Well where do I start. Went on Housing Connect and started applying for apartment lotteries. When you fill out your profile they ask for salary from your most recent W2 first box. This is your annual gross income. Annual gross income is your salary before any deductions or taxes from your pay. Basically your weekly or bi weekly salary multiplied by 52 or 26. Why am I saying all of this well. Because Reside New York contacted me and said I need to send paystubs for lottery which I applied and was selected for a one bedroom apartment. You don't know how stressful it is finding an apartment in NYC that's affordable. So the first worker was handling my applicant. They called me to set up walk thru after submitting paystubs which I did in May. And as process was moving forward they even sent me email with apartment number which I was pre assigned #405. See pic. I was excited but told myself slow your roll. And sure enough come June. Rosenberg sent email my application has been rejected because of salary. WHAT! Wtf are you talking about? It pissed me off and raised my blood pressure. The fucking idiot Rosenberg calculated my Gross Annual Income by using deductions on my paystub. And literally decreased my yearly salary by $8,000. What an asshole. How would my application even make it out the gate if my salary didn't meet the minimum threshold. So now I have to file an appeal and wait. So come July waiting and then get a email from Miriam Hoffman another idiot. Rosenberg and Hoffman must be twins. Now Hoffman tells me she will be working on my application moving forward. In my mind I said my appeal was successful because my application has wheels and is moving forward. But noooo! Hoffman start spewing the same nonsense the last idiot did when calculating my Gross Annual Income. She took one deduction and decreased my salary again. Again I was pulling what hair I have left on my head. Jesus Christ what frigging idiots at Reside New York. How can you get a job processing housing applications and not know how to calculate Gross Annual Income. I sent idiot number 2 screen shots of definition of GAI. Even sent screen shot from housing Connect how they calculate GAI. All income before any taxes or deductions. But her reply was get this. This is how HPD calculates income. What an asshole! Yes I am pissed off. Because she started to say my income wasn't sufficient. Even after I said in one email. "Do you even know what you're doing? And it's nearly impossible to talk to someone at Reside New York. You call and nobody answers. So you have to leave email. Reside New York doesn't even have email option. Yes you can send email to person working on application. But if they are an asshole why would I wanna talk to them. So finally after praying and trying not to get upset idiot #2 must have found the error of her ways. But there was no apology or remorse for her total incompetence. I will be filing complaints with as many agencies in NYC. Yes my application is moving forward. But the point is how many other applications were rejected because of these incompetent assholes? How many people didn't realize they can file an appeal? And lost an apartment. I really don't like leaving bad reviews but this one takes the cake. read more

Took one of the luckiest breaks of my life and chucked it out of the window like it was nothing.I applied for a one-bedroom through NYC Housing Connect and was rejected because the project manager claimed my income exceeded the maximum limit. I later found out that whoever calculated my income pulled two completely atypical paystubs one that had one-time back pay and another that included a temporary night differential. Under standard housing guidelines, non-recurring, one-off payments should never be annualized as permanent income.Nobody on their team reached out to verify my earnings or gave me a chance to clarify before rejecting me. When I submitted an appeal explaining the error, their entire response was a dismissive, one-sentence reply: "You do not qualify for this building." No breakdown, no transparency, zero professional due diligence.I escalated the issue to their Complaint Office with full proof: updated standard paystubs and an official letter from my employer confirming my actual annual salary, well below the 40% AMI limit. The compliance team completely ignored the updated employer documentation and upheld the denial anyway.Because of this team's complete refusal to fix an internal calculation mistake, I lost out on an affordable home I fully qualified for. Dealing with them is like talking to a brick wall. If you're assigned Reside New York for a lottery, triple-check their math and document everything in writing immediately.Instead of fixing an obvious mistake, their staff took my dispute personally and seemed more interested in defending their error than doing their job.When I pointed out the calculation discrepancy, the tone shifted immediately from professional to defensive. Rather than looking at the verified payroll numbers objectively, they dug their heels in and went out of their way to validate their original denial completely brushing aside concrete proof from my employer just to prove themselves "right." read more

