This bank has probably the most horrible customer service over the phone I have ever encountered…read more While the loan I have seems to be serviced adequately, whenever I call their customer service line I am usually greeted with someone who is very rude and impatient. They also usually say there's no way to look up your loan by your account number. They ask for my last name and phone number and say they will look up who my sales agent was when I first took out the loan. Needless to say there's usually never a call back. I would like to recommend them to more people but at this time there's just no way to do that with the horrible way people are treated over the phone.

Stay away from this bank. I paid off a truck loan 8 weeks ago and still have not received my…read moretitle. I have called 7 times and was told every time it was in the mail. I have asked for tracking numbers and was told they dont have one. They lie over and over. They use a third party title company that they admitted is not great and hard to get a hold of. Terrible customer service.

Steven McCarthy provided the most informed and courteous support Wednesday evening that I have ever…read moreexperienced. I had to reload my EZ Check Deposit software in order to make my online check deposit. He walked me through it patiently. Somehow he knew how the Citizens Bank application would look to me and could guide me to the right tabs and buttons on my monitor. The Bank is very lucky to have such a intelligent and caring support representative.

This is a horrible bank to do business with. Had lots of trouble. they close my account without…read moreeven telling me. I had a credit balance and I didn't send it to me. I had to call and go through all kinds of hoops and I still don't have it. Very frustrating. I would never do business with them ever again.

Great service every time fast easy very friend. I come in multiple times for a quick deposit or…read morewithdrawal or even check always been very friendly and informative.

They probably have the worst customer service I have ever had. Stay away from the whole company…read more Find any other option for loans possible!!!!!

Worst customer service of all time. The automated is embarrassing. You can't reach a personread more

Complete scam of a company. Can never speak to someone local, my car was hit by a drunk driver…read morewhile parked, you offer rental but only cover $30 a day, all rentals are more. Can't wait to switch companies