We've been renting beach houses through Elliot for over 15 years now, and in the beginning, our…read moreexperiences were truly wonderful. Unfortunately, over the past few years, we've noticed a significant decline. Cleanliness has become a recurring issue. We've had to call housekeeping back multiple times because the initial cleaning was not done well. This past year, there was hair on the toilet paper holder, visible dust in several areas, and the indoor glass tables looked like they were wiped with harsh cleaners, leaving them streaky and cloudy. In the past, if something wasn't right, we could call and it would be taken care of quickly and professionally. This year felt very different. The hot tub was broken, and instead of a straightforward apology or resolution, the issue seemed to be brushed off. We also had random sheets placed in our elevator that we didn't request, which added to the confusion. What was most disappointing was that when my mom left a review on their site, parts of it were altered and the negative feedback was removed--even though she still gave a generous 4-star rating. As long-time renters, it's frustrating to see the quality and customer service go downhill like this. We've made many great memories over the years, but we hope to see improvements moving forward.

WORST VACATION RENTAL EXPERIENCE WE HAVE EVER HAD -- READ THIS BEFORE BOOKING WITH ELLIOTT BEACH…read moreRENTALS We paid more than $2,600 for a vacation rental through Elliott Beach Rentals. What should have been the beginning of our vacation became nearly two days of documenting problems, making calls, waiting for assistance, and dealing with cleaning ourselves. This was not a minor housekeeping issue. THURSDAY, SEPTEMBER 17 At 1:00 p.m., we were texted that the rental was ready. At 1:45 p.m., the office told us it was not ready. We returned closer to 3:00 p.m. When we entered, we were shocked by the condition. At 3:08 p.m., I contacted Elliott Beach Rentals. Their representative apologized, acknowledged the condition, asked for photographs, and said a re-cleaning team could be sent. Beginning around 3:24 p.m., I sent photographs documenting: * Mold around shower windows, doors, corners, and bathroom areas * Hair in the shower * Dirty bathroom tile * Food caked inside the oven * Broken glass on the floor * Cracked refrigerator shelves and water inside drawers * Dirty rugs and towels * Filthy light switches * Fingerprints and film covering sliding glass doors * Dead bugs and hair on doorknobs * Potato chips underneath the television * Ceiling fans so dirty that dust flew through the room when turned on * Food, cereal, dirt, and hair in the master bed * Used feminine hygiene products underneath the master bathroom cabinetry At 4:00 p.m., I asked if we could be moved. We had paid more than $2,600 and did not believe we should have to spend our vacation cleaning a condominium that was supposed to have been professionally cleaned and inspected. I was told a re-cleaning team would be sent and management would address the situation. At 4:32 p.m., I was told management had already gone home and would not be available until 8:00 a.m. the following morning. We were left in the condominium with the documented problems and no manager available. I requested a refund of the cleaning and inspection fees because the condition indicated those services had not been adequately performed. FRIDAY, SEPTEMBER 18 At 9:01 a.m., we still had no call from management and no cleaning team. At 10:25 a.m., we were told the re-clean had been entered. At 2:11 p.m., we were still waiting; housekeeping was running behind. At 2:36 p.m., we were finally told a housekeeper named Ronnie was on the way. When he arrived, the work order was incomplete and did not include all the problems we had documented. Ronnie also told us cleaning the food from our bed was not his responsibility. We were approaching 24 hours after reporting the condition. Eventually, two cleaners were sent to sweep and mop. I explained that sweeping and mopping did not address the extensive problems we had documented and said I was going to speak with management about the incomplete work order. The cleaners left. We did not refuse cleaning services. They left while I went to speak with management. When I attempted to speak with Nicole, the manager, I found the office locked. Nicole later told me I should not have turned the cleaners away. That is not what happened. After nearly two days of trying to get the rental properly cleaned, I was also told to "calm down." We paid thousands for a rental that was supposed to be ready. Instead, we spent our vacation documenting problems, making calls, sending photographs, waiting for assistance, and trying to obtain the service we had already paid for. THE MANAGEMENT RESPONSE The condition was unacceptable, but the management response was equally disappointing. We reported the problems immediately, sent photographs, requested assistance, waited for cleaning and management, and repeatedly followed up when nobody arrived. Eventually, Nicole stopped taking my calls and communicating directly with me. My husband ultimately spoke with Kyle, who was presented to us as corporate management. We received $600 in compensation. I appreciate that, but it does not change that we paid more than $2,600 for a rental that was not properly cleaned or ready for occupancy. WARNING TO FUTURE GUESTS If you are considering Elliott Beach Rentals, do your research before booking. Read recent reviews carefully and ask what happens if you arrive at a property that is not actually ready for occupancy. This was far more than a minor housekeeping issue: we documented mold, hair, dirt, food, dead bugs, broken glass, damaged refrigerator components, filthy surfaces, and used feminine hygiene products inside the condominium. We reported these conditions immediately, yet spent the following day waiting for a cleaning crew and repeatedly contacting the company. Our vacation became nearly two days of dealing with cleaning problems and management. For us, this was the worst vacation rental experience we have ever had. We paid for a clean, inspected vacation rental. That is not what we received. We will never use Elliott Beach Rentals again.