I want to thank Sheindy and Leah for their support and professionalism during my Housing Connect application process for 16 Dupont St. I was selected and submitted all of my required documents the same day. I am fully prepared and eager to move in as soon as possible, with no restrictions and all documentation in order. I am currently waiting for email replies from both Sheindy and Leah and look forward to hearing back soon. I truly hope Reside NYC continues to work efficiently and maintains the great communication shown so far. This opportunity means the world to me, and being selected for this apartment would be a dream come true and a tremendous blessing. I look forward to moving into the next step and scheduling an appointment. I'm also excited to leave another excellent review based on the continued experience and support from both care managers. Thank you again for your time and dedication! Amy Ramirez read more

Their company experienced a data breach and did not bother to contact victims. The breach released information unto the internet, and was removed after it was discovered by a creditor. If your Housing Connect application was reached for processing through Reside New York (just one of the real estate companies Housing Connect uses to process applications for potential lottery wins,) even if it was sometime ago, you are possibly a victim of this breach as well. They have not answered my phone calls, but did respond with an email contact. It is ask@residenewyork.com. Many of us here have no doubt been victims of data breaches, but companies generally contact you, apologize, and offer a way to access the credit reporting bureaus to monitor possible fraud attempts. I was scammed for $2,000.00 which could not be recovered. read more

I have been stuck in this apt I do not want that lied about their amenities and is actually also a shelter!! for over 3 years because the person (Debby) I worked with did not want to handle my case properly. I was called for another building they service but some how miraculously that offer disappeared after I addressed her about how I was lied to about the apt/building I was shown. her response was you can't change it unless u get another offer and when I tell her "actually!" I got another offer and it's with reside she ghost me and that offer disappeared miraculously!! somehow. SHADY!. read more

My application has been pulled at least twice for an apartment at one of Reside New York properties management by it. Each time I was made to wait after submitting all documents needed before viewing the apartments. And each time Reside New York lied and skipped over my application after sorted in review for over 5 months. I called today to find out why I haven't been called to view an apartment at 1042 President St. and. AGAIN !!!!! my application has been skipped over and I was told that there are no more apartments available. ! I'm reporting Reside New York to the I.G. read more

VERY unprofessional and unresponsive. My lease started 9 days ago and i have not been provided with my keys or any update on move in date read more

Rina Silber was amazing help and assisted throughout the process hand in hand. Give her a raise!!!!

Horrible slow inconsiderate group of individuals no one is ever able to actually pick up any phone calls I was given about 6-7 different people to contact and none of them answer their phone or emails its going on almost 6 months now and nothing has been answered or resolved wish I never signed with them read more

I was emailed by this company through my NYC Housing Connect application and dealt with a woman by the name of Shirley Rosenberg. After an extremely long and detailed process which included a tour of the apartment and disclosing all my financial information, I received an initial approval and was awaiting a move in date. Shirley suddenly informed me that I was over the income limit, (which she would've caught from the beginning if it was true!) and was not given the apartment. She offered a smaller unit at a higher price point which I would not agree to. Shirley also pressured me to give the company a 5 star review during the process and when I did make the review she called me and told me to change certain words and made it seem like it would affect my application. I would say be very cautious with this company. read more

Rina Silber was amazing. Very respectful and quick to reply back, and thorough. Amazing job all around. Appreciate her.

