Absolute awful service & quality. I live 4 minutes away from them on a rual road with 3 cans. They gave us Friday as a pickup, then changed and email about Wednesday , now they said Thursday. My 3 cans are full sitting at the end of my driveway for the last 3 WEEKS covered by snow & ice now. Ive emailed, left voicemails & have been told they will be picked up and still nothing. Piss Poor Company read more

Republic Services - requesting pickup last week, STILL NOTHING - Recycling Center Near Me - Pontiac, Illinois

Absolutely horrible service i just move to area i set up trash service i have two garbage cans, one personal one from previous owner. As well as a recycling from previous owner. They set up pick up of one garbage can one recycling. Tell me why the driver grabs the two trash cans instead . Then only brings one back . So I had three and they leave me with two and now saying they can't bring my can that they took back . That's literally theft . On top of that I scedule a bulk item pick up i split item and two i explained this to representative. They said that's perfect no problem tell me why this giy picks only one half up . Literally trash services is correct because the service is trash read more

Republic Sucks! Been waiting on a Garbage Can for almost 3 weeks. Give them a call and you will most likely be jerked around and promised some BS "by the end of the week." Name one route that you can take in Pontiac Illinois that justifies a delivery more that 15 minutes out. The trucks drive by twice a week. Drop off a can! Too bad these Yahoo's don't have much competition because it wouldn't take much to blow their service out of the water. read more

They don't offer an extra pickup for regular garbage or recycling. They also don't let you put extra bags next to your bin. They also won't let you schedule a "bulk" pickup (even if you pay for it) for waste that could fit in your bin. So if you have extra garbage due to death, rental cleanout or moving, oh well too bad for you. They said I'd have to bring it to the landfill (rent a truck I guess) to dump a few extra bags of garbage. Seems chintzy, especially when our town hosts their smelly landfill for free. Customer service explained their lack of service very politely, thus an extra star given. read more

I signed up for residential service last month, and was pleasantly surprised to see a month-to-month payment option as I'm not certain how much longer I'll be living in my current location. I was initially a little shocked at how much the service would cost, but they are the only option in my area, so I signed up. I never received any email or information about when they run or what their holiday schedule was, which I found frustrating, but not impossible to figure out by any means. What really irked me though is I received my first bill and was charged not only for the first months service (to be expected) but for the following three months in advance as well. At sign up, I was only offered two options: Month to month at a slightly higher rate and a contracted annual rate. So, when I call customer service seeking an explanation and ideally a resolution to the issue, I'm told that month-to-month service isn't even an option in my area. I explained to two different people that it was not only not presented that way online during sign up, but that quarterly billing wasn't even an option. That is not only incredibly misleading, but it is very plain false advertising. They didn't offer to amend the mistake, and when I asked that they pass this information on to whomever needs to fix their false advertising, they simply continued repeating to me that they were sorry and that month-to-month services were not offered in my area. While I appreciate the politeness in which they delivered the message, false advertising is still false advertising, and signing customers up for one service and then charging them for another without their discretion is a deceptive and disgusting business tactic. I don't normally leave a review unless I have something positive to say, but I believe people have a right to know when a company behaves in this manner. read more