I contacted Barbara Heller of Remax Southern Shores to show my partner and myself a home many years…read moreago. Barbara was friendly, welcoming and very knowledgeable. We flew to Myrtle Beach several times a year, for several years, looking and looking, but we didn't find the right home. My partner went on walkabout, so I found the right house and bought it, with Barbara's expertise and guidance. I closed on the house without being here, and everything went smoothly. I moved in and my ex-partner found out I left the state, he proposed and we married. We both love the house and are very happy with it. I could not have done it without the help of Barbara. Thank you!!!

Chrissy Weiss (and Joe) were an amazing team! They took the time to listen to what we were looking…read morefor and found us the perfect home. They were quick to respond with any questions we had and explained the process to it went smoothly. If you are in the market to buy or sell, you've come to the right place. I would highly recommend using Chrissy (and Joe), they will do all the homework for you and get you in your perfect home! You'll thank me later!

Connie at Cardinal is the most professional property management specialist we have ever met. Her…read moreprofessional and knowledge in helping get our property was next level. She was highly recommended by one of my family members. She assisted in the purchase of their house and was completely accommodating with their schedules and their requirements to find their dream home! We would absolutely recommend her and her company for anyone's property management needs and/or real estate need.

From the owner: Our Mission is To meet the needs of our clients and customers with communication, care, compassion…read moreand a quality of service that exceeds expectations.Cardinal Property Management has been serving communities throughout the greater Wilmington NC area with unparalleled skill, diligence and a hands on approach. We aim to build a strong professional relationship with our clients. In this day and age, few companies can extend the warmth and personalized services that we can. We are transparent and genuinely care for our clients’ properties. Cardinal Property Management can assist you by putting our professional skills to perfect use. By instilling trust in us, you will be choosing to work with a highly qualified management team. Our comprehensive management services will give you peace of mind in knowing that your properties and tenants are getting the care they need. So let us manage your property while you sit back and enjoy life! Please leave your phone number in the details section of the Request a Quote process and we will call you back as soon as possible.

