it's not required. She just asked that I check in with the dog, though the manager who checked me in saw Biscuit. I literally got told today by someone who doesn't understand the law, that the law they didn't know existed couldn't apply to me, and he was exceptionally nasty about it.

Decent stay in Markham located near restaurants on Hwy-7…read more There is plenty of parking which is complementary with the room booking. The hotel was recently renovated. The elevators were a little slow when closing the doors. But entering our room, everything looked new and spotless. My favourite feature was the TV which we could move and angle towards the bed. It was nice being able to stream shows on Netflix while in bed! Check in/out process was quick and easy. Mobile key option on the MB app works here too. Neat!

Wonderful experience Very accommodating staff & management…read more Comfortable rooms Highly recommend this to anyone travelling here.

Really friendly staff who were both welcoming and helpful…read more Clean hotel. We like coming to the area for good food and the occasional visit to Toronto. This is our first stay at this hotel. Honestly it was a great hotel and we will definitely be coming back. Our room was clean and updated. The breakfast was hot with some variety. It was nice to see the hotel busy with lots of guests and each evening of our stay people hung out in the lobby. Lots of life in the hotel is a good thing! Even with a large number of guests the hotel breakfast was able to keep up with the demand. Parking lot was good. With the heavy plowed piles of snow and the fact that they shared a parking lot meant not as many parking spaces as needed so may need to search for a bit but we still always found one. Other than that no complaints. Our door to our room was funny and the shower made a noise at the start but these things are so minor. We will definitely be back.

I booked this hotel months in advance for an international birthday trip from the United States…read more What followed was six nights of compounding failures, deliberate misinformation from hotel management. 6 rooms across 6 nights: Room 405 (Apr 23-27) -- Original suite with king bed, kitchenette, and tub. Vacated mid-stay due to a plumbing emergency. Room 414 (Apr 27) -- First replacement. Significantly smaller, double queens, none of the original amenities. Room 201 (Apr 27-29) -- Second replacement. King bed but smaller, no kitchenette, no tub. Suffered a second plumbing failure on Apr 28 and sewage odor Apr 28-29. Room 204 (Apr 28) -- Temporary room provided solely so I could access a working shower. Room 212 (Apr 29) -- Staff physically unlocked this room for me to shower. When I returned, the door had been shut. Staff re-opened it -- and we discovered it was occupied. A female guest was in the process of changing. Hotel staff had twice granted me access to another paying guest's room. Room 203 (Apr 29) -- Final alternative after the Room 212 incident. Had the same sewage odor. Completely unusable. What went wrong: The lobby and pool were under active renovation my entire stay. I wasn't told until one day before arrival, despite booking months in advance. Had I known, I would have stayed elsewhere. The hotel's solution was to bus guests to a nearby Sheraton for pool access -- not acceptable. One elevator was out of service for an extended period. I have a medical condition affecting my knees. Repeatedly climbing multiple flights of stairs was a genuine physical hardship. Renovation appliances including microwaves were stored in the hallways throughout my stay -- a safety hazard and well below any brand standard. On April 27, I was forced to vacate my original suite mid-stay due to a plumbing emergency. Every replacement room offered was a downgrade. At no point was I given a room that matched what I had booked and paid for. Room 201 was placed directly above the active pool construction. On April 28 -- my birthday, the entire reason for this trip -- I was woken at 8:20 AM by loud drilling. Later that same morning, the hotel called to inform me that Room 201's shower, sink, and toilet would be out from 8:30 AM to 5:00 PM. Nearly nine hours without basic water access. Upon returning to the room that evening, there was a sewage smell coming from the bathroom. It was still there the next morning. The Room 212 incident is the most serious failure of this entire stay. Staff directed me to and physically unlocked an occupied guest room -- not once, but twice. This is an egregious breach of guest privacy and safety that should never have been possible under any operational circumstance. When I raised the issue of my 60,000 IHG points used for my April 23-25 reservation, the property manager told me she did not have the authority to process a points refund and directed me to contact IHG corporate. I did exactly that -- and IHG corporate confirmed that she does have that authority. She had the ability to resolve this at the property level and instead chose to send me on a deliberate runaround. That is not a miscommunication. That is a manager using a false claim to avoid accountability. The hotel offered a partial refund of $147.70 against an original charge of $606.92 -- and only before the most serious incidents had even occurred. IHG denied my formal points refund request. Link to photo/video evidence: https://photos.app.goo.gl/utvTUFGdNGTFwZ5fA