I have rented from this company at least three times before in past years. The cars are getting…read moreworse in quality while the prices go up. This time, the car they rented me at first was all beat up and the electronic key did not work. I had to return and show them and get a different car which costed me a few hours of time. Then the second car had a squealing engine and transmission was weak. When I returned 1 day early (still had the car for 7 days) they refused to refund me for the 1 extra day I had intended to have the car. This is after I specifically asked when I rented the car if I would be refunded 1 day $ if I returned 1 day early- and the responded yes- twice. I am English speaking but I understand Spanish very well and speak it enough to make myself clear. It obvious puerto is getting greedier by the day and this company is just the same. No respect.

This tours agency was SO good! They have a great selection of local experiences. Mariana booked us…read morethree activities and kept in touch via messaging. Adrian was our guide the entire time. His knowledge and pride of Oaxaca and Puerto Escondido imparted such a wonderful impression. Great vehicles and comfort. Very professional and friendly. I highly recommend this place and people. They met our expectations and exceeded them every time! Thank you!

The people here are so friendly! The baby sea turtle release was so much fun, and will be an…read moreexperience I'll never forget.

DO NOT BOOK WITH HERTZ AT THIS LOCATION!!…read more This location is an embarrassment to the Hertz brand. Over charged me by over $1,000 and refusing to return the funds. I was told I was paying a damage deposit that would be returned at drop of - I confirmed at drop off that the charge on my card was being returned, which they confirmed would take place within 48 hours. Hertz is now telling me that I approved these charges - which includes a young drivers surcharge (I am not a young driver) as well as $740 MISCELLANEOUS ADJUSMENT that they can't tell me what it was for. This 'adjustment' is almost double what the entire rental was supposed to be. I am extremely frustrated. I've rented cars all over the world. This was a scam. DO NOT BOOK WITH HERTZ AT THIS LOCATION!!

We all know rental car places in Mexico are a rip off but it is virtually impossible to rent from…read morehertz in Huatulco's airport. Even if you reserve and pay in advance you won't get a car unless you change to a different car and pay $150-$200 USD a day. When you arrive and see the slimball guy trying to wave people down you know you are screwed. He pulled the same scam on us and our friends 2 days later. Don't let Hertz ruin your vacation. There aren't many alternatives but we at least got a car with Alamo and felt like we were treated with respect.

La peor compañía para rentar no cumplen los contratos pague un full cover se me daño la trasmicion…read moreen una carretera donde no teníamos aceso a nada los llame que el van me iva fallando no me dieron ninguna solucion hasta que finalmente la trasmicion no quiso dar mas el van era de 12 pasajeros le dije manden rápido u a grua o otro van para moverme yo traía 3 personas diabeticas y un niño de 4 años no les importo me dijeron tiene que esperar y usted tiene que pagar la grua y deve ser en efectivo esto paso 11 de la mañana tube que pedir 3 taxis para mover a mi familia a un lugar seguro estábamos en plena autopista me mandaron otro van donde no cabíamos veníamos encimados y no tenía señal para darles otro deposito de 20mil pesos como nunca tuve señal me dijeron si no da el deposito no le dejos el otro van perdí 2 días de mis vacaciones y tuve que usar 2 días taxis para mover a mi familia no les importo que yo venía con mi familia en oaxaca hay una institución que se llama Profeco y tuve que reportarlos por mis 2 depósitos esa compania no se la recomiendo a nadie

SCAMMERS! I'd leave a zero star if I could! I rented a car online and purchased full coverage…read moreinsurance. When I arrived, they had a surprise for me that apparently I had to purchase their insurance at $150 a day!!!! If I declined, they needed $13,000 as a down payment and $30 a day as a fee for not having insurance! Horrible service and false advertisement. They truly take advantage of the situation where people may need a rental. Luckily, I didn't and did just fine with public transportation!!!!

SCAM & SHADY EUROPCAR car rental at the Huatulco airport. Fair warning to any travelers. DO NOT USE…read morethis company. How are they even still in business and do they take any of our reviews and complaints seriously?! Do they even care?! We're a traveling group from San Diego. Sometimes we rent cars in Mexico based on our vacation needs. This would be our fourth trip to Huatulco and then we come across this crap on Tuesday, November 5, 2024: $60 for basic car, for 4 days. Season travelers that we are, we usually take the lowest insurance rate. The desk person tells us that it would cost $200 more to rent the car on top of $60 rate, otherwise, we can't rent. We heard her loud and clear and we spoke Spanish. The desk person did not budge, there was no wiggle room for negotiation, or given another offer to help our situation, but that. Then, here comes along this male staff standing at the desk area beside her (identified later as a sales person for a local resort) stating, if we attend a time-share presentation, he would offer us a car rental at a much lower rate. A double scam! Um, NO THANK YOU and we took off in a taxi, to our resort. Our taxi fare for the four of us was 400 pesos. We're told 350-400 was typical fare. Very unsatisfied with Europcar rental car in Huatulco, but very satisfied that we decided to leave the shady establishment and did not entertain their scam plan. WARNING ------------------------ Additional note, here's typical reply from the owner or who were runs EUROPCAR : "All the comments from our clients are really important for us, as their feedback is always taken into consideration to improve, grow and being able to offer our clients remarkable experiences. We would kindly like to ask you if you could please contact us via email at mx_customerservice@europcar.com.mx just to know more details about your rent process. Kind regards." So, if our comments and feedback are so important and "will take in consideration to improve " how about starting with your prices and training staff to NOT scam us

This is a bad and untrustworthy company. All the negative reviews you may find are real. In my…read moreexperience with high pressure sales to get me to purchase the insurance that I did not need, for a basic car without insurance, the company, and the manager, attempted to charge me a $13,333.00 USD deposit for a one week rental. When I complained publicly and called it out saying this was a bad company and a scam, another local who was working made eye contact and gave me a slight head nod to validate my concern. They repeatedly lied to me, wasted my time, drove me from one location to another, all in all the worst experience I've ever had and the reason I've started this account to protect you reader from people and businesses like this. Do yourself a favor, do not waste your time until this company and location of Europcar fixes their business practices.