I lived here for a year, from the summer of '13 to the summer of '14. It was my first apartment and it was an absolute nightmare. I filled out an application and was approved by a young woman not much older than myself at the time. She must have been in her early twenties. On move-in day, I called and they had no idea I was coming. Apparently, the girl who took my application had stopped coming to work and essentially vanished off the face of the earth. Thankfully, they were able to get me an empty apartment the same day, but I was utterly shocked at how unprofessional the whole situation was.
I dealt with three separate infestations -- first ants, then fleas, and finally drain flies. The first two I was able to handle with help from maintenance (and they were very slow about both), but the drain flies were persistent and were there until the day I moved out.
In general, the maintenance staff here is slow to unresponsive. The toilet would clog or overflow almost every time I used it and I had to call 24-hour emergency maintenance at least five or six times. It wasn't until the sixth time that they finally offered to replace my it. They said it would arrive in about two weeks, but I went a month without hearing anything. When I finally went to the leasing office, they had no idea what I was talking about. They quickly ordered one for me, but I was again appalled at how poorly the situation had been handled.
One month, their automatic online payment system went down. I was not informed that my rent hadn't been paid and I came home from school to an eviction notice. I was very distraught and, of course, the leasing office was closed. It took several calls to finally reach the property manager, and although I was able to sort everything out and pay the rent directly to her, I was yet again in disbelief at the quality of service.
Despite being in a prime location (within walking distance of both Walmart and Kroger), I would not recommend renting an apartment in this complex to anyone, especially if it's their first time on their own. read more