We rented a place off of ocean Blvd south in north myrtle beach. The place is called chateau manor…read more Thomas 21 century real estate was the agent that rented the apartment to us. We signed the temp lease and arrived this past Thursday. When we entered the place we were surprised how small and cramped the place was. The pictures on the website were very deceiving and appear to be photo-shopped into making the place larger than what it actually is. When we opened the bathroom door; there was a foul, rotten stench. It smelled as if a small animal had died and was left in the tub. After catching our breathes from the horrible smell we realized that the smell was from mold that had spored and was festering in the bathroom. When I went into the kitchen to turn on the lights, I immediately looked down as something had caught my eye. To my surprise a full adult size COCKROACH scurried by my foot. When we turned on the water in the sink; the smell of raw sewage almost knocked me off my feet. The very next day we went to Thomas's office to report the problem. The rather heavyset girl at the desk listened to our issues about the mold and COCKROACH problem. She put a smirk on her face and told us that because of the extensive rain they had over the past couple of days, the COCKROACHs tend to come inside to "dry off". She then assured us that they will send a person out to take care of the problem. We then left the office and went about our business for the day. When we returned that night and turned on the light, the Adult sized COCKROACH had invited all his friends over. They were all over the place. We knew that Thomas reality had sent someone over because the broken screen door we found was fixed, but the COCKROACH Problem was not even touched. We found in the contract that Thomas has conveniently taken no responsibility about any pest problem in their reality property and does not refund any money because of it. So if you don't mind a COCKROACH infestation in your rental when you arrive on your vacation, then use THOMAS reality. We will NEVER rent from them again. Lesson learned. And it still smells in the bathroom. Thanks THOMAS for making us feel welcome in your ghetto rental!

I'm an owner of a property I was trying to get someone to talk to about renting out my property,…read moreand I was switch from one person to another then to an automated service. Which was very Unprofessional not a place I would trust with my property if this how they deal with owners or potential renters.

I have used this property management company for 2 years now and they are wonderful! Both Lori's in…read morethe office are great and Lori Orlowske is always on top of it with a great sense of humor! Chris is also quick to respond to you when it's after hours. If I could give them 6 stars I would!

From the owner: Property Management Annual and Vacation Rentals…read moreLeasing Agreements Property Location And Analysis Preventative and Corrective Maintenance

Extremely Disappointing Experience as a Waterway Landing Homeowner…read more As a homeowner at Waterway Landing, my experience with Atalaya Property Management has been extremely frustrating. Communication has been consistently poor, and instead of listening to homeowners and working toward a solution, every interaction seems to result in the same incorrect rebuttal being repeated. Most recently, the gate access was changed, and now neither my fob nor the provided code works. As a property owner, being unable to reliably access my own community is unacceptable. What makes the situation worse is the lack of genuine assistance. Rather than listening to the actual problem and helping resolve it, the response has felt dismissive and repetitive. Homeowners pay for professional property management and should reasonably expect accurate communication, functional access to their property, and a management company willing to listen when there is a problem. Unfortunately, that has not been my experience with Atalaya. A simple issue should not require repeated communication only to receive the same incorrect response. Waterway Landing homeowners deserve better communication, accountability, and customer service from the company entrusted to manage our community.

have sent three emails pertaining to someone cutting my trees down and still no one has had the…read moredecency of contacting me to find out what in the world has happened to my property.

Be assured that when you hire the Van Sants your home will be well taken care of. Buddy discovered…read morea plumbing issue that needed to be addressed while the house was vacant. He took care of it right away and made sure the rest of the home was safe and sound. Professional, friendly and reliable -I highly recommend Van Sant Home Watch!!

From the owner: As graduates of The Home Watch Academy and certified Home Watch Reporters, Geri-Lynn and her…read morehusband, Buddy, know how crucial it is to protect your investment. The combination of our extensive experience in the construction industry, technology expertise, and a personal family-owned touch provide Van Sant Home Watch a strong foundation to watch over your property when you are not there. As certified Home Watch Reporters are background checked, fully insured, and bonded. Serving all of Horry County.

