It is not the norm for me to use social media to discuss a bad customer service experience. I am the person that calls the 1-800 # when I receive good customer service. There is always a first for everything. As most of you know, I have worked in sales and customer service most of my adult life. I could never imagine treating anyone the way we were treated today at Faribault Rental. Here goes.... The lack of integrity and professionalism from Faribault Rental aka Rent N' Save aka Big Top Rental owner, Chuck, and his employees was gut wrenching today. This guy has five stores in the area. Northfield, Faribault, Owatonna, Waseca and Austin. We had rented round tables and chairs from Faribault Rental a couple of months ago for graduation. The venue changed and we had to cancel the order not two weeks later. I received half the amount back (it was paid in full) and was informed by Chuck himself that we would receive the rest if they are able to rent the tables for that day to someone else. We called and they had rented out all of the round tables. We stoped in for our refund and were given the run around, and not politely either. Chuck denied he ever said that to me. My son was with me when he said it. The woman I assume takes care of the books then rudely said we would not be getting a refund. Chuck then went behind the counter and insisted (very loudly) as he poked his finger in my face (Jason put a stop to that immediately) that is not how he does business and he had been in business many years. There was a LOT of profanity and yelling from Chuck and his employees towards us. This is unacceptable and unprofessional. Well, at that point I lost it. I had been informed shortly before we went in for our refund that when my son worked for Chuck taking down tents after parties, he had been told by Chuck that Chuck was holding his pay for that day to pay the taxes on what he had already paid Austin. This made no sense to me as Chuck paid him in cash, under the table so to speak. I called him out on it. The profanity flew from all three of their mouthes. How dare I make that accusation. The woman behind the counter told me to get my son there so she could hear it from him. So, I called him and he was there in just a few minutes. My son then told them he had not been paid and verified what had been said to him by Chuck. He was finally paid! The woman then turned on her heels and said she f'n refused to write us a check for anything. Guess she didn't expect my son to show up and verify what was said to him. There are other options for equipment Rental in southern Mn. Farm & Home in Faribault, G & K Rental in Mankato & South Metro Rental in Lakeville. BTW - we are still waiting for that refund. Not holding my breath. I guess it's easier to misrepresent yourself and your business than to show some integrity. read more

I used Rent N' Save for my wedding this past weekend in Chaska. I was super thrilled to find a company with much more reasonable prices than what's offered in the metro area, and they were happy to deliver to Chaska without extra cost. I rented A LOT of stuff from these guys...a 40 X 60 tent, tables and chairs for 150 people, buffet tables, a bar, a coffee maker, porta potties, an archway, a dance floor, a stage, and cocktail tables. It wasn't cheap but that's weddings for ya! My wedding was a Saturday and tent was supposed to go up Thursday. Unfortunately there was a lot of rain in the forecast for the week prior. They checked in with my on Tuesday to talk forecast and say that the tent would likely be up Friday instead of Thursday due to the forecast. I understood, but did ask if it could go up Wednesday instead if the weather was okay that day. They said yes, but didn't talk to me again until Thursday, hence 4 instead of 5 stars. I lost a lot of set up time and actually had to take some pictures during my wedding instead of before because set up took up so much more of our time Friday and Saturday. I know it's tough with weather junk, but it was also tough to sit idly watching barely misting weather Wednesday wishing we could have gotten a head start setting up so that we weren't rushing at the end. At the end of the day, I'd recommend these guys to anyone looking to save some money. They were helpful every time my husband and I called to change our order (which was admittedly quite a bit--we added a few things at the end there). Thank you, Rent N' Save read more

Rent N Save - You can see the tent, stage and dance floor here. And me and my dad's dance lighting and tulle was done ourselves but it looked great. - Machine & Tool Rental Near Me - Faribault, Minnesota