I just left the store after being very rudely accused of trying to shoplift. I was trying on hiking shoes and walking around the store with them. I need something for winter walking, but have had so many pairs that seemed fine in the store, but killed my ankles after 10 minutes into a walk. When I went back to get the box to make my purchase, the shoes I walked in with were sitting there, but the box for the new pair was gone. As I looked for the box, an employee confronted me with the box in her hand. I was like "oh, there's the box, thanks!" But then she demanded I take "her" shoes off.
She essentially said I was clearly stealing because I left the box there. Umm, what? Why would I carry the box around with me?
I've never done anything differently when buying shoes. Is that so unorthodox? I also had a hat in my hand that I had intended to buy, which was practically ripped from my hands, but I was in so much shock from the whole deal, I just dropped it. So bizarre. We had come to get a bunch of stuff with our Christmas money. Train your employees to better handle this situation. I realize loss prevention is a big deal, but you have lost a long time customer forever. I should mention, I found the exact same pair on the Keen website for 10 dollars less than the price at this store. Another pair I was considering was 20$ less online as well. Definitely do your research online before wasting your money at this store. read more