great service. blake was quick and efficient. I think it would be nice to have a more generalized…read moreappointment time not such a huge window time.

My ice maker stopped making ice. Two Sears technicians came and said the water line was frozen…read morewhich would require replacing the $1,400 freezer door. They also tried to sell me a home warranty plan to cover future expenses. I declined the repair and warranty and was charged $129 for a service call. I later defrosted the freezer door which completely corrected the problem. Their only intention was to either sell me an unnecessary and very expensive part and/or to scare me into purchasing a home warranty. No service was performed or even attempted. I have tried to address this issue directly with Sears. I attempted to file a complaint and refund request using information from their website. Using the website and 4 different phone numbers I obtained online yielded nothing more than automated messages stating that SHS has no record of the transaction. None of these phone numbers allowed me to speak to a live person. I have reported this incident to the State of Indiana as a deceptive trade practice and would urge anyone considering using this company to beware.

I called them and told them what my problem was. They come out an in 2 minutes tell me exactly…read morewhat I told them was wrong. He said he could not fix it and charged me $89.95 for the service call. I will never call them again.

My girlfriends washer stopped working and so I checked for codes and replaced all that showed as…read morenot working. Afterward I rechecked the codes and all was clear. However, the washer still did not work. My girlfriend then called Hagan and Sons to come service and take a look at the washer. That was on a Wed. She was told it wouldn't be until Monday before they could get there. Meanwhile I researched what else could be the issue and took a logical and educated guess that the circuits board could be bad. During the weekend I told her to call off the repairman and I would just replaced the circuits board. Monday she was calling to cancel as Tom the repairman showed up. I heard her tell him she was calling to cancel the appoint. He just ignored her and walked into the house. He smelled like an ashtray. He then started picking up the boxes replaced old parts were in and just took them out and looked at them. He spent maybe 30 minutes looking at the washing machine and then told her it is the circuit board and then after that he'd have to check for codes as something else could be wrong but can't know until the board was replaced. He quoted $190+ to replace the board and told her if she wanted it done she'd have to pay now and then whenever the part comes in he'd install it. He then told her the part was on back order had no idea how long it would take to get and could be 6 weeks to months. I told her not to do it but get in writing the part number (after all she had to pay $90 for the service call) so she had paid for his knowledge and experience to know the EXACT PART # needed. It took several phone and voice messages to finally get the correct part number from as the part # given didn't match the part # on the washer. After he left she looked the part number up online found it within an hour ordered it at 1/2 the cost he was quoting and two hours later received an email notification the part had been shipped from Amazon. It took me only 20 minutes to remove the circuit board and have it out ready to be replaced. He told me nothing I didn't already know and can do. Just a waste of $90. Back in the day before the internet she would have had to pay for his service and everything in advance at his prices but not today.

Went in looking for Whirlpool or Maytag washer and dryer set. Found the set and it was on sale…read more They delivered on the day and time provided. The gentleman sat both up for me and gave instructions on how to complete setup. Very happy with the value of the set, the delivery and setup.

Great service and you're buying local. If there is an issue with the appliance, you aren't…read moredealing with Lowe's bureaucracy.

They keep putting a food truck that is blocking access to the two closest handicapped parking…read morespaces. Multiple people have reported this and their management doesn't care. A few people have reported this to corporate as well. They don't care either. Blocking handicapped spaces should get them cited... Yes, even in a "private" parking lot.

Henderson Store is great! Service excellent quick response and go above and beyond to please you.read more