I went through the affordable housing application process with Rina Silber. She was absolutely amazing. She responded quickly to any questions I had and made a stressful time a breeze. If you are lucky enough to get Rina as your marketing agent you are in for a smooth transition into a wonderful new home. read more

Rina Silber was a pleasure to work with! The lottery housing process is often long and tedious but Rina was very responsive and helpful in making this process as quick as possible. From getting the lottery to signing the lease, it all only took a month! She is truly the most productive and helpful person to work with. read more

Let me start by saying Thank You Reside NY and Ms Rina Silber. I have been applying for NYC Housing Connect for many years and I finally found a apartment for me and my kids. Ms Rina Silber assisted me in the follow up process and guided me, reminded me after I sent my documents. I have applied for other apartments and found it exhausting and difficult but Ms Silber Definitely explained and made process manageable. Ms Silber sent me emails to let me know she had received my documents and If anything else was required. She is an asset to Reside New York and is Amazing !!!! Thank You !!!! read more

management sucks ! they had me sign a lease and from what I was told by the super is my apartment is still vacant ! but they gave me a move in date as . read more

I went through the affordable housing application process with Rina Silber. She was reliable, responsive, and able to answer any questions I had. If I had to go through this process again, I would be happy to work with Rina! read more

I worked with Chaya, she was an absolute pleasure to work with. If I ever use Reside in the future I pray Chaya is assigned to me. She was very professional organized and communitive. read more

Rina was so amazing in this process. She helped me gather all my documents, and answered any questions that I had. Everyone was amazing and super happy with the outcome. read more

Tl;dr 3 stars for a bit of steering (not by Gabi) / Had great, smooth experience as young, privileged, computer literate applicants. Gabi and Rina were excellent. Not necessarily right for everyone, read for details.... -- My partner and I just secured a lottery apartment with the help of Gabi Garcia as our realtor and Rina Schwartz as our project manager. Both were really lovely and organized! Gabi we met in person, Rina, over email. We had an incredibly easy process. We had a boost in log number working for the city and living nearby. We were able to view almost all the buildings we applied to. I have lots of conflicting feelings about the housing lottery in general, mostly about what the city deems "affordable." It should at the very least be based on take home pay and include some utilities if the goal is to improve housing stability for low and middle income families. So this is not necessarily an endorsement of the program. It's not for everyone, but it was right for us. Our new "affordable" apartment is $1k more in rent than what we pay now, and it doesn't include any utilities (something not well advertised when you apply and all the appliances are electric, no gas), but with many more amenities, which is what we were ready for. This is the top end of what we could pay without giving up all flexible spending. We also needed to leave a toxic, unsafe building and management team. We have flexible work schedules, permission to break our lease, and we have some assets. The Reside NY team made it easy. They were professional and on top of things. Everything was quick and online. Please hire BIPOC from the areas you work in, as you are contributing to gentrification even while facilitating "affordable" housing. Please also retrain your staff to not steer. On multiple occasions, realtors said things that were concerning about the demographics and safety of the areas (hence the 3 stars). To be clear, Gabi was not one of them. She was enthusiastic and kind. --- My main issue was how quickly they wanted us to respond. It was fine for us, but anyone with unreliable internet, a lack of computer skills, or a time consuming job, might find the time pressure difficult. Once approved we were expected to have all the documents ready in one day. Luckily I am organized and our files digitized or it would have been a bit daunting. I recommend gathering everything ahead of time. There could have been some acknowledgement/understanding that correspondence was happening in the middle of a work day. --- I have mixed feelings moving to Flatbush. My parents were denied access to good buildings there because of racism and it's part of why they left NYC for good. Now I am back here paying quite a bit for a safer apartment, living two blocks from the first apartment I lived in as a newborn. I am the living embodiment of stunted Black generational wealth due to housing discrimination. If you are like us you may have a great experience as well, I cannot speak to the process for low income applicants, but the process reminded me we have a long way to go to make affordable housing truly accessible and equitable and to rewrite the disenfranchisement of past generations. I am privileged to have secure housing, but it is bittersweet living in a building gentrifying the area, inaccessible to many people inside the community. (Didn't want to use my main acct since it's anonymous.) read more