I really wanted to like this place, but it ended up being one of the strangest hotel/resort…read moreexperiences I've had. The check-in process started things off on the wrong foot. Even though I completed all of the online pre-registration beforehand, I had to repeat the entire process at the front desk because they couldn't find any record of it. The line was long, instructions were minimal, and parking was confusing. Both towers park in the Indigo garage, and you have to use the third-floor walkway to get to the other tower--information that wasn't clearly explained. The room itself was the biggest disappointment. The layout is incredibly long and narrow and honestly just... odd. The master bedroom shares a wall with the public hallway, and because we were close to the elevator, we heard people talking at all hours. It felt more like sleeping in a hallway than a bedroom. The furnishings are badly overdue for an update. The furniture feels worn out, the closet door came off its track when opened, the master sink barely drained, the safe battery was dead (maintenance had to replace it), and the sheets felt like sandpaper. There were no USB charging ports or convenient outlets like you find in just about every hotel these days. The "kitchen" is really just a mini fridge (without a freezer), microwave, sink, toaster, coffee maker, and blender. Then the layout gets even stranger. The living room has a sofa bed, but there were no pillows and only one set of sheets stored in the master closet. Meanwhile, the second bathroom connected to the living room is enormous--with dual vanities, a huge shower, and a Jacuzzi tub--while the master bathroom is the size of a basic Holiday Inn bathroom. The whole setup feels backwards. The ocean and pool view was beautiful, but the room itself felt like a design that never figured out what it wanted to be. One of my biggest frustrations was the housekeeping policy. We were charged a daily housekeeping fee (nearly $30 per day), yet the paperwork says they don't actually provide housekeeping. The first two days no one even came until I called. When they finally did, they simply emptied the trash and left a couple of clean towels on the counter. Charging a daily housekeeping fee without providing daily housekeeping feels misleading. To top it off, the only proactive phone call we received during our stay wasn't to see if everything was okay--it was someone trying to sell us a "timeshare". There are also no ice machines in the tower and no front desk staff nearby if you need assistance, so every issue requires contacting the separate check-in building. For the price we paid (roughly $500+ per night after resort fees, housekeeping fees, marketing fees, and taxes), I expected a much more polished experience. Instead, it felt dated, confusing, and overpriced. The ocean view was lovely, but unfortunately that wasn't enough to make up for everything else. I wouldn't stay here again or recommend it.

Generally okay. House was clean and seemed well kept. Had to call front desk twice snd actually go…read moreto front desk to have our trash picked up. Trash barrel was overflowing when we got there. The gym needed a great deal of work. Machines in disrepair and floor was not vacuumed or swept for days. The staff was very friendly and warm. Nice beach. Pools very crowded but well kept. The check in was a nightmare. They had to refund our deposit- and start over because I was using an updated credit card. Then they gave us the keys to the wrong house When we got to our house we were confronted with an overflowing trash barrel from the prior vacationer While nothing was particularly horrible we will not be back

I've stayed at ocean one Myrtle beach South Carolina I must say the apartment was nice looking for…read morethe eyes, but as I did a walk around of the property. I must mention that this apartment is in need of this apartment the beds are in need for an immediate change the white headboard is dated and the buttons are faded and the peeling. And the dining table is badly stained and needs to be replaced and the floor is very slippery at times I almost broke my neck!! I hope I never stay with big fish again I pray I don't !!! Also I have stayed at Airbnb before I called a couple of them and asked for a early check in and was given a early check in with no problem,with big fish I had asked them for an early check in I was told no unless I pay an extra 100.00 dollars extra I told them that I needed it because my flight gets in at ten am. I needed to get in like 1230 pm afternoon I was told a very hard NO,and that I would have to wait till 4pm and was told what the procedure and price a 100.00 at 2 pm and 50.00 at 3pm but what made me MAD was that I had my grandchildren with me because it was a family vacation!!

You could make sure you don't mislead with old photos. Even the carpet, furniture & rug was…read morefilthy. Shameful practices imho. More to come via other outlets incl. SubaruSteve TV

Tina was very helpful in finding our home - in this market we kept missing house after house…read morebecause as soon as they were listed, they were gone. Tina perservered and we finally found our home and we're very happy,

TMS does a great job listing Myrtle Beach area properties for vacation and short-term rentals!…read more Thanks for all your help Tina!!