I was connected with Reside New York after my log number was reached for an apartment through the housing connect. Rina from RNY reached out to me and clearly outlined what was needed for documentation. She always followed up a call with an email; I really appreciated this, since I work throughout the day. I had most of my documents prepared except for the ones needed from my mom. Rina was helpful in obtaining her additional paystubs from her employer. I had a good experience overall, but similarly to Bryn, I did find that being asked to provide documents with short notice was a bit daunting. I also suggest having your documents prepared in advance. I am excited to move into our new apartment just in time for the holidays. My mom is also a Seventh Day Adventist and there just so happens to be a church right across the street. Lastly, I went through a difficult time the past few months with a major loss, and the idea of moving had been pushed aside. This opportunity landed at such an amazing time and just feels like it was meant for us. Thank you to the Reside team especially Rina who took us through the process from start to finish! read more

they denied my housing connect application accusing me of not submitting all my documents when i submitted everything that was asked for. i called and emailed the office to follow up and not once did they say documents were missing. plus i have a mobility disability preference for my mother who now has to postpone her surgery because we got denied. terrible real estate agency in a terrible real estate market! discriminatory practices!! read more

I had the pleasure of working with Rina during my process of getting approved for an apartment. She is very diligent, efficient, and prompt in communication and service. The team was also very prompt in getting approval. I'm very excited to reside in my new apartment in the new year. Thanks again Rina and team! read more

Rina was amazing! She handled a mountain of paperwork and red tape like it was nothing. Due to my unique financials Rina had to adjust my required documents and was always clear and got back to me asap. Thanks for the new home!! read more

Rina has been an absolute pleasure to work with. She has been very helpful and thorough with the process of starting a new year in a new luxury apartment of my dreams. Thank you Rina and Reside New York! Cheers to a beautiful start in 2022! read more

Absolutely wonderful, dedicated workers. I appreciate the responsiveness and attention to detail. I recommend Reside NY with full confidence. read more

This marketing agency is really horrible, I was never contacted by anyone I was found Eli me for a housing Connect apartment sent in my documents and all of a sudden I was denied! They never called me asking anything no documents no nothing ! They never answer the phone the receptionist that picks up the calls are very rude ! Please DO NOT DEAL WITH THESE INDIVIDUALS THE COMPANY IS HORRIBLE read more

I worked with Rina from Reside New York after my log number came up for a lottery apartment. She was amazing. It's a long and somewhat complicated application process that requires a significant amount of paperwork and documents. Rina was supportive and patient, providing clear instructions and quick responses throughout the process. Thank you Rina & team for helping me, my husband, and baby find a beautiful home! read more

I applied for an apartment and apparently I sent my info to the wrong area on the website. I decided to try my luck and I emailed Ms. Rina Silber to see what happened to my application and if there is anything she could do. Ms Silber responded right away and not only did she resolve my issue but she also helped expedite the process. She went out out of her way to make the process quick and easy by her walking me through process and her quick replies to any questions I had. I am grateful to Ms Silber for all her help and was lucky to have her assist me through an unfamiliar process. read more

I found RNY to be professional and Cordial. The Project Manager Rina. S was outstanding.

This agency is so unresponsive and unprofessional. I've been waiting for a response since December. As of today I have received no response, simply "we're still going through applications ahead of you". I would much rather receive a rejection instead of being kept in limbo. It's incredibly unprofessional. If you get assigned to any agent in Reside New York, you have a better chance winning the lottery than getting response. read more

I went through the affordable housing process with Reside New York. At first it was good, the project manager, Chaya Barch, was attentive and helpful. Now that I need real help I can't get anyone on the phone. It's time to pay my first months rent and deposit and I can't get the landlord information. I was sent an account number and a routing number. Like really, what the fuck do I do with that information. Where am I sending my money, to who, what is the address. No information but tell me to pay now. I been trying to pay since last week and they playing games. I been sending emails asking for the information, nothing. calling non stop, nothing. Asked for a manager, nothing. How do I create a bill pay account or anything without a name, address and an account number. It can't happen. I'm supposed to just blindly send my hard earned money, not a chance. I hope I don't loose my apartment due to their inadequacies. read more